Work Order 360 View

Detailed work order timeline, KPIs, and analysis

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WO-01272539 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ADVANTAGE CARE PHYSICIANS - Lake Success — 1991 MARCUS AVE, NEW HYDE PARK NY, 11042

May 15, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
⚠ 203 biz days overdue
Active: 358 biz days
▶ Clock Running
Status: Created
May 15 → May 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 15 → May 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
May 15 → May 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 15 → May 16, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
May 16 → May 16, 2025
0 business days (counted)
Running total: 1 of ? biz days used
323d
▶ Clock Running
Status: Ready for Scheduling
May 16 → Sep 2, 2026
323 business days (counted)
Running total: 324 of ? biz days used
34d
▶ Clock Running
Status: On Hold
Sep 2 → Oct 22, 2026
34 business days (counted)
Running total: 358 of ? biz days used
Created: May 15, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
May 15 → May 15 Created ▶ Running 0 0
May 15 → May 15 Ready for Scheduling ▶ Running 0 0
May 15 → May 15 Assigned ▶ Running 0 0
May 15 → May 16 Scheduled ▶ Running 1 1
May 16 → May 16 Entered ▶ Running 0 1
May 16 → Sep 2 Ready for Scheduling ▶ Running 323 324
Sep 2 → Oct 22 On Hold ▶ Running 34 358
Dispatch 0.0d
Coordinators 325.9d
⚠ Overdue
Dispatch
0.0 days
Coordinators
325.9 days
Over SLA
Created: May 15, 2025 Due: Dec 31, 2025 (295 days overdue)
📅
358.9 days Total Age
⏱️
324.0d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
323.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00493340
Work orders needed
Closed
GEHC Mammogram - Deinstall Hologic / Install Pristina
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
May 15, 2025
Work Orders from this Case (4)
WO-01272539 (current) On Hold
Installation
Created: May 15, 2025
WO-01272540 On Hold
Installation
Created: May 15, 2025
WO-01416320 Billing Correction Needed
Installation • Carlos Puebla
Created: Jul 28, 2026 • Closed: Jul 29, 2026
WO-01416321 Billing Correction Needed
Installation • Israel Martell
Created: Jul 28, 2026 • Closed: Jul 29, 2026
Behind Schedule - Needs Attention
On Hold • 525 days old
🚨
Primary Delay 324.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 323.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
324.3d / 1.0d SLA
Scheduled
1.6d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
Install

Timeline

📞
Case Linked May 15, 10:34 AM
Case Number: 00493340
Subject: Work orders needed
Status: Closed
📋
▶
2 Work Order Created May 15, 12:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned May 15, 2:47 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 18m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-05-20T12:00:00.000+0000
🆕
Status: Entered by Cristina Everetts May 16, 7:56 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 17h 7m, 0m
🚨 324.0 business days
⏸️
Status: On Hold by Mandy Newman Sep 2, 9:48 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 474d 1h

Bottlenecks

Ready for Scheduling
Duration: 324.0 business days (threshold: 1.0 business days)
Exceeded by 323.0 business days

🔗 Related Artifacts

📞
Case 00493340
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
May 15, 12:28 PM
Invoice #
N/A

Details