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WO-01277170 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 RADNET Hemet — 3887 W Stetson Ave, Hemet CA, 92545-9678

Jun 3, 2025 → Aug 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✗ SLA Missed (1 biz days late)
Active: 290 biz days
🕐 Clock stopped: Canceled (Aug 3, 2026)
▶ Clock Running
Status: Created
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 3 → Jun 11, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Jun 11 → Jun 11, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 11 → Jun 18, 2025
5 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Jun 18 → Jun 18, 2025
0 business days (counted)
Running total: 11 of ? biz days used
279d
▶ Clock Running
Status: Ready for Scheduling
Jun 18 → Aug 3, 2026
279 business days (counted)
Running total: 290 of ? biz days used
Created: Jun 3, 2025 Canceled: Aug 3, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 3 → Jun 3 Created ▶ Running 0 0
Jun 3 → Jun 3 Ready for Scheduling ▶ Running 0 0
Jun 3 → Jun 11 Scheduled ▶ Running 6 6
Jun 11 → Jun 11 Entered ▶ Running 0 6
Jun 11 → Jun 18 Scheduled ▶ Running 5 11
Jun 18 → Jun 18 Entered ▶ Running 0 11
Jun 18 → Aug 3 Ready for Scheduling ▶ Running 279 290
Dispatch 0.0d
Coordinators 292.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
292.5 days
Over SLA
Created: Jun 3, 2025 Due: Jul 31, 2026 Completed: Aug 3, 2026 (2 days late)
📅
291.0 days Total Age
⏱️
279.8d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
287.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00498339
URGENT GE WO request. Waiting for Rebecca to respond.
Closed
1 of 2 "GEHC Mammogram - Deinstall Hologic / Install Pristina
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rebecca Arnold
Owner
Kimberly Hardison
Created
Jun 3, 2025
Work Orders from this Case (2)
WO-01277169 Canceled
Installation
Created: Jun 3, 2025
WO-01277170 (current) Canceled
Installation
Created: Jun 3, 2025
Behind Schedule - Needs Attention
Canceled • 438 days old
🚨
Primary Delay 279.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 287.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
279.9d / 1.0d SLA
Scheduled
12.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/18/2025 RArnold - Removed from Dillon. Work was canceled

06/11/2025 RArnold - Reassigned to Dillon

06/03/2025 RArnold - Dispatching to Carlos for 06/18

⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📞
Case Linked Jun 3, 11:04 AM
Case Number: 00498339
Subject: URGENT GE WO request. Waiting for Rebecca to respond.
Status: Closed
📋
▶
2 Work Order Created Jun 3, 11:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Jun 3, 12:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-06-18T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 54m
💵
2x Expenses Added Jun 3, 4:52 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.9 business days
🆕
▶
3 Status: Entered Jun 11, 1:57 PM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-06-18T12:00:00.000+0000
👷
Technician Assigned by Rebecca Arnold
Technician: Dillon Pilgrim
💵
Expenses Added Jun 11, 2:55 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🆕
Status: Entered by Rebecca Arnold Jun 18, 1:53 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6d 23h, 0m
🚨 280.0 business days
🚫
Status: Canceled by Mandy Newman Aug 3, 6:54 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 411d 5h

Bottlenecks

Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Ready for Scheduling
Duration: 279.8 business days (threshold: 1.0 business days)
Exceeded by 278.8 business days

🔗 Related Artifacts

📞
Case 00498339
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jun 3, 11:48 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-02816317 Expenses Open 1 $205.00 Jun 3, 4:52 PM
WL-02816318 Expenses Open 1 $0.00 Jun 3, 4:52 PM
WL-02826447 Expenses Open 1 $205.00 Jun 11, 2:55 PM

Details