Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: May 31, 2025
✓ SLA Met (39 biz days early)
🕐 Clock stopped: Tech Off Site (Apr 4, 2025)
▶ Clock Running
Status: Created
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Apr 2 → Apr 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 3, 2025
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Apr 3 → Apr 4, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Apr 2, 2025
Tech Off Site: Apr 4, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Apr 2 → Apr 2
Created
▶ Running
0
0
Apr 2 → Apr 3
Ready for Scheduling
▶ Running
1
1
Apr 3 → Apr 3
Scheduled
▶ Running
0
1
Apr 3 → Apr 4
Tech On Site
▶ Running
1
2
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Apr 2, 2025
Due: May 31, 2025
Completed: Apr 5, 2025 (56 days early)
⏱️
4.0d in 07e-Partial Project
Longest Stage
🔄
9 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Patricia Gordon — scheduling delays attributed to technician, not coordinators
Visit 1
Apr 3, 2025
Visit 2
Apr 4, 2025
AI Analysis
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Generating AI analysis...
🎫
Case #00479849
URGENT Philips WO Request
Closed
DEMO ANNUAL INSPECTION
Work Orders from this Case (6)
WO-01262162
Invoiced
Preventive Maintenance • Allan Klus
Created: Apr 2, 2025 • Closed: Apr 3, 2025
WO-01262165
Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
WO-01262167
Invoiced
Preventive Maintenance • Allan Klus
Created: Apr 2, 2025 • Closed: Apr 2, 2025
WO-01262170
Invoiced
Preventive Maintenance • Allan Klus
Created: Apr 2, 2025 • Closed: Apr 4, 2025
WO-01262171 (current)
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Apr 2, 2025 • Closed: Apr 5, 2025
WO-01262173
Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
🚨
Primary Delay
4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay
1.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.9d
/ 1.0d SLA
Scheduled
0.0d
/ 2.0d SLA
Tech On Site
2.0d
/ 1.0d SLA
Tech Off Site
1.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
1.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
🔒
Internal CSA Notes
04/03/2025 EMartin dispatching to FSE onsite per request
🔧
Work Performed
4/3 - Travel to site. searched inventory for more devices needing PM. Performed Annual PM per instruction successfully. Mentoring co-workers. Travel from site.
4/4 - Travel to site. Mentored Allan & Bennet with 1 more device each, packed up equipment, travel from Nashville, TN to home office (Concord, NC)
🔍
Technician Findings
Tempus PMs
⚠️
Problem Description
DEMO ANNUAL INSPECTION
📄
Description
Philips Healthcare Tempus Pro Patient Monitor
Timeline
📞
Case Number:
00479849
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01262171
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
1h 42m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
22h 20m
📅
Scheduled For:
2025-04-03T00:00:00.000+0000, 2025-04-03T04:00:00.000+0000, 2025-04-03T12:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
10m
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
20h 51m
⏱️
Type:
Labor, Expenses, Travel
Status:
Open
Qty:
0.5, 7, 1
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
9.5, 437
💵
Type:
Expenses
Status:
Open
Qty:
1
✔️
From:
Tech Off Site
To:
Completed
Duration in Previous:
1d 2h
🏁
From:
Completed
To:
Closed
Duration in Previous:
45m
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
1d 23h
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
3d 9h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
8h 3m
🧾
Invoice Number:
SM-224611
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Technician
Patricia Gordon
Work Details (18)
Name
Type
Status
Qty
Amount
Date
WL-02743187
Labor
Open
0.5
$0.00
Apr 4, 7:57 AM
WL-02743188
Labor
Open
7
$665.00
Apr 4, 7:57 AM
WL-02743189
Labor
Open
0.5
$155.00
Apr 4, 7:57 AM
WL-02743190
Expenses
Open
1
$0.00
Apr 4, 7:57 AM
WL-02743191
Expenses
Open
1
$0.00
Apr 4, 7:57 AM
WL-02743192
Expenses
Open
1
$0.00
Apr 4, 7:57 AM
WL-02743193
Expenses
Open
1
$0.00
Apr 4, 7:57 AM
WL-02743194
Expenses
Open
1
$0.00
Apr 4, 7:57 AM
WL-02743195
Expenses
Open
1
$0.00
Apr 4, 7:57 AM
WL-02743196
Expenses
Open
1
$0.00
Apr 4, 7:57 AM
WL-02743197
Expenses
Open
1
$0.00
Apr 4, 7:57 AM
WL-02743198
Expenses
Open
1
$0.00
Apr 4, 7:57 AM
WL-02743199
Travel
Open
5
$0.00
Apr 4, 7:57 AM
WL-02743200
Travel
Open
5
$0.00
Apr 4, 7:57 AM
WL-02744888
Labor
Open
9.5
$0.00
Apr 5, 10:06 AM
WL-02744889
Travel
Open
437
$0.00
Apr 5, 10:06 AM
WL-02744890
Expenses
Open
1
$0.00
Apr 5, 10:28 AM
WL-02745674
Labor
Open
0.016666666666667
$38.00
Apr 7, 10:42 AM