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WO-01305232 ↗ ServiceMax

AUBURN SENIOR SERVICES • Depot - Syracuse • PSM

📍 AUBURN SENIOR SERVICES — 3 ST ANTHONY STREET, AUBURN NY, 13021

Sep 18, 2025 → Nov 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (4 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Incomplete
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: L2 Screening
Sep 22 → Sep 24, 2025
2 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 18, 2025 Completed: Sep 24, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0
Sep 18 → Sep 22 Incomplete ▶ Running 2 2
Sep 22 → Sep 24 L2 Screening ▶ Running 2 4
Dispatch 3.0d
Coordinators 0.0d
Field Work 30.7d
Incomplete 2.5d (excluded)
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
0.0 days
Field Work
30.7 days
Over SLA
Incomplete (excluded from total)
2.5 days
Created: Sep 18, 2025 Due: Sep 29, 2025 Completed: Nov 6, 2025 (37 days late)
📅
34.5 days Total Age
⏱️
30.7d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
33.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00508309
eBiotrack - New Work Order Created
Closed
Syracuse Depot WO - Number 1295365 loud noise https://www.ebiotrack.com/omnicor/workorder.php?wo=6811
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Storrs
Owner
Sherry Reich
Created
Jul 7, 2025
Work Orders from this Case (2)
WO-01286638 Canceled
Depot - Syracuse • Ryan Schwochow
Created: Jul 7, 2025
WO-01305232 (current) Invoiced
Depot - Syracuse • Billy Peters
Created: Sep 18, 2025 • Closed: Nov 6, 2025
Completed with significant delays
Invoiced • 331 days old
🚨
Primary Delay 30.7 days stuck in "Completed"
⏱️
Total Delay 33.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.0d / 0.5d SLA
Incomplete
2.5d
L2 Screening
3.0d / 1.0d SLA
Completed
30.7d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/24-RS: Approved/completed - pending delivery back to site

9/22/25 lcoonrod

new quote from case 00528618, Quote Q-00030153

sending to L2


9/18-RS: Submitting for quote under new case - incomplete


7/30-RS: in syr-depot; pending Evaluation

🔧 Work Performed
44448 hrs 98%@ 5Lpm Repair and PM Services
🔍 Technician Findings
Needs Compressor rebuilt and new filters 2x-CPR1168a 1x hr labor 1x - FIL20 1x- FIL2036
⚠️ Problem Description
new quote from case 00528618 Quote Q-00030153 Syracuse Depot WO - Invacare - IRC5LX Asset ID#: 13082968 S/N: 03D946738 https://www.ebiotrack.com/omnicor/omnicor//workorder.php?wo=6957

Timeline

📞
Case Linked Jul 7, 4:01 PM
Case Number: 00508309
Subject: eBiotrack - New Work Order Created
Status: Closed
🚨 53.0 business days
📋
2 Work Order Created Sep 18, 3:42 PM
Work Order Created → Status: Incomplete
⚠️
Status: Incomplete by Ryan Schwochow
From: Assigned
To: Incomplete
Duration in Previous: 3m
3.0 business days
🔍
Status: L2 Screening by Leona Coonrod Sep 22, 11:46 AM
From: Incomplete
To: L2 Screening
Duration in Previous: 3d 20h
3.0 business days
🔩
2 4x Parts Added Sep 24, 2:16 PM
4x Parts Added → Status: Completed
✔️
Status: Completed by Ryan Schwochow
From: L2 Screening
To: Completed
Duration in Previous: 2d 2h
🚨 31.0 business days
🏁
Status: Closed by Ryan Schwochow Nov 6, 4:22 PM
From: Completed
To: Closed
Duration in Previous: 43d 3h
3.0 business days
📄
2 Status: Ready to Bill Nov 11, 11:46 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 61.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-246186

Bottlenecks

L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 30.7 business days (threshold: 1.0 business days)
Exceeded by 29.7 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00508309
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Billy Peters
Scheduled
N/A
Created
Sep 18, 3:42 PM
Invoice #
SM-246186

Work Details (4)

Name Type Status Qty Amount Date
WL-02947592 Parts Open 1 $17.00 Sep 24, 2:16 PM
WL-02947593 Parts Open 1 $2.50 Sep 24, 2:16 PM
WL-02947594 Parts Open 2 $20.26 Sep 24, 2:16 PM
WL-02947595 Labor Open 1 $149.00 Sep 24, 2:16 PM

Details