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Detailed work order timeline, KPIs, and analysis

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WO-01286638 ↗ ServiceMax

AUBURN SENIOR SERVICES • Depot - Syracuse • PSM

📍 AUBURN SENIOR SERVICES — 3 ST ANTHONY STREET, AUBURN NY, 13021

Jul 7, 2025 → May 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (205 biz days late)
Active: 224 biz days
🕐 Clock stopped: Canceled (May 29, 2026)
▶ Clock Running
Status: Created
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
224d
▶ Clock Running
Status: Assigned
Jul 7 → May 29, 2026
224 business days (counted)
Running total: 224 of ? biz days used
Created: Jul 7, 2025 Canceled: May 29, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 7 → Jul 7 Created ▶ Running 0 0
Jul 7 → May 29 Assigned ▶ Running 224 224
Dispatch 0.0d
Coordinators 224.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
224.5 days
Over SLA
Created: Jul 7, 2025 Due: Aug 7, 2025 Completed: May 29, 2026 (294 days late)
📅
224.5 days Total Age
⏱️
224.5d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
224.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00508309
eBiotrack - New Work Order Created
Closed
Syracuse Depot WO - Number 1295365 loud noise https://www.ebiotrack.com/omnicor/workorder.php?wo=6811
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Storrs
Owner
Sherry Reich
Created
Jul 7, 2025
Work Orders from this Case (2)
WO-01286638 (current) Canceled
Depot - Syracuse • Ryan Schwochow
Created: Jul 7, 2025
WO-01305232 Invoiced
Depot - Syracuse • Billy Peters
Created: Sep 18, 2025 • Closed: Nov 6, 2025
Behind Schedule - Needs Attention
Canceled • 404 days old
🚨
Primary Delay 224.5 days stuck in "Assigned"
⏱️
Total Delay 224.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
224.5d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


7/30-RS: in syr-depot; pending Evaluation

⚠️ Problem Description
Syracuse Depot WO - Number 1295365 loud noise Invacare - IRC10LX02 (A) Asset ID#: 12995365 S/N: 09EF00951 https://www.ebiotrack.com/omnicor/workorder.php?wo=6811

Timeline

📞
▶
2 Case Linked Jul 7, 4:01 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01286638
Type: Depot - Syracuse
Priority: PSM
👷
▶
2 Technician Assigned Jul 7, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sherry Reich
From: Entered
To: Assigned
Duration in Previous: 3m
🚨 112.0 business days
👷
Technician Assigned by Ryan Schwochow Dec 16, 4:18 PM
Technician: Ryan Schwochow
🚨 114.0 business days
🚫
Status: Canceled by Ryan Schwochow May 29, 3:07 PM
From: Assigned
To: Canceled
Duration in Previous: 325d 22h

Bottlenecks

Assigned
Duration: 224.5 business days (threshold: 4.0 business hours)
Exceeded by 224.0 business days

🔗 Related Artifacts

📞
Case 00508309
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jul 7, 4:06 PM
Invoice #
N/A

Details