Q-00029240
Per Nick at Mopec - Parts have been sent and delivered but we need to set service up after they get the units moved off the walls.
ASC Please reach out to Nick with a service date so the Location can coordinate the move of the units for same day as service schedule
Victoria Ingham
vingham@metrohealth.org
216-778-5083
Type of Service Requested: Replace formalin floats and leak detection
Requested Date / Time for Service: As soon as parts arrive
Number of Units to be Serviced: 2
Make / Model: MB1060R
Serial #: N/a
*Parts required for service
*OEM shipping parts
*5 parts shipping
*ETA for arrival is Monday, 8/4/2025
*Parts Shipped: formalin floats, connectors, and harness
*Specialized Tool Requirement: voltage meter
Primary Delay215.3 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay4.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Awaiting Parts - Customer
215.3d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/8/2026 CRamen left a vm for Nick to return call with a status on WO's. Call logged on WO-01296736
8/15/2025 CRamen re-scheduling and Placing into Awaiting parts Customer.
8/14/2025 CRamen spoke with Vicky 216-778-5083 and she wants Dustin to come back out. Unit is apart and needs to be resolved. Not waiting on parts , just needs serviced. Nick hasnt responded to Vicky and shes frustrated. Dustin is to call Vicky upon arrival 216-778-5083. Scheduled for Friday 8/15/2025 between 9-11am.
8/8/2025 CRamen spoke with Nick and told him that Dustin will already be in Cleveland Tuesday 8/12/2025 and can be there between 10-12. Nick to get with customer to confirm. Call logged on WO-01296736. Assigned to Dustin
🔧Work Performed
Awaiting parts: sink drain hose
🔍Technician Findings
Model MB1048L
SERIAL MB1048L-0147441-001
Drain hose clogged
⚠️Problem Description
Q-00029240
Per Nick at Mopec - Parts have been sent and delivered but we need to set service up after they get the units moved off the walls.
ASC Please reach out to Nick with a service date so the Location can coordinate the move of the units for same day as service schedule
Victoria Ingham
vingham@metrohealth.org
216-778-5083
Type of Service Requested: Replace formalin floats and leak detection
Requested Date / Time for Service: As soon as parts arrive
Number of Units to be Serviced: 2
Make / Model: MB1060R
Serial #: N/a
*Parts required for service
*OEM shipping parts
*5 parts shipping
*ETA for arrival is Monday, 8/4/2025
*Parts Shipped: formalin floats, connectors, and harness
*Specialized Tool Requirement: voltage meter
📋
Outbound to +12167785083
Completed Aug 14, 2025
8/14/2025 CRamen spoke with Vicky 216-778-5083 and she wants Dustin to come back out. Unit is apart and needs to be resolved. Not waiting on parts , just needs serviced. Nick hasnt responded to Vicky and shes frustrated. Dustin is to call Vicky upon arrival 216-778-5083. Scheduled for Friday 8/15/2025 between 9-11am.
Timeline
📞
Case Linked Jul 29, 2:50 PM
Case Number:00514595
Subject:Need Quote - Mopec
Status:Closed
⚠️9.0 business days
📋
▶
2
Work Order Created Aug 8, 11:25 AM
Work Order Created → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
👷
▶
2
Technician Assigned Aug 8, 12:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Entered
To:Assigned
Duration in Previous:56m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Aug 14, 1:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-08-15T14:00:00.000+0000
🔧
Status: Tech On Site by Dustin AntolinAug 15, 10:22 AM
From:Scheduled
To:Tech On Site
Duration in Previous:21h 14m
🔄
Status: Reschedule by Charles RamenAug 15, 5:26 PM
From:Tech On Site, Reschedule
To:Reschedule, Awaiting Parts - Customer
Duration in Previous:7h 4m, 0m
⏱️
Labor Added Aug 15, 11:32 PM
Type:Labor
Status:Open
Qty:0.25
🚨215.1 business days
⏸️
Status: On Hold by Rhonnie ReevesJun 29, 9:50 AM
From:Awaiting Parts - Customer
To:On Hold
Duration in Previous:317d 16h
Bottlenecks
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)