Notes: Noticeable physical damage on device Follow-up required. LARGE CRACK ON FRONT CONTROL PANEL - SEND TO DEPOT FOR REPAIR
Mindray - Passport 8
Model Type: Vital Signs Monitor
Asset ID: 6229858
Serial #: e8-12000966
Total Delay199.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
2.0d / 3.0d SLA
Reschedule
200.0d / 2.0d SLA
On Hold
26.9d
Tech On Site
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Unit was received into Depot.
Hot Swap sent to Site;
GE - B40
SN: SKZ20270074WA
ASSET: 12981160
Outbound 1Z01E3E70396219944
Delivered - 7/25/2025
Return - 1Z01E3E79097569553
Shipping/Receiving Notes
Return label inside box
Insurance 3k
For return of:
Mindray - Passport 8
Model Type: Vital Signs Monitor
Asset ID: 6229858
Serial #: e8-12000966
🔍Technician Findings
Unit arrived into Depot with NO Accessories. Preparing to repair/PM unit.
⚠️Problem Description
Notes: Noticeable physical damage on device Follow-up required. LARGE CRACK ON FRONT CONTROL PANEL - SEND TO DEPOT FOR REPAIR
Mindray - Passport 8
Model Type: Vital Signs Monitor
Asset ID: 6229858
Serial #: e8-12000966
https://www.ebiotrack.com/workorder.php?wo=67886
📧
Email: Depot Service - Completed - WO-01293223 -
Completed Jun 23, 2026
To:
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: Depot Service - Completed - WO-01293223 -
Body:
Dear Customer,
We hope this message finds you well. We have completed the service and will be shipping the equipment back to your facility at the address provided below:
ATTN: Practice Manager - ATL
Location: GA-Sandy Springs
Address: 1150 Hammond Drive, Suite 500 Atlanta, GA 30328
Work Order Type: Virtual Tech – Swap Out
Work
Jun 17, 2026 3:16pm
@Samuel Klein Can you find this one? i think its in the shop on the floor by the table. they keeo reaching out about it
Timeline
📞
Case Linked Jul 18, 4:43 PM
Case Number:00511883
Subject:L2 review
Status:Closed
⏳2.9 business days
📋
▶
3
Work Order Created Jul 22, 12:19 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00078707
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:Entered
To:Awaiting Parts
Duration in Previous:1m
🔩
▶
4
2x Parts Added Jul 23, 10:30 AM
2x Parts Added → Status: Reschedule → Parts Requested → Expenses Added
🔄
Status: Reschedule by Emily Wilson
From:Awaiting Parts
To:Reschedule
Duration in Previous:22h 9m
📦
Parts Requested
Order:00078769
Status:Closed
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
🚨200.0 business days
⏸️
Status: On Hold by Ryan SchwochowMay 11, 1:11 PM
From:Reschedule
To:On Hold
Duration in Previous:292d 2h
🚨27.0 business days
👷
▶
2
Technician Assigned Jun 17, 4:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold, Assigned
To:Assigned, Tech On Site
Duration in Previous:37d 3h, 0m
⏱️
▶
2
Labor Added Jun 17, 4:50 PM
Labor Added → Status: Completed
✔️
Status: Completed by Samuel Klein
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:11m, 0m
⏳2.9 business days
📄
▶
3
Status: Ready to Bill Jun 22, 9:35 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-265277
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Reschedule
Duration: 200.0 business days (threshold: 2.0 business days)
Exceeded by 198.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)