Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: May 15, 2025
✓ SLA Met (1 biz days early)
🕐 Clock stopped: Completed (May 14, 2025)
▶ Clock Running
Status: Created
May 1 → May 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 13, 2025
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 14, 2025
1 business day (counted)
Running total: 9 of ? biz days used
Created: May 1, 2025
Completed: May 14, 2025
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| May 1 → May 2 |
Created |
▶ Running
|
1 |
1 |
| May 2 → May 13 |
Ready for Scheduling |
▶ Running
|
7 |
8 |
| May 13 → May 14 |
Scheduled |
▶ Running
|
1 |
9 |
Dispatch
1.3 days
Over SLA
Coordinators
9.3 days
Over SLA
Billing
2.0 days
Over SLA
Created: May 1, 2025
Due: May 15, 2025
Completed: May 14, 2025 (1 days early)
⏱️
8.0d in Ready for Scheduling
Longest Stage
🔄
6 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00489628
URGENT Philips WO Request
Closed
annual pm request
Work Orders from this Case (10)
WO-01269867
Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269868
Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 1, 2025 • Closed: Sep 12, 2025
WO-01269869
Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269870
Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269871 (current)
Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269872
Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269873
Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 13, 2025
WO-01269874
Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 1, 2025 • Closed: Aug 15, 2025
WO-01269875
Invoiced
Preventive Maintenance • Fady Messak
Created: May 1, 2025 • Closed: Feb 20, 2026
WO-01269876
Invoiced
Preventive Maintenance • Paul Mccormish
Created: May 1, 2025 • Closed: May 14, 2025
🚨
Primary Delay
8.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
8.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
8.0d
/ 1.0d SLA
Scheduled
1.3d
/ 2.0d SLA
Ready to Bill
2.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
05/13/2025 DMalloy - FSE onsite and requested WO for this device
05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.
⚠️
Problem Description
annual pm request
📄
Description
V60 Ventilator
📞
Call Description
PM - Trade - Customer Value PM
Timeline
📞
Case Number:
00489628
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01269871
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
18h 13m
👷
📅
Scheduled For:
2025-05-13T04:00:00.000+0000, 2025-05-13T00:00:00.000+0000, 2025-05-13T12:00:00.000+0000
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
10d 22h
⏱️
Type:
Labor
Status:
Open
Qty:
2
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
11h 37m, 0m
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
11h 16m
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
1d 1h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
16h 32m
🧾
Invoice Number:
SM-228379
Bottlenecks
Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Technician
Paul Mccormish
Scheduled
May 13, 8:00 AM
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02792429 |
Labor |
Open |
2 |
$155.00 |
May 13, 10:03 PM |
| WL-02792430 |
Labor |
Open |
2 |
$150.00 |
May 13, 10:03 PM |
| WL-02792735 |
Labor |
Open |
0.016666666666667 |
$38.00 |
May 14, 9:47 AM |