Oak Street Health - 48 Hour - 144470: New Work Order Assigned
On Hold
Oak Street Work Order #144470
Work Order Description:
Retinavue machine not working. Photos are unclear. We've tried to troubleshoot, turn on and off but still not fixed.
deep cleaned build up on face cup and lens area-
- issue resolved
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
device arrived in good condition with all accessories - unit is visibility dirty with makeup around facecup - needs cleaned
- unable to duplicate reported issue of uncalirty but cleaning may resolve issue
⚠️Problem Description
Oak Street Work Order #144470
Retinavue machine not working. Photos are unclear. We've tried to troubleshoot, turn on and off but still not fixed.
Welch Allyn - RV700B - RetinaVue 700 Imager
Asset ID#: 13254049
S/N: 700007200071 https://www.ebiotrack.com/workorder.php?wo=73176
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Feb 17, 1:02 PM
Case Number:00569255
Subject:Oak Street Health - 48 Hour - 144470: New Work Order Assigned
Status:On Hold
🚨38.0 business days
📋
Work Order Created Apr 9, 1:50 PM
Work Order:WO-01367956
Type:Virtual Tech - Depot
Priority:PC
🔩
▶
3
4x Parts Added Apr 9, 2:02 PM
4x Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From:Tech On Site
To:Assigned
Duration in Previous:11m
🔩
▶
3
Parts Added Apr 9, 2:11 PM
Parts Added → Status: Completed → Parts Added
✔️
Status: Completed by Ryan Schwochow
From:Assigned, Completed, Closed
To:Completed, Closed
Duration in Previous:10m
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
🏁
Status: Closed by Ryan SchwochowApr 9, 2:24 PM
From:Completed
To:Closed
Duration in Previous:10m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonApr 13, 9:11 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 18h
🚨15.0 business days
📨
Status: Invoice Pending by Diane PattonMay 1, 5:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18d 7h
🧾
▶
2
Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:22m
Bottlenecks
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)