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WO-01275266 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

May 23, 2025 → Oct 23, 2025

✅ Completed
PSM Last business day of May 2025
Target: May 30, 2025
🕐 Clock stopped: Completed (Oct 23)
✗ SLA Missed (146d late)
Dispatch 0.0d
Coordinators 112.6d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
112.6 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: May 23, 2025 Due: May 30, 2025 Completed: Oct 23, 2025 (145 days late)
📅
110.0 days Total Age
⏱️
59.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
110.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 20, 2025
Visit 2 Oct 23, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00495452
GE Healthcare Danville-PM WOs Needed
Closed
1 of 15 Please create the PM WOs for the list of assets attached. Please have them ready asap.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Slaughter
Owner
Leona Coonrod
Created
May 22, 2025
Work Orders from this Case (15)
WO-01275252 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275253 Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Dec 6, 2025
WO-01275254 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 26, 2025
WO-01275255 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275256 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275257 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 1, 2025
WO-01275258 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275260 Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275261 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275262 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275263 Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275264 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275265 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 24, 2025
WO-01275266 (current) Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275267 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 6, 2025
Completed with significant delays
Invoiced • 356 days old
🚨
Primary Delay 59.0 days stuck in "Assigned"
⏱️
Total Delay 110.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
39.3d / 1.0d SLA
Assigned
73.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.3d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.24.25 Hshaw - chat JJohnson how to proceed WO contains Repair & PM

🔧 Work Performed
8.20.25 searching for asset 25.10.23_MS: Performed PM. Review PM form for details. Replaced 9V NC battery.
🔍 Technician Findings
25.10.23_MS: Asset is due for PM. Found in 4th floor in section D rm 15 bed is located in graveyard on 4th floor
⚠️ Problem Description
1 of 15 Please create the PM WOs for the list of assets attached. Please have them ready asap.
📄 Description
Bed, Electric

Timeline

📞
Case Linked May 22, 2:31 PM
Case Number: 00495452
Subject: GE Healthcare Danville-PM WOs Needed
Status: Closed
📋
▶
2 Work Order Created May 23, 9:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned May 23, 9:57 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Todd Fogiel
🚨 53.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 82d 1h
👷
▶
2 Technician Assigned Aug 13, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Aug 15, 2:26 PM
Technician: Jim Kingery
⏳ 4.0 business days
⏱️
Labor Added Aug 20, 10:03 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.2 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 27, 9:34 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 13d 19h
🚨 39.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54d 6h
⏳ 4.0 business days
🔧
Status: Tech On Site by Mark Stelter Oct 23, 11:49 AM
From: Assigned
To: Tech On Site
Duration in Previous: 2d 19h
⏱️
▶
2 Labor Added Oct 23, 12:07 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 19m, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Oct 24, 12:46 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 0h
📄
▶
2 Status: Ready to Bill Oct 24, 3:29 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:42 PM
Invoice Number: SM-244714

Bottlenecks

Assigned
Duration: 59.0 business days (threshold: 4.0 business hours)
Exceeded by 58.5 business days
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Ready for Scheduling
Duration: 39.0 business days (threshold: 1.0 business days)
Exceeded by 38.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

📞
Case 00495452
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
May 23, 9:33 AM
Invoice #
SM-244714

Work Details (2)

Name Type Status Qty Amount Date
WL-02909117 Labor Open 1 $0.00 Aug 20, 10:03 PM
WL-02981383 Labor Open 1 $0.00 Oct 23, 12:07 PM

Details