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WO-01262170 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Philips Medical Systems — 3000 Minuteman Rd, Andover MA, 01810

Apr 2, 2025 → Apr 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 31, 2025
✓ SLA Met (39 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Apr 4, 2025)
▶ Clock Running
Status: Created
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Apr 2 → Apr 4, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 4 → Apr 4, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 4 → Apr 4, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Apr 2, 2025 Completed: Apr 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 2 → Apr 2 Created ▶ Running 0 0
Apr 2 → Apr 4 Ready for Scheduling ▶ Running 2 2
Apr 4 → Apr 4 Scheduled ▶ Running 0 2
Apr 4 → Apr 4 Tech On Site ▶ Running 0 2
Dispatch 0.2d
Coordinators 3.0d
Field Work 1.3d
Billing 1.0d
✓ SLA Met
Dispatch
0.2 days
Coordinators
3.0 days
Over SLA
Field Work
1.3 days
Billing
1.0 days
Over SLA
Created: Apr 2, 2025 Due: May 31, 2025 Completed: Apr 4, 2025 (57 days early)
📅
3.0 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
9 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00479849
URGENT Philips WO Request
Closed
DEMO ANNUAL INSPECTION
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
John Rolston
Created
Apr 2, 2025
Work Orders from this Case (6)
WO-01262162 Invoiced
Preventive Maintenance • Allan Klus
Created: Apr 2, 2025 • Closed: Apr 3, 2025
WO-01262165 Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
WO-01262167 Invoiced
Preventive Maintenance • Allan Klus
Created: Apr 2, 2025 • Closed: Apr 2, 2025
WO-01262170 (current) Invoiced
Preventive Maintenance • Allan Klus
Created: Apr 2, 2025 • Closed: Apr 4, 2025
WO-01262171 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Apr 2, 2025 • Closed: Apr 5, 2025
WO-01262173 Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
Completed with minor delays
Invoiced • 500 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
DEMO ANNUAL INSPECTION
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM

Timeline

📞
Case Linked Apr 2, 7:08 AM
Case Number: 00479849
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 2, 10:40 AM
Work Order: WO-01262170
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 2, 12:25 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 44m
⏳ 3.0 business days
👷
▶
4 Technician Assigned Apr 4, 8:58 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-04-04T11:15:00.000+0000, 2025-04-04T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 20h
🔧
Status: Tech On Site by Allan Klus
From: Scheduled
To: Tech On Site
Duration in Previous: 3m
⏱️
▶
2 3x Labor Added Apr 4, 9:56 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 55m
🚗
Status: Tech Off Site by Allan Klus Apr 4, 1:14 PM
From: Completed
To: Tech Off Site
Duration in Previous: 3h 17m
⏱️
Labor Added Apr 4, 6:46 PM
Type: Labor
Status: Open
Qty: 8.25
🚗
▶
2 3x Travel Added Apr 4, 6:56 PM
3x Travel Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
12x Expenses Added Apr 4, 7:31 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Apr 4, 7:36 PM
Type: Labor
Status: Open
Qty: 1.5
🏁
Status: Closed by Allan Klus Apr 4, 7:48 PM
From: Tech Off Site
To: Closed
Duration in Previous: 6h 33m
⏳ 1.5 business days
⏱️
▶
2 Labor Added Apr 7, 9:16 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 4.0 business days
📄
Status: Ready to Bill by Diana Cox Apr 10, 7:58 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 10h
💰
Status: Invoiced by Josh Longway Apr 11, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 8h 4m
⏳ 2.0 business days
🧾
Invoice Created Apr 14, 10:55 AM
Invoice Number: SM-224610

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours

🔗 Related Artifacts

📞
Case 00479849
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Apr 4, 8:00 AM
Created
Apr 2, 10:40 AM
Invoice #
SM-224610

Work Details (25)

Name Type Status Qty Amount Date
WL-02743283 Labor Open 0.25 $0.00 Apr 4, 9:56 AM
WL-02743284 Labor Open 1.25 $118.75 Apr 4, 9:56 AM
WL-02743285 Travel Open 4 $0.00 Apr 4, 9:56 AM
WL-02744351 Labor Open 8.25 $155.00 Apr 4, 6:46 PM
WL-02744380 Travel Open 62 $0.00 Apr 4, 6:56 PM
WL-02744378 Travel Open 4 $0.00 Apr 4, 6:56 PM
WL-02744379 Travel Open 12 $0.00 Apr 4, 6:56 PM
WL-02744384 Expenses Open 1 $0.00 Apr 4, 6:58 PM
WL-02744381 Expenses Open 1 $0.00 Apr 4, 6:58 PM
WL-02744382 Expenses Open 1 $0.00 Apr 4, 6:58 PM
WL-02744383 Expenses Open 1 $0.00 Apr 4, 6:58 PM
WL-02744448 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744458 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744459 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744449 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744450 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744451 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744452 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744453 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744454 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744455 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744456 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744457 Expenses Open 1 $0.00 Apr 4, 7:31 PM
WL-02744463 Labor Open 1.5 $0.00 Apr 4, 7:36 PM
WL-02745581 Labor Open 0.016666666666667 $38.00 Apr 7, 9:16 AM

Details