Work Order 360 View

3/26/26 AJinerson - Email logged on WO-01255882. Sent email to Arielle confirming tech visit for 4/2 and 4/3. Asking for below info.

POC onsite:

Arrival instructions:

3/26/26 AJinerson - Call logged on WO-01255882. Called Arielle and confirmed scheduling our technician's visit for Thurs. 4/2 and Friday, 4/3. 

Arrival on Thurs 4/2 - between 10:00 a.m. - 12:00 p.m. 

Arrival on Fri. 4/3 - between 9:00 a.m. - 11:00 a.m. 

Will send email to Arielle with this information, and she will respond to us with the POC onsite and any arrival instructions needed. 

3/26/26 AJinerson - Received email back from Kevin Myers with Invacare providing tracking information on stickers to tech:

FedEx Tracking: 870005639772

Per Kevin, these should be delivered by Tuesday, 3/31 EOD.

3/25/26 AJinerson - Email logged on WO-01255882. Sent email back to Kevin Myers w/ Invacare regarding needing PM stickers sent to our technician, providing tech name, address, and qty of stickers needed (20). Asking if possible to provide ETA/how soon these may be shipped out to proceed with scheduling tech on-site asap.

3/25/26 Rberry- Received email from Kevin Myers with Invacare stating to move forward with scheduling Vitas Healthcare site and cancel:

Laurels of Kettering = Cancel this work order. Too long ago.

Pioneer Trace Healthcare = Cancel this work order. Your technician said they cancelled service with us.

Updated due dates due to contact issues and credit hold. See logged email on WO-01255885

3/19/26 RBerry- Emailed JJohnson asking how we should proceed with these WOs. Should they be canceled or placed back on hold since they originally had contact issues. See logged email on WO-01255882

3/17/26 RBerry- Spoke with JJohnson asking if these WOs are still needed and if so we will place back on hold for contact issues. She has reached out to Invacare via email to confirm if these are still needed. See logged email on WO-01255882. Waiting for confirmation from Invacare.

4/28/25 AJinerson - Clearing tech name and placing on hold to escalate to ASM due to contact unavailable. 4/25/25 AJinerson - Call logged on WO-01255882. Called site number from google and spoke with Jake who tried getting in contact with appropriate POC. Jake took my contact info and will have someone on site call back to schedule. 4/25/25 AJinerson - Number from Google (321) 604-4161 4/25/25 AJinerson - No additional POC listed, no email listed for POC. 4/25/25 AJinerson - Call logged on WO-01255882. Called site 3rd time to follow up and schedule tech visit. Left 3rd VM needing to schedule. 4/16/25 AJinerson - Call logged on WO-01255882. Called site to follow up and schedule tech visit. No answer, left 2nd VM needing to schedule service. 4/10/25 AJinerson - Call logged on WO-01255882. Called site to schedule tech visit for PM service visit. Left VM regarding scheduling. POC does not have an email in our system. 3/31/25 RCook- Sent teams message to RIngraham asking if these WOs can go to Yves Dessin. This requires the medical beds skillset. He is the only medical beds trained technician in the area. Also asked when we would be able to schedule due to training the technician will be in for the next month. Waiting for response.