Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01277169 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 RADNET Hemet — 3887 W Stetson Ave, Hemet CA, 92545-9678

Jun 3, 2025 → Aug 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✗ SLA Missed (1 biz days late)
Active: 290 biz days
🕐 Clock stopped: Canceled (Aug 3, 2026)
▶ Clock Running
Status: Created
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 3 → Jun 18, 2025
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Jun 18 → Jun 18, 2025
0 business days (counted)
Running total: 11 of ? biz days used
279d
▶ Clock Running
Status: Ready for Scheduling
Jun 18 → Aug 3, 2026
279 business days (counted)
Running total: 290 of ? biz days used
Created: Jun 3, 2025 Canceled: Aug 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 3 → Jun 3 Created ▶ Running 0 0
Jun 3 → Jun 3 Ready for Scheduling ▶ Running 0 0
Jun 3 → Jun 18 Scheduled ▶ Running 11 11
Jun 18 → Jun 18 Entered ▶ Running 0 11
Jun 18 → Aug 3 Ready for Scheduling ▶ Running 279 290
Dispatch 0.0d
Coordinators 291.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
291.9 days
Over SLA
Created: Jun 3, 2025 Due: Jul 31, 2026 Completed: Aug 3, 2026 (2 days late)
📅
291.0 days Total Age
⏱️
279.9d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
288.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00498339
URGENT GE WO request. Waiting for Rebecca to respond.
Closed
1 of 2 "GEHC Mammogram - Deinstall Hologic / Install Pristina
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rebecca Arnold
Owner
Kimberly Hardison
Created
Jun 3, 2025
Work Orders from this Case (2)
WO-01277169 (current) Canceled
Installation
Created: Jun 3, 2025
WO-01277170 Canceled
Installation
Created: Jun 3, 2025
Behind Schedule - Needs Attention
Canceled • 438 days old
🚨
Primary Delay 279.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 288.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
280.0d / 1.0d SLA
Scheduled
11.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/18/2025 RArnold - Removed from Israel. Work was canceled for now

06/03/2025 RArnold - Dispatching to Israel for 06/18

⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📞
Case Linked Jun 3, 11:04 AM
Case Number: 00498339
Subject: URGENT GE WO request. Waiting for Rebecca to respond.
Status: Closed
📋
▶
2 Work Order Created Jun 3, 11:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Jun 3, 12:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-06-18T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 48m
💵
3x Expenses Added Jun 3, 4:42 PM
Type: Expenses
Status: Open
Qty: 1
🚨 11.9 business days
🆕
Status: Entered by Rebecca Arnold Jun 18, 1:06 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 15d 0h, 0m
🚨 280.0 business days
🚫
Status: Canceled by Mandy Newman Aug 3, 6:53 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 411d 5h

Bottlenecks

Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Ready for Scheduling
Duration: 279.9 business days (threshold: 1.0 business days)
Exceeded by 278.9 business days

🔗 Related Artifacts

📞
Case 00498339
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jun 3, 11:46 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-02816291 Expenses Open 1 $0.00 Jun 3, 4:42 PM
WL-02816292 Expenses Open 1 $0.00 Jun 3, 4:42 PM
WL-02816293 Expenses Open 1 $205.00 Jun 3, 4:42 PM

Details