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← WO Overview

WO-01298614 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Central Florida Health Care Inc — 601 S Florida Ave, Ste 1,, LAKELAND FL, 33801-5237

Aug 20, 2025 → Nov 25, 2025

✅ Completed
P4 4 business days from creation
Target: Aug 26, 2025
🕐 Clock stopped: Completed (Nov 25)
⏸ 82d excluded (parts wait + holding)
✗ SLA Missed (9d late)
Dispatch 0.0d
Material Management 58.8d
Coordinators 11.7d
Field Work 3.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
58.8 days
Coordinators
11.7 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
0.0 days
Created: Aug 20, 2025 Due: Dec 1, 2025 Completed: Nov 25, 2025 (6 days early)
📅
70.0 days Total Age
⏱️
58.8d in Awaiting Parts - Customer Longest Stage
🔄
11 transitions Status Changes
⚠️
14.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00520390
Midmark Service Request Dispatch Authorization - WO-00089295
Closed
Travel Zone 2 Dispatch Type Repair PROBLEM SUMMARY MGIV Install USB Kits (2) ADDITIONAL NOTES Customer has parts needs USB Kits installed. Any questions then reach out to Midmark Technical Service at 844-856-1231 and request to speak with a connected product specialist. PCR CODES Problem Cause Resolution CONNECTIVITY ISSUES POOR SIGNAL STRENGTH CORRECT INSTALL
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jacqueline Bouvier
Owner
John Rolston
Created
Aug 19, 2025
Work Orders from this Case (2)
WO-01298613 Invoiced
Repair • Anthony Wright
Created: Aug 20, 2025 • Closed: Dec 2, 2025
WO-01298614 (current) Invoiced
Repair • Anthony Wright
Created: Aug 20, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 267 days old
🚨
Primary Delay 58.8 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay 14.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Awaiting Parts - Customer
58.8d
Assigned
1.7d / 0.5d SLA
Scheduled
7.5d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
5.8d / 1.0d SLA
07e-Partial Project
3.5d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/5/25 NSuarez duplicate WO of WO-01300427

12/2/25 NSuarez awaiting on Parent WO to be completed WO-01298613 Currently in Serviced status.

11/24/25 AJinerson - Discussed w/ tech sup during scheduling meeting. MFranks looking into this to see if this WO can be closed/how we need to proceed.


11/21/25 AJinerson - Site has 2 WOs. Only WO needing service per tech/tech notes is: WO-01298613 for M11 (Series) V2786703 (Parent WO).

Child WO-01298614 for M11 (Series) V2786622 has already been serviced and no further parts being sent for that.


11/21/25 AJinerson - Email logged on WO-01298613 - Emailed Jackie and Richard Dames back on already existing email chain regarding this. Offering to schedule tech visit on the below dates:

Tuesday, 12/2

Wednesday, 12/3

Thursday, 12/4

Friday, 12/5 

11/21/2025 JRolston - Per UPS, ETA on wb 1ZE444251371073410 is today, 11/21. Updated work order accordingly.

11/10/25 AJinerson - Email logged on WO-01298613. Sent confirmation email to POC Jackie confirming tech visit for below WOs on 11/19 between 10AM-12PM arrival.

POC onsite: Richard Dames

Asked if any further arrival instructions or parts locations to notify tech of.

 

11/10/25 AJinerson - reassigning to avail. tech. 11/10/25 AJinerson - Email logged on WO-01298613. Received email back from POC Jackie requesting to schedule the Central Florida Health Care Inc WOs at 601 S Florida Ave. to be scheduled on 11/19.

 

11/3/25 AJinerson - Email logged on WO-01298613. Received email back from POC Jackie ready to move forward with scheduling below services. Emailed back offering below dates/needing to confirm these are the correct location's she is referring to.

 

Central Florida Health Care Inc - 601 S Florida Ave, Ste 1, LAKELAND, FL 33801-5237 - WO-01298613 (2 Units)

 

Central Florida Health Care - 130 Ridge Center Dr Davenport, FL 33837 (WO-01298595) (3 Units)

 

CCFHC Administrative Office - 201 Magnolia Ave SW Winter Haven, FL 33880 (WO-01298601) (4 Units)



Offering below dates to schedule:

Friday, 11/7

Monday, 11/10

Tuesday, 11/11

Thursday, 11/13

Friday, 11/14 

 

9/30/25 AJinerson - Email logged on WO-01298605. Sent email to POC Jackie needing to schedule tech visit for this along with WO-01298614.

Stating we are showing parts were delivered for both locations and offering tech visit tomorrow, 10/1 with eta between 1130am-130pm. Asking if this date works for both sites, and which site would be best to start service at.

 

9/30/25 AJinerson - WO was still in awaiting parts, checked SRA and see tracking was added in SRA form and parts were delivered to site before WO was even created.

1ZE444251373920303

 

8/20/25 AJinerson - Email logged on WO-01298585. Sent email to POC Jacqueline regarding currently awaiting parts for all 6 locations/12 WOs listed below. Notifying her that we will follow up to schedule once we have updated parts eta.

 

8/20/25 AJinerson - We have 6 Midmark sites, 12 WOs in total, all having parts shipped out with no current ETA/shipping info.

 

All sites/WOs have same POC: Jacqueline Bouvier

 

Site 1 (3 WOs)

Central Florida Health Care - 130 Ridge Center Dr Davenport, FL 33837-6413 - WO-01298590

Site 2 (1 WO)

Central Florida Health Care - 705 Ingraham Ave, HAINES CITY,, FL 33844-4327 - WO-01298612

Site 3 (4 WOs)

CCFHC Administrative Office - 201 Magnolia Ave SW Winter Haven, FL 33880-2943 - WO-01298601

Site 4 (1 WO)

Central Florida Health Care Inc - 1417 Lakeland Hills Blvd, Ste 101 Lakeland, FL 33805 - WO-01298605 (Zone 4 tech)

Site 5 (2 WOs)

Central Florida Health Care Inc - 601 S Florida Ave, Ste 1, LAKELAND, FL 33801-5237 - WO-01298613

Site 6 (1 WO)

Central Florida Health Care - 106 NW 9th Ave MULBERRY, FL 33860 - WO-01298585

 

 

8/20/25 AJinerson - Per parent WO-01298613, parts shipping out - no ETA yet.

 

08/20/2025 JRolston - Called site to reach site POC, Jacqueline Bouvier @ (866) 234-8534 x2542. Voicemail only. Left detailed message advising her that WO has been received, no parts shipping at this time, and will receive call from coordinators to schedule accordingly.

🔧 Work Performed
11/19/25 AMW - Located autoclave and confirmed SN. This autoclave I worked on last time I was on site at this location 9/12/25. I already installed USB kit and Connectivity module. Called midmark connectivity team and confirmed this issue is resolved. Notified POC of equipment status. Original work order number is WO-01300427. All documents attached to this work order are from WO-01300427.
🔍 Technician Findings
11/19/25 AMW - Locate autoclave and confirmed issue. Repair if possible order parts if needed. Notify POC of equipment status.
⚠️ Problem Description
Travel Zone 2 Dispatch Type Repair PROBLEM SUMMARY MGIV Install USB Kits (2) ADDITIONAL NOTES Customer has parts needs USB Kits installed. Any questions then reach out to Midmark Technical Service at 844-856-1231 and request to speak with a connected product specialist. PCR CODES Problem Cause Resolution CONNECTIVITY ISSUES POOR SIGNAL STRENGTH CORRECT INSTALL
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Aug 19, 4:49 PM
Case Number: 00520390
Subject: Midmark Service Request Dispatch Authorization - WO-00089295
Status: Closed
📋
Work Order Created Aug 20, 9:36 AM
Work Order: WO-01298614
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by John Rolston Aug 20, 9:45 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
2 Status: Assigned Aug 20, 1:29 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
🚨 59.0 business days
🆕
4 Status: Entered Nov 10, 2:41 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Anthony Wright
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-19T16:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 2m
⚠️ 8.0 business days
🔧
Status: Tech On Site by Anthony Wright Nov 19, 9:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 19h
⏱️
Labor Added Nov 19, 10:33 AM
Type: Labor
Status: Open
Qty: 0.75
3.0 business days
📅
Status: Ready for Scheduling by John Rolston Nov 21, 8:41 AM
From: Tech On Site
To: Ready for Scheduling
Duration in Previous: 1d 22h
2.0 business days
👷
2 Technician Assigned Nov 24, 1:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 5h
✔️
Status: Completed by Mark Franks Nov 25, 12:43 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 22h 55m, 0m
⚠️ 6.0 business days
📋
Status: 07e-Partial Project by Nancy Suarez Dec 2, 3:16 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7d 2h
4.0 business days
📄
2 Status: Ready to Bill Dec 5, 11:09 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248347

Bottlenecks

Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

📞
Case 00520390
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Anthony Wright
Scheduled
N/A
Created
Aug 20, 9:36 AM
Invoice #
SM-248347

Work Details (1)

Name Type Status Qty Amount Date
WL-03012903 Labor Open 0.75 $0.00 Nov 19, 10:33 AM

Details