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WO-01137126 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • Repair • P7

📍 The Childrens Hospital Of Philadelphia — 3615 Civic Center Blvd, Philadelphia PA, 19104

Feb 22, 2024 → Present

⛔ Blocked
P7
SLA Clock
7 business days from creation · Target: Mar 4, 2024
⚠ 612 biz days overdue
Active: 619 biz days
Budget: 7 biz days
SLA Target
▶ Clock Running
Status: Created
Feb 22 → Feb 22, 2024
0 business days (counted)
Running total: 0 of 7 biz days used
89d
▶ Clock Running
Status: L2 Screening
Feb 22 → Jun 28, 2024
89 business days (counted)
Running total: 89 of 7 biz days used
530d
▶ Clock Running
Status: On Hold
Jun 28 → Aug 14, 2026
530 business days (counted)
Running total: 619 of 7 biz days used
Created: Feb 22, 2024 Today
Business Days Used 619 / 7
0 7d budget +612d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 22 → Feb 22 Created ▶ Running 0 0 / 7
Feb 22 → Jun 28 L2 Screening ▶ Running 89 89 / 7
Jun 28 → Aug 14 On Hold ▶ Running 530 619 / 7
Dispatch 90.0d
⚠ Overdue
Dispatch
90.0 days
Over SLA
Created: Feb 22, 2024 Due: Mar 1, 2024 (896 days overdue)
📅
619.6 days Total Age
⏱️
90.0d in L2 Screening Longest Stage
🔄
2 transitions Status Changes
⚠️
89.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00359623
RFQ (CHOP-80190351)
Closed
Q-00021375 The freezer low battery alarm is sounding so they would like a quote for a technician to come onsite and replace the battery. For the incubator, there is a leak in the CO2 tubing between the incubators and the CO2 tanks so they would like a quote for a technician to come out and replace the tubing. Qty Type Model # Serial # 1 VWR -80 Freezer 5606 300010130 1 VWR Co2 Incubator 3075 TBD Contact Name Tanaka, Naoto Email TANAKAN1@chop.edu Company CHOP 3615 Civic Center Blvd Philadelphia, PA 19104
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tanaka Naoto
Owner
Destiny Rinehart
Created
Jan 8, 2024
Work Orders from this Case (2)
WO-01137122 On Hold
Repair
Created: Feb 22, 2024
WO-01137126 (current) On Hold
Repair
Created: Feb 22, 2024
Behind Schedule - Needs Attention
On Hold • 903 days old
🚨
Primary Delay 90.0 days stuck in "L2 Screening"
⏱️
Total Delay 89.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
90.0d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Q-00021375 The freezer low battery alarm is sounding so they would like a quote for a technician to come onsite and replace the battery. For the incubator, there is a leak in the CO2 tubing between the incubators and the CO2 tanks so they would like a quote for a technician to come out and replace the tubing. Qty Type Model # Serial # 1 VWR Co2 Incubator 3075 TBD Contact Name Tanaka, Naoto Email TANAKAN1@chop.edu Company CHOP 3615 Civic Center Blvd Philadelphia, PA 19104
📄 Description
VWR® Collection Air or Water Jacketed CO2 Incubators

Timeline

📞
Case Linked Jan 8, 5:38 PM
Case Number: 00359623
Subject: RFQ (CHOP-80190351)
Status: Closed
🚨 31.8 business days
📋
▶
2 Work Order Created Feb 22, 9:14 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Destiny Rinehart
From: Entered
To: L2 Screening
Duration in Previous: 1m
🚨 90.0 business days
⏸️
Status: On Hold by Alan Adams Jun 28, 11:10 AM
From: L2 Screening
To: On Hold
Duration in Previous: 127d 0h

Bottlenecks

L2 Screening
Duration: 90.0 business days (threshold: 1.0 business days)
Exceeded by 89.0 business days

🔗 Related Artifacts

📞
Case 00359623
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
P7
Type
Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 22, 9:14 AM
Invoice #
N/A

Details