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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01285385 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Madison St, IL — 3433 W Madison, Chicago IL, 60624

Jun 30, 2025 → Jul 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✗ SLA Missed (13 biz days late)
Active: 21 biz days
🕐 Clock stopped: Completed (Jul 30, 2025)
▶ Clock Running
Status: Created
Jun 30 → Jun 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: On Hold
Jun 30 → Jul 30, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 21 of ? biz days used
Created: Jun 30, 2025 Completed: Jul 30, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 30 → Jun 30 Created ▶ Running 0 0
Jun 30 → Jul 30 On Hold ▶ Running 21 21
Jul 30 → Jul 30 Assigned ▶ Running 0 21
Dispatch 0.0d
Holding 21.9d (excluded)
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
21.9 days
Billing
0.5 days
Created: Jun 30, 2025 Due: Jul 12, 2025 Completed: Jul 30, 2025 (17 days late)
📅
21.9 days Total Age
⏱️
21.9d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00506527
Oak Street Health - 48 Hour - 54643: New Work Order Assigned
Closed
Work Order #54643 Work Order Description: Retinavue device is not capturing left eye
Priority
Standard
Origin
Email
Reason
New Case
Contact
kim kincade
Owner
Virtual Tech
Created
Jun 30, 2025
Work Orders from this Case (3)
WO-01285385 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jun 30, 2025 • Closed: Jul 30, 2025
WO-01296217 Invoiced
SWAPOUT • Samuel A Klein
Created: Aug 6, 2025 • Closed: Feb 25, 2026
WO-01353819 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Feb 25, 2026 • Closed: Mar 3, 2026
Completed with minor delays
Invoiced • 410 days old
🚨
Primary Delay 21.9 days stuck in "On Hold"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
21.9d
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
6-30 RetinaVue Troubleshooting steps sent to POC. 7/11 follow up email sent - no response closed Fexa - closing WO
🔍 Technician Findings
- no response closed Fexa - closing WO
⚠️ Problem Description
Work Order #54643 Work Order Description: Retinavue device is not capturing left eye https://www.ebiotrack.com/workorder.php?wo=66461

Timeline

📞
Case Linked Jun 30, 11:58 AM
Case Number: 00506527
Subject: Oak Street Health - 48 Hour - 54643: New Work Order Assigned
Status: Closed
📋
▶
2 Work Order Created Jun 30, 12:34 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 22.0 business days
⏱️
▶
3 Labor Added Jul 30, 10:25 AM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 29d 21h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Jul 31, 1:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
📨
▶
2 Status: Invoice Pending Jul 31, 5:51 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 132.8 business days
🧾
Invoice Created Feb 12, 1:47 PM
Invoice Number: SM-236508

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00506527
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jun 30, 12:34 PM
Invoice #
SM-236508

Work Details (1)

Name Type Status Qty Amount Date
WL-02883980 Labor Open 0.033333333333333 $30.64 Jul 30, 10:25 AM

Details