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← WO Overview

WO-01372611 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Cicero — 5524 W. Cermak Rd, STE 2, Cicero IL, 60804

May 5, 2026 → May 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 26, 2026
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (May 5, 2026)
▶ Clock Running
Status: Created
May 5 → May 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
May 5 → May 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 5 → May 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: May 5, 2026 Completed: May 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 5 → May 5 Created ▶ Running 0 0
May 5 → May 5 Assigned ▶ Running 0 0
May 5 → May 5 Tech On Site ▶ Running 0 0
Coordinators 0.2d
Field Work 0.0d
Billing 19.0d
✓ SLA Met
Coordinators
0.2 days
Field Work
0.0 days
Billing
19.0 days
Over SLA
Created: May 5, 2026 Due: May 26, 2026 Completed: May 5, 2026 (21 days early)
📅
0.2 days Total Age
⏱️
17.7d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567723
Blood Pressure readings off.
Closed
ProBP 3400 needs swap out.
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Vanessa Martinez
Owner
Derek Reynolds
Created
Feb 12, 2026
Work Orders from this Case (2)
WO-01351261 Invoiced
SWAPOUT • Samuel A Klein
Created: Feb 12, 2026 • Closed: May 5, 2026
WO-01372611 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: May 5, 2026 • Closed: May 5, 2026
Completed with significant delays
Invoiced • 101 days old
🚨
Primary Delay 17.7 days stuck in "Ready to Bill"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Tech On Site
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
17.7d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cleaned Device Externals Visual Inspection; Passed Battery verified good Calibration Completed PM Completed per mfg specs *See attached service record for detailed testing results*
🔍 Technician Findings
Preparing unit for Hotswap. Performing PM on unit.
⚠️ Problem Description
Welch Allyn - ProBP 3400 Asset ID: 13353371 Serial #: 10037581624 https://www.ebiotrack.com/workorder.php?wo=73715
📄 Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm Welch Allyn - Oak Street Health Consigned Inventory

Timeline

📞
Case Linked Feb 12, 8:10 AM
Case Number: 00567723
Subject: Blood Pressure readings off.
Status: Closed
🚨 58.0 business days
📋
▶
2 Work Order Created May 5, 1:10 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From: Tech On Site
To: Assigned
Duration in Previous: 0m
🔩
3x Parts Added May 5, 2:30 PM
Type: Parts, Labor
Status: Open
Qty: 1
🔧
Status: Tech On Site by Samuel Klein May 5, 2:50 PM
From: Assigned, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 1h 40m
📄
Status: Ready to Bill by Diane Patton May 6, 2:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 15m
🚨 18.0 business days
📨
Status: Invoice Pending by Diane Patton Jun 1, 5:51 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 26d 3h
🧾
▶
2 Invoice Created Jun 2, 2:39 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 20h 48m

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Ready to Bill
Duration: 17.7 business days (threshold: 1.0 business days)
Exceeded by 16.7 business days

🔗 Related Artifacts

📞
Case 00567723
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
May 5, 1:10 PM
Invoice #
SM-263519

Work Details (3)

Name Type Status Qty Amount Date
WL-03215019 Parts Open 1 $43.48 May 5, 2:30 PM
WL-03215020 Labor Open 1 $122.57 May 5, 2:30 PM
WL-03215021 Labor Open 1 $122.57 May 5, 2:30 PM

Details