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WO-01271827 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 University of Kansas — 1400 SW 7th Street, Topeka KS, 66606

May 12, 2025 → May 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✗ SLA Missed (242 biz days late)
Active: 256 biz days
🕐 Clock stopped: Canceled (May 21, 2026)
▶ Clock Running
Status: Created
May 12 → May 13, 2025
1 business day (counted)
Running total: 1 of ? biz days used
255d
▶ Clock Running
Status: On Hold
May 13 → May 21, 2026
255 business days (counted)
Running total: 256 of ? biz days used
Created: May 12, 2025 Canceled: May 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
May 12 → May 13 Created ▶ Running 1 1
May 13 → May 21 On Hold ▶ Running 255 256
Holding 255.1d (excluded)
Coordinators 1.7d
✗ SLA Missed
Holding (excluded from total)
255.1 days
Coordinators
1.7 days
Over SLA
Created: May 12, 2025 Due: Jun 30, 2025 Completed: May 21, 2026 (324 days late)
📅
256.7 days Total Age
⏱️
255.1d in On Hold Longest Stage
🔄
2 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00492260
Texas Medical PMs
Closed
PM
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ricky Rodriguez
Owner
Sherry Reich
Created
May 12, 2025
Work Orders from this Case (2)
WO-01271826 On Hold
Preventive Maintenance
Created: May 12, 2025
WO-01271827 (current) Canceled
Preventive Maintenance
Created: May 12, 2025
On Track
Canceled • 460 days old
🚨
Primary Delay 255.1 days stuck in "On Hold"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
On Hold
255.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/13/2025 ABelyea - per Laura at TMS, do not schedule PM until we hear back from her

⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
Model 300 with Backboard

Timeline

📞
Case Linked May 12, 12:36 PM
Case Number: 00492260
Subject: Texas Medical PMs
Status: Closed
📋
Work Order Created May 12, 2:35 PM
Work Order: WO-01271827
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
⏸️
Status: On Hold by Allison Belyea May 13, 7:17 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 1d 4h
🚨 255.6 business days
🚫
Status: Canceled by Chris Bakkemo May 21, 6:23 PM
From: On Hold
To: Canceled
Duration in Previous: 372d 23h

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

📞
Case 00492260
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
May 12, 2:35 PM
Invoice #
N/A

Details