Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01196290 ↗ ServiceMax

Sono Bello • Virtual Tech • PC

📍 OK-Oklahoma City — 13100 North Western Ave, STE 100, Oklahoma City OK, 73114

Sep 6, 2024 → Sep 6, 2024

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 6, 2024
✓ SLA Met (42 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 6, 2024)
0d
▶ Clock Running
Status: Created
Sep 6 → Sep 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 6 → Sep 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 6, 2024 Completed: Sep 6, 2024
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 6 → Sep 6 Created ▶ Running 0 0
Sep 6 → Sep 6 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Billing
0.0 days
Created: Sep 6, 2024 Due: Nov 6, 2024 Completed: Sep 6, 2024 (61 days early)
📅
0.0 days Total Age
⏱️
0.5d in Closed Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00424772
HCP (failed inspection)
Closed
Inspection #: 22864 Asset ID: 6343828 Notes: Failed Calibration Equipment will not calibrate Follow-up required. SP02 non functional. Unit displays Accessory chord not connected.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Megan Tate
Owner
Virtual Tech
Created
Sep 5, 2024
Work Orders from this Case (2)
WO-01196241 Invoiced
SWAPOUT • Ryan Schwochow
Created: Sep 6, 2024 • Closed: Jun 29, 2026
WO-01196290 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Sep 6, 2024 • Closed: Sep 6, 2024
Completed on schedule
Invoiced • 706 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
VT Depot Swap out Review and data entry
🔍 Technician Findings
VT Support
⚠️ Problem Description
Inspection #: 22864 Asset ID: 6343828 Notes: Failed Calibration Equipment will not calibrate Follow-up required. SP02 non functional. Unit displays Accessory chord not connected. https://www.ebiotrack.com/workorder.php?wo=60432

Timeline

📞
Case Linked Sep 5, 4:38 PM
Case Number: 00424772
Subject: HCP (failed inspection)
Status: Closed
📋
▶
4 Work Order Created Sep 6, 10:51 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.11666666666667
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
👷
Status: Assigned by Derek Reynolds
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
📄
▶
2 Status: Ready to Bill Sep 6, 3:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 310.0 business days
🧾
Invoice Created Dec 5, 8:30 PM
Invoice Number: SM-196868

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00424772
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Sep 6, 10:51 AM
Invoice #
SM-196868

Work Details (1)

Name Type Status Qty Amount Date
WL-02469436 Labor Open 0.11666666666667 $29.75 Sep 6, 10:53 AM

Details