Notes: Noticeable physical damage on device Follow-up required. LARGE CRACK ON FRONT CONTROL PANEL - SEND TO DEPOT FOR REPAIR
Mindray - Passport 8
Model Type: Vital Signs Monitor
Asset ID: 6229858
Serial #: e8-12000966
06/18/2026 Emartin quote Q-00034813 added from case 00606171
🔧Work Performed
Replaced the touchscreen on the unit. Reconnected wires and reassembled unit. Afterwards, placed battery back into unit and connected power cord and let the unit charge for a bit. Afterwards, powered on unit and waited for unit to power up. Unplugged unit to test battery charge hold and battery passed. Tested EKG, NiBP, SpO2, and Temp and all tests passed.
*Test results/PM Checklist in Files.*
🔍Technician Findings
Unit arrived in Depot with power cable. Was able to duplicate issue and found that the front bezel shows damages and recommend replacing a front bezel to fix issue. Unit will need to requoted with new part:
1 x 115-051593-00 (Front Housing Subassembly) - Contact Mindray
2 x Labor
3 x Shipping.
⚠️Problem Description
Notes: Noticeable physical damage on device Follow-up required. LARGE CRACK ON FRONT CONTROL PANEL - SEND TO DEPOT FOR REPAIR
Mindray - Passport 8
Model Type: Vital Signs Monitor
Asset ID: 13353321
Serial #: e8-12000966 https://www.ebiotrack.com/workorder.php?wo=74539
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 28, 2026
To: atlc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01387549Location: GA-Sandy SpringsAddress: 1150 Hammond Drive, Suite 500 Atlanta, GA 30328Device: Problem Description: Notes: Noticeable physical damage on device Follow-up required. LARGE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 21, 2026
To: atlc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01387549Location: GA-Sandy SpringsAddress: 1150 Hammond Drive, Suite 500 Atlanta, GA 30328Device: Problem Description: Notes: Noticeable physical damage on device Follow-up required. LARGE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 14, 2026
To: atlc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01387549Location: GA-Sandy SpringsAddress: 1150 Hammond Drive, Suite 500 Atlanta, GA 30328Device: Problem Description: Notes: Noticeable physical damage on device Follow-up required. LARGE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 7, 2026
To: atlc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01387549Location: GA-Sandy SpringsAddress: 1150 Hammond Drive, Suite 500 Atlanta, GA 30328Device: Problem Description: Notes: Noticeable physical damage on device Follow-up required. LARGE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jun 30, 2026
To: atlc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01387549Location: GA-Sandy SpringsAddress: 1150 Hammond Drive, Suite 500 Atlanta, GA 30328Device: Problem Description: Notes: Noticeable physical damage on device Follow-up required. LARGE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jun 23, 2026
To: atlc01@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01387549Location: GA-Sandy SpringsAddress: 1150 Hammond Drive, Suite 500 Atlanta, GA 30328Device: Problem Description: Notes: Noticeable physical damage on device Follow-up required. LARGE
PDF
SKM_284e26073015410
Jul 30, 2026
Timeline
📞
Case Linked Jul 18, 4:43 PM
Case Number:00511883
Subject:L2 review
Status:Closed
🚨228.9 business days
📋
▶
2
Work Order Created Jun 17, 4:46 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:Tech On Site
To:Assigned
Duration in Previous:0m
🔧
▶
2
Status: Tech On Site Jun 18, 8:54 AM
Status: Tech On Site → Status: Incomplete
⚠️
Status: Incomplete by Samuel Klein
From:Tech On Site
To:Incomplete
Duration in Previous:2m
🔍
Status: L2 Screening by Erin MartinJun 18, 11:20 AM
From:Incomplete
To:L2 Screening
Duration in Previous:2h 23m
⏳2.0 business days
📦
▶
2
Parts Requested Jun 22, 3:29 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4d 4h
🚨27.0 business days
📅
▶
2
Status: Ready for Scheduling Jul 29, 2:57 PM
Status: Ready for Scheduling → 2x Parts Added
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔧
Status: Tech On Site by Ryan SchwochowJul 30, 8:43 AM
From:Ready for Scheduling
To:Tech On Site
Duration in Previous:17h 45m
⏱️
2x Labor Added Jul 30, 3:36 PM
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Samuel KleinJul 30, 4:01 PM
From:Tech On Site
To:Completed
Duration in Previous:7h 18m
🏁
Status: Closed by Samuel KleinJul 31, 8:58 AM
From:Completed
To:Closed
Duration in Previous:16h 56m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Aug 4, 9:57 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-269270
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 26.6 business days (threshold: 3.0 business days)
Exceeded by 23.6 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)