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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01416321 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Zwanger-Pesiri Radiology Group LLC - Brooklyn — 205 Smith St, Brooklyn NY, 11201

Jul 28, 2026 → Jul 29, 2026

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Aug 1, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
🕐 Clock stopped: Tech Off Site (Jul 30, 2026)
▶ Clock Running
Status: Created
Jul 28 → Jul 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 28 → Jul 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jul 28 → Jul 30, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 30 → Jul 30, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jul 28, 2026 Tech Off Site: Jul 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 28 → Jul 28 Created ▶ Running 0 0
Jul 28 → Jul 28 Assigned ▶ Running 0 0
Jul 28 → Jul 30 Scheduled ▶ Running 2 2
Jul 30 → Jul 30 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 2.1d
Field Work 0.0d
Billing 58.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Over SLA
Field Work
0.0 days
Billing
58.2 days
Over SLA
Created: Jul 28, 2026 Due: Aug 1, 2026 (82 days overdue)
📅
2.1 days Total Age
⏱️
33.0d in Invoiced Longest Stage
🔄
8 transitions Status Changes
⚠️
24.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00493340
Work orders needed
Closed
GEHC Mammogram - Deinstall Hologic / Install Pristina
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
May 15, 2025
Work Orders from this Case (4)
WO-01272539 On Hold
Installation
Created: May 15, 2025
WO-01272540 On Hold
Installation
Created: May 15, 2025
WO-01416320 Billing Correction Needed
Installation • Carlos Puebla
Created: Jul 28, 2026 • Closed: Jul 29, 2026
WO-01416321 (current) Billing Correction Needed
Installation • Israel Martell
Created: Jul 28, 2026 • Closed: Jul 29, 2026
Behind Schedule - Needs Attention
Billing Correction Needed • 86 days old
🚨
Primary Delay 33.0 days stuck in "Invoiced"
⏱️
Total Delay 24.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.1d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
23.8d / 1.0d SLA
Invoice Pending
1.4d / 2.0d SLA
Invoiced
33.0d
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/22/2026 Jsackett - Deleted SM-272085, returned to billing correction per credit request

10/02/2026 MNewman - Invoice rejected. Should have charged $100 for travel, not $155

🔧 Work Performed
7/29/2026 - IM - Installation of 1 Pristina Completed
🔍 Technician Findings
7/29/2026 - IM - Installation of 1 Pristina Completed
⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
Install

Timeline

📞
Case Linked May 15, 10:34 AM
Case Number: 00493340
Subject: Work orders needed
Status: Closed
🚨 299.0 business days
📋
▶
4 Work Order Created Jul 28, 12:47 PM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h8Y00000HS2g8QAD, Israel Martell
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-07-29T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Israel Martell Jul 29, 9:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 8h
⏱️
▶
2 5x Labor Added Jul 29, 9:38 PM
5x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Israel Martell
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 8m, 0m
⏳ 3.3 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 3, 1:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
🚨 24.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Sep 3, 4:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 31d 2h
💰
Status: Invoiced by Timothy Amburgey Sep 4, 8:26 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 15h 34m
🚨 33.0 business days
💵
▶
2 Status: Billing Review Oct 22, 11:03 AM
Status: Billing Review → Status: Billing Correction Needed
💳
Status: Billing Correction Needed by Jane Sackett
From: Billing Review
To: Billing Correction Needed
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 23.8 business days (threshold: 1.0 business days)
Exceeded by 22.8 business days

🔗 Related Artifacts

📞
Case 00493340
Closed

ℹ️ Work Order Details

Status
Billing Correction Needed
Priority
PC
Type
Installation
Branch
N/A
Technician
Israel Martell
Scheduled
Jul 29, 8:00 AM
Created
Jul 28, 12:47 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03313216 Labor Open 1 $100.00 Jul 29, 9:38 PM
WL-03313217 Labor Open 5 $500.00 Jul 29, 9:38 PM
WL-03313218 Labor Open 1 $100.00 Jul 29, 9:38 PM
WL-03313219 Travel Open 17 $0.00 Jul 29, 9:38 PM
WL-03313220 Travel Open 18 $0.00 Jul 29, 9:38 PM

Details