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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307217 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Oct 1, 2025 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (225 biz days early)
Active: 84 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 6, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 3 of ? biz days used
62d
▶ Clock Running
Status: On Hold
Oct 6 → Jan 8, 2026
62 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Completed
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Closed
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: 07e-Partial Project
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 70 of ? biz days used
13d
▶ Clock Running
Status: WO Correction Needed
Jan 15 → Feb 4, 2026
13 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 84 of ? biz days used
Created: Oct 1, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Oct 1 Scheduled ▶ Running 0 0
Oct 1 → Oct 1 Entered ▶ Running 0 0
Oct 1 → Oct 6 Scheduled ▶ Running 3 3
Oct 6 → Oct 6 Entered ▶ Running 0 3
Oct 6 → Jan 8 On Hold ▶ Running 62 65
Jan 8 → Jan 8 Assigned ▶ Running 0 65
Jan 8 → Jan 9 Scheduled ▶ Running 1 66
Jan 9 → Jan 9 Completed ▶ Running 0 66
Jan 9 → Jan 14 Closed ▶ Running 3 69
Jan 14 → Jan 15 07e-Partial Project ▶ Running 1 70
Jan 15 → Feb 4 WO Correction Needed ▶ Running 13 83
Feb 4 → Feb 5 Incomplete ▶ Running 1 84
Dispatch 0.0d
Holding 62.8d (excluded)
Coordinators 6.0d
Incomplete 1.5d (excluded)
Billing 13.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
62.8 days
Coordinators
6.0 days
Over SLA
Incomplete (excluded from total)
1.5 days
Billing
13.3 days
Created: Oct 1, 2025 Due: Dec 31, 2026 Completed: Feb 5, 2026 (329 days early)
📅
85.0 days Total Age
⏱️
62.8d in On Hold Longest Stage
🔄
12 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519045
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 14, 2025
Work Orders from this Case (2)
WO-01297774 Canceled
FCO
Created: Aug 14, 2025
WO-01307217 (current) Invoiced
FCO • Rodney Charles
Created: Oct 1, 2025 • Closed: Feb 5, 2026
Completed with minor delays
Invoiced • 316 days old
🚨
Primary Delay 62.8 days stuck in "On Hold"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
On Hold
62.8d
Assigned
0.0d / 0.5d SLA
Closed
3.6d / 1.0d SLA
07e-Partial Project
1.8d
WO Correction Needed
13.3d
Incomplete
1.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/08/2026 Cever FSE Rodney onsite located devcie and is ready to complete dispatching for last device

10/06/2025 Cever this is a duplicate for WO-13381669 will need cancelled after 1 IP is complete

🔧 Work Performed
EV300 FCO86600081
🔍 Technician Findings
SN#H290500081C5D Device Failed Fi02 Sensor Test. Customer does not want to Repair!
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Aug 14, 1:08 PM
Case Number: 00519045
Subject: URGENT Philips WO Request
Status: Closed
🚨 34.0 business days
📋
▶
5 Work Order Created Oct 1, 11:22 AM
Work Order Created → Status: Scheduled → Technician Assigned → Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
👷
Technician Assigned by Cristina Everetts
Technician: Rodney Charles
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-07T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 4m
⏳ 4.0 business days
🆕
Status: Entered by Cristina Everetts Oct 6, 1:22 PM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 5d 1h, 0m
🚨 63.0 business days
👷
▶
4 Technician Assigned Jan 8, 11:14 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: On Hold
To: Assigned
Duration in Previous: 93d 22h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-08T13:00:00.000+0000
⏳ 2.0 business days
⏱️
4x Labor Added Jan 9, 11:49 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 259
✔️
Status: Completed by Rodney Charles Jan 9, 3:52 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 2:21 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 22h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jan 15, 4:20 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 1h
🚨 14.0 business days
⚠️
Status: Incomplete by Rodney Charles Feb 4, 2:58 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 19d 22h
✔️
Status: Completed by Rodney Charles Feb 5, 1:05 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 22h 7m, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 5, 2:36 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 30m
📄
▶
2 Status: Ready to Bill Feb 5, 4:00 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253106

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00519045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Jan 8, 8:00 AM
Created
Oct 1, 11:22 AM
Invoice #
SM-253106

Work Details (4)

Name Type Status Qty Amount Date
WL-03059438 Labor Open 1.5 $0.00 Jan 9, 11:49 AM
WL-03059439 Labor Open 5 $0.00 Jan 9, 11:49 AM
WL-03059440 Expenses Open 1 $0.00 Jan 9, 11:49 AM
WL-03059441 Travel Open 259 $0.00 Jan 9, 11:49 AM

Details