Q-00029240
Per Nick at Mopec - Parts have been sent and delivered but we need to set service up after they get the units moved off the walls.
ASC Please reach out to Nick with a service date so the Location can coordinate the move of the units for same day as service schedule
Victoria Ingham
vingham@metrohealth.org
216-778-5083
Type of Service Requested: Replace formalin floats and leak detection
Requested Date / Time for Service: As soon as parts arrive
Number of Units to be Serviced: 2
Make / Model: MB1060R
Serial #: N/a
*Parts required for service
*OEM shipping parts
*5 parts shipping
*ETA for arrival is Monday, 8/4/2025
*Parts Shipped: formalin floats, connectors, and harness
*Specialized Tool Requirement: voltage meter
Primary Delay215.3 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay1.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Reschedule
3.1d / 2.0d SLA
Awaiting Parts - Customer
215.3d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/8/2026 CRamen left a vm for Nick to return call with a status on WO's. Call logged on WO-01296736
8/15/2025 CRamen re-scheduling and Placing into Awaiting parts Customer. Mopec WO-01296738, WO-01296736
parts ordered with Nick for both units.
8/14/2025 CRamen spoke with Vicky 216-778-5083 and she wants Dustin to come back out. Unit is apart and needs to be resolved. Not waiting on parts , just needs serviced. Nick hasnt responded to Vicky and shes frustrated. Dustin is to call Vicky upon arrival 216-778-5083. Scheduled for Friday 8/15/2025 between 9-11am.
8/12/2025 CRamen Per Dustin in Teams chat : Hey chuck I know it’s late. I was stuck at my last job for a while. It’s gonna have to be rescheduled. I guess the unit was supposed to be cleared out and moved away from the wall, but it wasn’t and full of clutter. I tried to work on it and got some work done, but it was just too difficult. I will come back another time.
8/12/25 DAntolin - Waste level and leak sensors replaced. Unit was very difficult to work around. Limited space. Unit was still attached to the wall and customer products were still attached/laying on the unit.
8/8/2025 CRamen scheduled with Nick via logged email for Tuesday 8/12/2025 between 11am and 1pm
8/8/2025 CRamen spoke with Nick and told him that Dustin will already be in Cleveland Tuesday 8/12/2025 and can be there between 10-12. Nick to get with customer to confirm. Call logged on WO-01296736. Assigned to Dustin
🔧Work Performed
8/15: Peg board removed, upper leak sensor that was shipped did not have the same terminal connector. upper leak sensor spliced with existing wire. Screen still showing leak error.
Entered system setup and disabled fume sensor, unit is hooked up directly to hospital ventilation. Additional parts ordered: leak sensor with 4 pin molex connector.
Powered off unit.
Removed side panels.
Bottom waste leak sensor replaced, waste level sensor replaced.
🔍Technician Findings
MODEL: MB1048R
SERIAL: MB1048R-0147441-001
Fume and leak sensor error.
⚠️Problem Description
Q-00029240
Per Nick at Mopec - Parts have been sent and delivered but we need to set service up after they get the units moved off the walls.
ASC Please reach out to Nick with a service date so the Location can coordinate the move of the units for same day as service schedule
Victoria Ingham
vingham@metrohealth.org
216-778-5083
Type of Service Requested: Replace formalin floats and leak detection
Requested Date / Time for Service: As soon as parts arrive
Number of Units to be Serviced: 2
Make / Model: MB1060R
Serial #: N/a
*Parts required for service
*OEM shipping parts
*5 parts shipping
*ETA for arrival is Monday, 8/4/2025
*Parts Shipped: formalin floats, connectors, and harness
*Specialized Tool Requirement: voltage meter
📋
Outbound to +12482840887
Completed Jan 8, 2026
1/8/2026 CRamen left a vm for Nick to return call with a status on WO's. Call logged on WO-01296736
Aug 12, 2025 7:20pm
@Lawrence Yoder @David Carvalho from Dustin Hey chuck I know it’s late. I was stuck at my last job for a while. It’s gonna have to be rescheduled. I guess the unit was supposed to be cleared out and moved away from the wall, but it wasn’t and full of clutter. I tried to work on it and got some work done, but it was just too difficult. I will come back another time. Placed in Re-schedule and next open date is next week Wednesday.
PDF
P070738 PO
Aug 8, 2025
PDF
P070738 PO
Aug 8, 2025
PDF
MetroHealth 2 Request for Estimate or Service
Aug 8, 2025
Timeline
📞
Case Linked Jul 29, 2:50 PM
Case Number:00514595
Subject:Need Quote - Mopec
Status:Closed
⚠️9.0 business days
📋
▶
3
Work Order Created Aug 8, 11:23 AM
Work Order Created → Expenses Added → Status: Ready for Scheduling
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Status: Assigned Aug 8, 12:18 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Dustin Antolin
🗓️
▶
2
Status: Scheduled Aug 8, 2:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-08-12T15:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Dustin AntolinAug 12, 1:11 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 22h
⏱️
5x Labor Added Aug 12, 7:07 PM
Type:Labor, Travel
Status:Open
Qty:1.25, 3, 15, 50
🚗
▶
2
Status: Tech Off Site Aug 12, 7:16 PM
Status: Tech Off Site → Status: Reschedule
🔄
Status: Reschedule by Charles Ramen
From:Tech Off Site
To:Reschedule
Duration in Previous:1m
⏳3.6 business days
🗓️
▶
2
Status: Scheduled Aug 15, 10:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-08-15T14:00:00.000+0000
🔧
Status: Tech On Site by Dustin AntolinAug 15, 11:51 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1h 9m
🔄
Status: Reschedule by Charles RamenAug 15, 5:27 PM
From:Tech On Site, Reschedule
To:Reschedule, Awaiting Parts - Customer
Duration in Previous:5h 35m, 0m
⏱️
3x Labor Added Aug 15, 11:30 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 3, 20
🚨215.1 business days
⏸️
Status: On Hold by Rhonnie ReevesJun 29, 9:50 AM
From:Awaiting Parts - Customer
To:On Hold
Duration in Previous:317d 16h
Bottlenecks
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours
Reschedule
Duration: 3.1 business days (threshold: 2.0 business days)