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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01137122 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • Repair • P7

📍 The Childrens Hospital Of Philadelphia — 3615 Civic Center Blvd, Philadelphia PA, 19104

Feb 22, 2024 → Present

⛔ Blocked
P7 7 business days from creation
Target: Mar 4, 2024
⚠ 801d overdue
Dispatch 92.0d
⚠ Overdue
Dispatch
92.0 days
Over SLA
Created: Feb 22, 2024 Due: Mar 1, 2024 (805 days overdue)
📅
581.7 days Total Age
⏱️
92.0d in L2 Screening Longest Stage
🔄
2 transitions Status Changes
⚠️
91.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00359623
RFQ (CHOP-80190351)
Closed
Q-00021375 The freezer low battery alarm is sounding so they would like a quote for a technician to come onsite and replace the battery. For the incubator, there is a leak in the CO2 tubing between the incubators and the CO2 tanks so they would like a quote for a technician to come out and replace the tubing. Qty Type Model # Serial # 1 VWR -80 Freezer 5606 300010130 1 VWR Co2 Incubator 3075 TBD Contact Name Tanaka, Naoto Email TANAKAN1@chop.edu Company CHOP 3615 Civic Center Blvd Philadelphia, PA 19104
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tanaka Naoto
Owner
Destiny Rinehart
Created
Jan 8, 2024
Work Orders from this Case (2)
WO-01137122 (current) On Hold
Repair
Created: Feb 22, 2024
WO-01137126 On Hold
Repair
Created: Feb 22, 2024
Behind Schedule - Needs Attention
On Hold • 812 days old
🚨
Primary Delay 92.0 days stuck in "L2 Screening"
⏱️
Total Delay 91.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
92.0d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Q-00021375 The freezer low battery alarm is sounding so they would like a quote for a technician to come onsite and replace the battery. For the incubator, there is a leak in the CO2 tubing between the incubators and the CO2 tanks so they would like a quote for a technician to come out and replace the tubing. Qty Type Model # Serial # 1 VWR -80 Freezer 5606 300010130 Contact Name Tanaka, Naoto Email TANAKAN1@chop.edu Company CHOP 3615 Civic Center Blvd Philadelphia, PA 19104
📄 Description
VWR® Ultra Low Temperature Upright Freezers and Freezer Packages, –86° to –50°C

Timeline

📞
Case Linked Jan 8, 5:38 PM
Case Number: 00359623
Subject: RFQ (CHOP-80190351)
Status: Closed
🚨 33.8 business days
📋
▶
2 Work Order Created Feb 22, 9:11 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Destiny Rinehart
From: Entered
To: L2 Screening
Duration in Previous: 4m
🚨 92.0 business days
⏸️
Status: On Hold by Alan Adams Jun 28, 11:12 AM
From: L2 Screening
To: On Hold
Duration in Previous: 127d 0h

Bottlenecks

L2 Screening
Duration: 92.0 business days (threshold: 1.0 business days)
Exceeded by 91.0 business days

🔗 Related Artifacts

📞
Case 00359623
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
P7
Type
Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 22, 9:11 AM
Invoice #
N/A

Details