8/13/2025 Sramen - updated due date and removed delay code. Also found that I did not have swap out WO's filtered off the ASC reports when no tech is assigned. Altered my reports so these do not get assigned to field techs again. Sent chatter to WArgueta to make her aware.
8/13/2025 CRamen spoke with Shanisha Grey and scheduled for Monday 8/18/2025 between 8-10am. Call logged on WO-01285392
🔧Work Performed
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
🔍Technician Findings
Unit arrived into Depot. Unit is missing:
1 x Carrying Case
1 x Charger
All other accessories are accounted for. Preparing unit for Repair/PM to place back onto Hotswap shelf.
Unit will need a replacement:
1 x 728135
1 x 728132
1 x 728136
⚠️Problem Description
Retinavue device is not capturing left eye
Welch Allyn RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13145780
S/N: 700233210063 https://www.ebiotrack.com/workorder.php?wo=71950
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Jun 30, 11:58 AM
Case Number:00506527
Subject:Oak Street Health - 48 Hour - 54643: New Work Order Assigned
Status:Closed
🚨163.0 business days
📋
Work Order Created Feb 25, 1:35 PM
Work Order:WO-01353819
Type:Virtual Tech - Depot
Priority:PC
⚠️5.0 business days
👷
▶
3
Technician Assigned Mar 3, 9:00 AM
Technician Assigned → 4x Parts Added → 3x Parts Added
🔩
4x Parts Added
Type:Parts
Status:Open
Qty:1
🔩
3x Parts Added
Type:Parts, Labor
Status:Open
Qty:1
✔️
Status: Completed by Ryan SchwochowMar 3, 9:45 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:5d 20h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonMar 4, 12:58 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 3h
🚨21.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:28d 3h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 20.8 business days (threshold: 1.0 business days)