Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01293223 ↗ ServiceMax

Sono Bello • SWAPOUT • PSM

📍 GA-Sandy Springs — 1150 Hammond Drive, Suite 500, Atlanta GA, 30328

Jul 22, 2025 → Present

⛔ Blocked
PSM Last business day of July 2025
Target: Jul 31, 2025
⚠ 288d overdue
Dispatch 0.0d
Material Management 2.0d
Coordinators 209.0d
⚠ Overdue
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
209.0 days
Over SLA
Created: Jul 22, 2025 Due: Sep 30, 2025 (227 days overdue)
📅
213.5 days Total Age
⏱️
209.0d in Reschedule Longest Stage
🔄
3 transitions Status Changes
⚠️
207.0d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00511883
L2 review
Closed
Notes: Noticeable physical damage on device Follow-up required. LARGE CRACK ON FRONT CONTROL PANEL - SEND TO DEPOT FOR REPAIR Mindray - Passport 8 Model Type: Vital Signs Monitor Asset ID: 6229858 Serial #: e8-12000966
Priority
Standard
Origin
Email
Reason
New Case
Contact
Practice Manager - ATL
Owner
Depot Support
Created
Jul 18, 2025
Work Orders from this Case (1)
WO-01293223 (current) On Hold
SWAPOUT
Created: Jul 22, 2025
Blocked - Action Required
On Hold • 296 days old
🚨
Primary Delay 209.0 days stuck in "Reschedule"
⏱️
Total Delay 207.0 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
2.0d / 3.0d SLA
Reschedule
209.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Hot Swap sent to Site; GE - B40 SN: SKZ20270074WA ASSET: 12981160 Outbound 1Z01E3E70396219944 Delivered - 7/25/2025 Return - 1Z01E3E79097569553 Shipping/Receiving Notes Return label inside box Insurance 3k For return of: Mindray - Passport 8 Model Type: Vital Signs Monitor Asset ID: 6229858 Serial #: e8-12000966
⚠️ Problem Description
Notes: Noticeable physical damage on device Follow-up required. LARGE CRACK ON FRONT CONTROL PANEL - SEND TO DEPOT FOR REPAIR Mindray - Passport 8 Model Type: Vital Signs Monitor Asset ID: 6229858 Serial #: e8-12000966 https://www.ebiotrack.com/workorder.php?wo=67886

Timeline

📞
Case Linked Jul 18, 4:43 PM
Case Number: 00511883
Subject: L2 review
Status: Closed
⏳ 2.9 business days
📋
▶
3 Work Order Created Jul 22, 12:19 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00078707
Status: Shipped
📦
Status: Awaiting Parts by Ryan Schwochow
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
4 2x Parts Added Jul 23, 10:30 AM
2x Parts Added → Status: Reschedule → Parts Requested → Expenses Added
🔄
Status: Reschedule by Emily Wilson
From: Awaiting Parts
To: Reschedule
Duration in Previous: 22h 9m
📦
Parts Requested
Order: 00078769
Status: Open
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚨 209.0 business days
⏸️
Status: On Hold by Ryan Schwochow May 11, 1:11 PM
From: Reschedule
To: On Hold
Duration in Previous: 292d 2h

Bottlenecks

Reschedule
Duration: 209.0 business days (threshold: 2.0 business days)
Exceeded by 207.0 business days

🔗 Related Artifacts

📞
Case 00511883
Closed
📦
Parts Order 00078707
Shipped
📦
Parts Order 00078769
Open

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
SWAPOUT
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jul 22, 12:19 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-02875458 Parts Open 1 $0.00 Jul 23, 10:30 AM
WL-02875459 Parts Open 1 $0.00 Jul 23, 10:30 AM
WL-02875464 Expenses Open 1 $28.00 Jul 23, 10:32 AM

Details