Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (163 biz days early)
🕐 Clock stopped: Canceled (May 5, 2026)
▶ Clock Running
Status: Created
Aug 14 → Aug 21, 2025
5 business days (counted)
Running total: 5 of ? biz days used
28d
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Oct 1, 2025
28 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 6, 2025
3 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 36 of ? biz days used
142d
▶ Clock Running
Status: On Hold
Oct 6 → May 4, 2026
142 business days (counted)
Running total: 178 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 4 → May 5, 2026
1 business day (counted)
Running total: 179 of ? biz days used
Created: Aug 14, 2025
Canceled: May 5, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Aug 14 → Aug 21 |
Created |
▶ Running
|
5 |
5 |
| Aug 21 → Oct 1 |
Ready for Scheduling |
▶ Running
|
28 |
33 |
| Oct 1 → Oct 6 |
Scheduled |
▶ Running
|
3 |
36 |
| Oct 6 → Oct 6 |
Entered |
▶ Running
|
0 |
36 |
| Oct 6 → May 4 |
On Hold |
▶ Running
|
142 |
178 |
| May 4 → May 5 |
Ready for Scheduling |
▶ Running
|
1 |
179 |
Holding
143.0d (excluded)
✓ SLA Met
Dispatch
5.8 days
Over SLA
Holding (excluded from total)
143.0 days
Coordinators
34.3 days
Over SLA
Created: Aug 14, 2025
Due: Dec 31, 2026
Completed: May 5, 2026 (240 days early)
⏱️
143.0d in On Hold
Longest Stage
🔄
5 transitions
Status Changes
⚠️
35.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00519045
URGENT Philips WO Request
Closed
🚨
Primary Delay
143.0 days stuck in "On Hold"
⏱️
Total Delay
35.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
30.3d
/ 1.0d SLA
Scheduled
4.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
05/05/2026 RArnold -PWO canceled. Canceling EWO
05/04/2026 MHamersley - per research of PWO, this device H290500081C5D, "Customer will not repair the device and it has been taken out of service"
12/15/2025 MHamersley - Per notes: Multiple cases for this location. FSE requesting WOs on demand. FSE will request once device is located.
10/06/2025 Cever only 1 IP on the case will be on demand
⚠️
Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄
Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞
Call Description
FCO86600081
📧
CEmail_FCO_Updatesall
Completed
May 4, 2026
05/04/2026 MHamersley - per research of PWO, this device H290500081C5D, "Customer will not repair the device and it has been taken out of service"
Aug 14, 2025 1:31pm
Hi, @Rebecca Arnold. This is the FCO81 work order requested per the below. Thanks!
WO-13381669
NYS DHSES Stockpiles
2 Van Buren Blvd Bldg 10 Bay 3
Guilderland Center, NY 12085
Case #00519045 – URGENT Philips WO Request
Status: Closed | Priority: Standard
💬
Case Comment
Internal
Aug 14, 2025 1:32pm
08/14/2025 JRolston - Created EWO-01297774 accordingly.
Timeline
📞
Case Number:
00519045
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01297774
Type:
FCO
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
7d 1h
👷
📅
Scheduled For:
2025-10-06T12:15:00.000+0000, 2025-10-06T12:00:00.000+0000
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
40d 19h
🆕
From:
Scheduled, Entered
To:
Entered, On Hold
Duration in Previous:
5d 0h, 0m
📅
From:
On Hold
To:
Ready for Scheduling
Duration in Previous:
210d 2h
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
20h 15m
Bottlenecks
Entered
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Ready for Scheduling
Duration: 28.6 business days (threshold: 1.0 business days)
Exceeded by 27.6 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours