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← WO Overview

WO-01196241 ↗ ServiceMax

Sono Bello • SWAPOUT • PC

📍 OK-Oklahoma City — 13100 North Western Ave, STE 100, Oklahoma City OK, 73114

Sep 6, 2024 → Jun 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2025
✗ SLA Missed (223 biz days late)
Active: 446 biz days
Paused: 3 biz days
🕐 Clock stopped: Invoiced (Jun 29, 2026)
▶ Clock Running
Status: Created
Sep 6 → Sep 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 6 → Sep 6, 2024
0 business days (not counted)
55d
▶ Clock Running
Status: Assigned
Sep 6 → Nov 26, 2024
55 business days (counted)
Running total: 55 of ? biz days used
152d
▶ Clock Running
Status: On Hold
Nov 26 → Jul 9, 2025
152 business days (counted)
Running total: 207 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jul 9 → Jul 14, 2025
3 business days (not counted)
▶ Clock Running
Status: Reschedule
Jul 14 → Jul 18, 2025
4 business days (counted)
Running total: 211 of ? biz days used
235d
▶ Clock Running
Status: On Hold
Jul 18 → Jun 29, 2026
235 business days (counted)
Running total: 446 of ? biz days used
▶ Clock Running
Status: Closed
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 446 of ? biz days used
Created: Sep 6, 2024 Invoiced: Jun 29, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 6 → Sep 6 Created ▶ Running 0 0
Sep 6 → Sep 6 Awaiting Parts ⏸ Paused 0
Sep 6 → Nov 26 Assigned ▶ Running 55 55
Nov 26 → Jul 9 On Hold ▶ Running 152 207
Jul 9 → Jul 14 Awaiting Parts ⏸ Paused 3
Jul 14 → Jul 18 Reschedule ▶ Running 4 211
Jul 18 → Jun 29 On Hold ▶ Running 235 446
Jun 29 → Jun 29 Closed ▶ Running 0 446
Dispatch 0.0d
Material Management 4.0d
Holding 388.0d (excluded)
Coordinators 60.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.0 days
Over SLA
Holding (excluded from total)
388.0 days
Coordinators
60.4 days
Over SLA
Billing
0.0 days
Created: Sep 6, 2024 Due: Jul 31, 2025 Completed: Jun 29, 2026 (332 days late)
📅
450.0 days Total Age
⏱️
235.8d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
60.9d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00424772
HCP (failed inspection)
Closed
Inspection #: 22864 Asset ID: 6343828 Notes: Failed Calibration Equipment will not calibrate Follow-up required. SP02 non functional. Unit displays Accessory chord not connected.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Megan Tate
Owner
Virtual Tech
Created
Sep 5, 2024
Work Orders from this Case (2)
WO-01196241 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Sep 6, 2024 • Closed: Jun 29, 2026
WO-01196290 Invoiced
Virtual Tech • Virtual Tech
Created: Sep 6, 2024 • Closed: Sep 6, 2024
Completed with significant delays
Invoiced • 706 days old
🚨
Primary Delay 235.8 days stuck in "On Hold"
⏱️
Total Delay 60.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
4.0d / 3.0d SLA
Assigned
56.0d / 0.5d SLA
On Hold
388.0d
Reschedule
4.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/18-RS: Sent E2a Email Reminder with RL attached


7/9-RS: Requesting new Return Label be sent to locations POC

1/30 LParcell -- sent an email to VT team asking for update. Gave them a spreadsheet of all on hold VT WO's that are from 2024 ranging from May to December.

🔧 Work Performed
Sending to site: GE Medical Systems - B40 Vital Signs Monitor Custom Field: Temp, Nellcor Oximax Spo2, ECG, NIBP Asset ID: 13094923 S/N: SKZ18160013WA Shipment Tracking Number 1Z01E3E70354535289 Delivered On Thursday, September 12 at 3:47 P.M. at Inside Delivery Expected back for repair: GE Medical Systems - B40 Asset ID: 6343828 S/N: SKZ16260080WA Notes: Failed Calibration Equipment will not calibrate Exam 3 ____________ Device Sent - Nothing returned -
🔍 Technician Findings
VT Requeste Hot swap sent to Site -
⚠️ Problem Description
VT Swap out From Sono Bello Depot Follow up to Inspection #: 22864 GE Medical Systems - B40 Asset ID: 6343828 S/N: SKZ16260080WA Notes: Failed Calibration Equipment will not calibrate Exam 3 https://www.ebiotrack.com/workorder.php?wo=61917
📄 Description
Vital Signs Monitor, GE B40 SONO BELLOW CONSIGNED

Timeline

📞
Case Linked Sep 5, 4:38 PM
Case Number: 00424772
Subject: HCP (failed inspection)
Status: Closed
📋
Work Order Created Sep 6, 10:09 AM
Work Order: WO-01196241
Type: SWAPOUT
Priority: PC
📦
4 Parts Requested Sep 6, 10:25 AM
Parts Requested → Status: Awaiting Parts → Technician Assigned → Status: Assigned
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 17m
👷
Technician Assigned by Derek Reynolds
Technician: Ryan Schwochow
👷
Status: Assigned by Derek Reynolds
From: Awaiting Parts
To: Assigned
Duration in Previous: 1m
2.0 business days
🔩
2 2x Parts Added Sep 9, 11:05 AM
2x Parts Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚨 55.0 business days
⏸️
Status: On Hold by Ryan Schwochow Nov 26, 4:57 PM
From: Assigned
To: On Hold
Duration in Previous: 81d 7h
🚨 152.9 business days
📦
2 Parts Requested Jul 9, 10:26 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 224d 16h
4.0 business days
🔩
2 Parts Added Jul 14, 4:45 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Emily Wilson
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5d 6h
4.9 business days
⏸️
Status: On Hold by Ryan Schwochow Jul 18, 1:51 PM
From: Reschedule
To: On Hold
Duration in Previous: 3d 21h
🚨 236.0 business days
⏱️
2 Labor Added Jun 29, 10:14 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: On Hold
To: Closed
Duration in Previous: 345d 20h
3.0 business days
📄
3 Status: Ready to Bill Jul 1, 1:49 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-266167

Bottlenecks

Assigned
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00424772
Closed
📦
Parts Order 00061304
Closed
📦
Parts Order 00077952
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 6, 10:09 AM
Invoice #
SM-266167

Work Details (6)

Name Type Status Qty Amount Date
WL-02471831 Parts Open 1 $0.00 Sep 9, 11:05 AM
WL-02471832 Parts Open 1 $0.00 Sep 9, 11:05 AM
WL-02471833 Expenses Open 1 $15.40 Sep 9, 11:06 AM
WL-02471834 Expenses Open 1 $15.40 Sep 9, 11:06 AM
WL-02865090 Parts Open 1 $0.00 Jul 14, 4:45 PM
WL-03277185 Labor Open 1 $119.00 Jun 29, 10:14 AM

Details