Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01277871 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Alta Mere — 3401 Alta Mere Drive, Fort Worth TX, 76116

Jun 6, 2025 → Jun 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 1, 2025
✓ SLA Met (38 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jun 6, 2025)
0d
▶ Clock Running
Status: Created
Jun 6 → Jun 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jun 6 → Jun 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jun 6, 2025 Completed: Jun 6, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jun 6 → Jun 6 Created ▶ Running 0 0
Jun 6 → Jun 6 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 15.9d
✓ SLA Met
Dispatch
0.0 days
Billing
15.9 days
Over SLA
Created: Jun 6, 2025 Due: Aug 1, 2025 Completed: Jun 6, 2025 (56 days early)
📅
0.0 days Total Age
⏱️
15.9d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
14.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00499190
Oak Street Health - Alta Mere (failed inspection)
Closed
Inspection #: 26306 Asset ID: 13051819 Model: Welch Allyn - 71XX Notes: Failed Calibration Recommended Device Replacement Equipment will not calibrate Parts Needed- Emsar to follow up with quote for needed replacement part. Unit has a error displayed of \"Battery Overcharged\". Unit will not start a BP reading. Unit needs a new battery.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Teresi Cole
Owner
Virtual Tech
Created
Jun 5, 2025
Work Orders from this Case (2)
WO-01277870 Invoiced
SWAPOUT • Ryan Schwochow
Created: Jun 6, 2025 • Closed: Feb 10, 2026
WO-01277871 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jun 6, 2025 • Closed: Jun 6, 2025
Completed with significant delays
Invoiced • 433 days old
🚨
Primary Delay 15.9 days stuck in "Ready to Bill"
⏱️
Total Delay 14.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
15.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech support reviewed case and what part was needed to swap out.
🔍 Technician Findings
Vitals will need swapped out from Depot. Opening VT Swap out and sending to the clinic
⚠️ Problem Description
Inspection #: 26306 Asset ID: 13051819 Model: Welch Allyn - 71XX Notes: Failed Calibration Recommended Device Replacement Equipment will not calibrate Parts Needed- Emsar to follow up with quote for needed replacement part. Unit has a error displayed of \"Battery Overcharged\". Unit will not start a BP reading. Unit needs a new battery. https://www.ebiotrack.com/workorder.php?wo=65586

Timeline

📞
Case Linked Jun 5, 10:23 AM
Case Number: 00499190
Subject: Oak Street Health - Alta Mere (failed inspection)
Status: Closed
📋
4 Work Order Created Jun 6, 7:50 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.45
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
👷
Status: Assigned by Derek Reynolds
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 2m, 0m
📄
Status: Ready to Bill by Diane Patton Jun 6, 12:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 49m
🚨 16.0 business days
📨
2 Status: Invoice Pending Jun 30, 5:06 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 154.9 business days
🧾
Invoice Created Feb 12, 1:47 PM
Invoice Number: SM-233289

Bottlenecks

Ready to Bill
Duration: 15.9 business days (threshold: 1.0 business days)
Exceeded by 14.9 business days

🔗 Related Artifacts

📞
Case 00499190
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jun 6, 7:50 AM
Invoice #
SM-233289

Work Details (1)

Name Type Status Qty Amount Date
WL-02820251 Labor Open 0.45 $61.29 Jun 6, 7:52 AM

Details