Oak Street Health - 48 Hour - 99095: New Work Order Assigned
Closed
Work Order #99095
Work Order Description:
RetinaVue is not detecting patient eye. MA tried to restarted couple of times but keep showing the same error.
Reseated cables that run t the pwr pcb and camera. checked rest of cabling and all secure - confirmed camera moves as expected
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
Camera in not moving in and out - found internal cable needs reseated - suspect unit dropped
⚠️Problem Description
RetinaVue is not detecting patient eye. MA tried to restarted couple of times but keep showing the same error.
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13146761
S/N: 700250210272 https://www.ebiotrack.com/workorder.php?wo=73182
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Oct 3, 3:37 PM
Case Number:00532891
Subject:Oak Street Health - 48 Hour - 99095: New Work Order Assigned
Status:Closed
🚨127.0 business days
📋
▶
2
Work Order Created Apr 9, 3:01 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From:Entered
To:Assigned
Duration in Previous:0m
🔩
▶
3
3x Parts Added Apr 9, 3:16 PM
3x Parts Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type:Labor, Expenses
Status:Open
Qty:1.5
✔️
Status: Completed by Ryan Schwochow
From:Assigned
To:Completed
Duration in Previous:16m
🏁
Status: Closed by Ryan SchwochowApr 9, 3:22 PM
From:Completed
To:Closed
Duration in Previous:3m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonApr 13, 9:12 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 17h
🚨15.0 business days
📨
Status: Invoice Pending by Diane PattonMay 1, 5:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18d 7h
🧾
▶
2
Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:22m
Bottlenecks
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)