Total Delay100.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
L2 Screening
2.7d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
93.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
**Will this need travel added?** Service completed - pending delivery back to site
🔧Work Performed
Replaced filters and completed repair
service completed
🔍Technician Findings
needs filters pm and repair
⚠️Problem Description
Q-00029099
Can we please schedule service on the following equipment? Machines are located in the purchasing office for p/u.
Asset Tags:
13065473 - Invacare - IRC5LX (A)
Eval - Clean - Repair - PM
1x hr labor
1x FIL1010 1/4" bacteria filter
2x- FIL2034 foam cabinet filter
1x- FIL1520 intake filter
https://www.ebiotrack.com/omnicor/workorder.php?wo=6842
Jul 30, 2025 9:25am
@William Peters
Approved and ready to be repaired
Timeline
📞
Case Linked Jul 16, 2:24 PM
Case Number:00511095
Subject:L2 review - OMNI
Status:Closed
⏳4.0 business days
📋
▶
3
Work Order Created Jul 21, 2:04 PM
Work Order Created → Status: Ready for Scheduling → Status: L2 Screening
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🔍
Status: L2 Screening by Shelby Robinson
From:Ready for Scheduling
To:L2 Screening
Duration in Previous:3m
⏳3.0 business days
👷
▶
2
Technician Assigned Jul 23, 8:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From:L2 Screening
To:Assigned
Duration in Previous:1d 18h
⚠️6.0 business days
🔩
▶
2
4x Parts Added Jul 30, 9:24 AM
4x Parts Added → Status: Completed
✔️
Status: Completed by Ryan Schwochow
From:Assigned
To:Completed
Duration in Previous:7d 1h
⏳2.0 business days
🏁
Status: Closed by Ryan SchwochowJul 31, 10:55 AM
From:Completed
To:Closed
Duration in Previous:1d 1h
⏳2.0 business days
💵
Status: Billing Review by Diane PattonAug 2, 1:03 PM
From:Closed
To:Billing Review
Duration in Previous:2d 2h
🚨93.0 business days
📄
▶
3
Status: Ready to Bill Dec 10, 4:53 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🚨46.9 business days
🧾
Invoice Created Feb 12, 1:47 PM
Invoice Number:SM-248720
Bottlenecks
L2 Screening
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 93.0 business days (threshold: 2.0 business days)