Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Central Florida Health Care Inc — 601 S Florida Ave, Ste 1,, LAKELAND FL, 33801-5237
Aug 20, 2025 → Dec 2, 2025
12/4/25 MFranks If you read the notes on page three it states that unit V2786622 was serviced on a previous work order, that's why there is no service date listed. The only unit serviced on this work order was unit V2786703 and the SR number is correct. I did add the second service date on the signature page. I hope this helps.
12/4/25 NSuarez The SRA MM 9.12.25 for Serial number V2786622 has the Wrong Service date on PG 1 and 3 also the attachment doesn't match the Customer case number please fill out the new SRA that has the correct WO number and Service request #.
12/1/25 AJinerson - Email logged on WO-01298613. Received email back from POC Jackie and Richard Dames requesting to schedule for 12/2 between 11am-1pm (per below offered dates).
(tech was on PTO 11/24-11/26 and 4+ hours away on 12/1, soonest avail. was 12/2).
POC onsite: Richard Dames
Sent email back asking for any additional arrival instructions and the parts location.
12/1/25 AJinerson - Email logged on WO-01298613 - Emailed Jackie and Richard Dames back on already existing email chain regarding this. Offering to schedule tech visit on the below dates:
Tuesday, 12/2 between 12pm-2pm
Thursday, 12/4 between 10am-12pm
Friday, 12/5 between 10am-12pm.
11/21/25 AJinerson - Email logged on WO-01298613 - Emailed Jackie and Richard Dames back on already existing email chain regarding this. Offering to schedule tech visit on the below dates:
Tuesday, 12/2
Wednesday, 12/3
Thursday, 12/4
Friday, 12/5
11/21/25 AJinerson - Site has 2 WOs. Only WO needing service per tech/tech notes is: WO-01298613 for M11 (Series) V2786703 (Parent WO).
Child WO-01298614 for M11 (Series) V2786622 has already been serviced and no further parts being sent for that.
11/21/2025 JRolston - Per UPS, ETA on wb 1ZE444251371073410 is today, 11/21. Updated work order accordingly.
11/10/25 AJinerson - Email logged on WO-01298613. Sent confirmation email to POC Jackie confirming tech visit for below WOs on 11/19 between 10AM-12PM arrival.
POC onsite: Richard Dames
Asked if any further arrival instructions or parts locations to notify tech of.
11/10/25 AJinerson - reassigning to avail. tech.
11/10/25 AJinerson - Email logged on WO-01298613. Received email back from POC Jackie requesting to schedule the Central Florida Health Care Inc WOs at 601 S Florida Ave. to be scheduled on 11/19.
11/3/25 AJinerson - Email logged on WO-01298613. Received email back from POC Jackie ready to move forward with scheduling below services. Emailed back offering below dates/needing to confirm these are the correct location's she is referring to.
Central Florida Health Care Inc - 601 S Florida Ave, Ste 1, LAKELAND, FL 33801-5237 - WO-01298613 (2 Units)
Central Florida Health Care - 130 Ridge Center Dr Davenport, FL 33837 (WO-01298595) (3 Units)
CCFHC Administrative Office - 201 Magnolia Ave SW Winter Haven, FL 33880 (WO-01298601) (4 Units)
Offering below dates to schedule:
Friday, 11/7
Monday, 11/10
Tuesday, 11/11
Thursday, 11/13
Friday, 11/14
9/30/25 AJinerson - Email logged on WO-01298605. Sent email to POC Jackie needing to schedule tech visit for this along with WO-01298614.
Stating we are showing parts were delivered for both locations and offering tech visit tomorrow, 10/1 with eta between 1130am-130pm. Asking if this date works for both sites, and which site would be best to start service at.
9/30/25 AJinerson - WO was still in awaiting parts, checked SRA and see tracking was added in SRA form and parts were delivered to site before WO was even created.
1ZE444251373920303
8/20/25 AJinerson - Email logged on WO-01298585. Sent email to POC Jacqueline regarding currently awaiting parts for all 6 locations/12 WOs listed below. Notifying her that we will follow up to schedule once we have updated parts eta.
8/20/25 AJinerson - We have 6 Midmark sites, 12 WOs in total, all having parts shipped out with no current ETA/shipping info.
All sites/WOs have same POC: Jacqueline Bouvier
Site 1 (3 WOs)
Central Florida Health Care - 130 Ridge Center Dr Davenport, FL 33837-6413 - WO-01298590
Site 2 (1 WO)
Central Florida Health Care - 705 Ingraham Ave, HAINES CITY,, FL 33844-4327 - WO-01298612
Site 3 (4 WOs)
CCFHC Administrative Office - 201 Magnolia Ave SW Winter Haven, FL 33880-2943 - WO-01298601
Site 4 (1 WO)
Central Florida Health Care Inc - 1417 Lakeland Hills Blvd, Ste 101 Lakeland, FL 33805 - WO-01298605 (Zone 4 tech)
Site 5 (2 WOs)
Central Florida Health Care Inc - 601 S Florida Ave, Ste 1, LAKELAND, FL 33801-5237 - WO-01298613
Site 6 (1 WO)
Central Florida Health Care - 106 NW 9th Ave MULBERRY, FL 33860 - WO-01298585
8/20/25 AJinerson - Per parent WO-01298613, parts shipping out - no ETA yet.
08/20/2025 JRolston - Called site to reach site POC, Jacqueline Bouvier @ (866) 234-8534 x2542. Voicemail only. Left detailed message advising her that WO has been received, no parts shipping at this time, and will receive call from coordinators to schedule accordingly.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03012853 | Labor | Open | 2 | $0.00 | Nov 19, 10:11 AM |
| WL-03012854 | Travel | Open | 98 | $230.00 | Nov 19, 10:11 AM |
| WL-03012971 | Travel | Open | 99 | $0.00 | Nov 19, 11:07 AM |
| WL-03013042 | Labor | Open | 1.5 | $165.00 | Nov 19, 11:32 AM |
| WL-03013495 | Labor | Open | 2.5 | $0.00 | Nov 19, 4:44 PM |
| WL-03023446 | Labor | Open | 2.5 | $0.00 | Dec 2, 10:36 AM |
| WL-03023447 | Labor | Open | 1 | $110.00 | Dec 2, 10:36 AM |
| WL-03023448 | Labor | Open | 0.5 | $0.00 | Dec 2, 10:36 AM |
| WL-03023449 | Travel | Open | 98 | $230.00 | Dec 2, 10:36 AM |
| WL-03023450 | Travel | Open | 30 | $0.00 | Dec 2, 10:36 AM |