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WO-01277870 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Alta Mere — 3401 Alta Mere Drive, Fort Worth TX, 76116

Jun 6, 2025 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 1, 2025
✗ SLA Missed (129 biz days late)
Active: 167 biz days
🕐 Clock stopped: Invoiced (Feb 10, 2026)
▶ Clock Running
Status: Created
Jun 6 → Jun 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 6 → Jun 6, 2025
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Jun 6 → Jun 10, 2025
2 business days (counted)
Running total: 2 of ? biz days used
165d
▶ Clock Running
Status: On Hold
Jun 10 → Feb 10, 2026
165 business days (counted)
Running total: 167 of ? biz days used
Created: Jun 6, 2025 Invoiced: Feb 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 6 → Jun 6 Created ▶ Running 0 0
Jun 6 → Jun 6 Awaiting Parts ⏸ Paused 0 —
Jun 6 → Jun 10 Reschedule ▶ Running 2 2
Jun 10 → Feb 10 On Hold ▶ Running 165 167
Dispatch 0.0d
Material Management 0.8d
Holding 165.8d (excluded)
Coordinators 2.8d
Billing 11.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.8 days
Holding (excluded from total)
165.8 days
Coordinators
2.8 days
Over SLA
Billing
11.6 days
Over SLA
Created: Jun 6, 2025 Due: Aug 1, 2025 Completed: Feb 10, 2026 (192 days late)
📅
168.0 days Total Age
⏱️
165.8d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
11.8d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00499190
Oak Street Health - Alta Mere (failed inspection)
Closed
Inspection #: 26306 Asset ID: 13051819 Model: Welch Allyn - 71XX Notes: Failed Calibration Recommended Device Replacement Equipment will not calibrate Parts Needed- Emsar to follow up with quote for needed replacement part. Unit has a error displayed of \"Battery Overcharged\". Unit will not start a BP reading. Unit needs a new battery.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Teresi Cole
Owner
Virtual Tech
Created
Jun 5, 2025
Work Orders from this Case (2)
WO-01277870 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Jun 6, 2025 • Closed: Feb 10, 2026
WO-01277871 Invoiced
Virtual Tech • Virtual Tech
Created: Jun 6, 2025 • Closed: Jun 6, 2025
Completed with significant delays
Invoiced • 433 days old
🚨
Primary Delay 165.8 days stuck in "On Hold"
⏱️
Total Delay 11.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
0.8d / 3.0d SLA
Reschedule
2.8d / 2.0d SLA
On Hold
165.8d
Assigned
0.0d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29-RS; Sending reminder with RL attached

🔧 Work Performed
Shipped to Site: Welch Allyn - 71XX Asset ID#: 13226275 S/N: (21)100094013523 Shipment Tracking Number: 1Z01E3E70398407844 DELIVERED - 6/10/2025 Expected back for repair: Welch Allyn - 71XX Asset ID#: 13051819 S/N: 21100067450824 RMA Tracking Number: 1Z01E3E79092873572 - pending return
🔍 Technician Findings
hot swap requested
⚠️ Problem Description
Follow up to - Inspection #: 26306 Notes: Failed Calibration Recommended Device Replacement Equipment will not calibrate Parts Needed- Emsar to follow up with quote for needed replacement part. Unit has a error displayed of \"Battery Overcharged\". Unit will not start a BP reading. Unit needs a new battery. Welch Allyn - 71XX Asset ID#: 13051819 S/N: 21100067450824 https://www.ebiotrack.com/workorder.php?wo=65955
📄 Description
Welch Allyn - Connex Spot Monitor 71XX Oak Street Health Consignment Equipment

Timeline

📞
Case Linked Jun 5, 10:23 AM
Case Number: 00499190
Subject: Oak Street Health - Alta Mere (failed inspection)
Status: Closed
📋
▶
3 Work Order Created Jun 6, 7:47 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00076328
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
📦
▶
4 Parts Requested Jun 6, 1:55 PM
Parts Requested → Parts Added → Status: Reschedule → Expenses Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🔄
Status: Reschedule by Emily Wilson
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6h 5m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏸️
▶
2 Status: On Hold Jun 10, 1:28 PM
Status: On Hold → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚨 166.0 business days
⏱️
▶
4 Labor Added Feb 10, 3:56 PM
Labor Added → Technician Assigned → Status: Assigned → Status: Closed
👷
Technician Assigned by Ryan Schwochow
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: On Hold
To: Assigned
Duration in Previous: 245d 3h
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Diane Patton Feb 11, 2:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 0m
🚨 12.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 23h
🧾
▶
2 Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Reschedule
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days

🔗 Related Artifacts

📞
Case 00499190
Closed
📦
Parts Order 00076328
Closed
📦
Parts Order 00076360
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jun 6, 7:47 AM
Invoice #
SM-255246

Work Details (4)

Name Type Status Qty Amount Date
WL-02820819 Parts Open 1 $0.00 Jun 6, 1:55 PM
WL-02820828 Expenses Open 1 $11.42 Jun 6, 1:57 PM
WL-02824854 Expenses Open 1 $30.80 Jun 10, 1:29 PM
WL-03099515 Labor Open 1 $122.57 Feb 10, 3:56 PM

Details