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WO-01301961 ↗ ServiceMax

LORETTO • Depot - Syracuse • P5

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Sep 5, 2025 → Jun 30, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 12, 2025
✗ SLA Missed (197 biz days late)
Active: 202 biz days
Budget: 5 biz days
🕐 Clock stopped: Canceled (Jun 30, 2026)
SLA Target
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
202d
▶ Clock Running
Status: Assigned
Sep 5 → Jun 30, 2026
202 business days (counted)
Running total: 202 of 5 biz days used
Created: Sep 5, 2025 Canceled: Jun 30, 2026
Business Days Used 202 / 5
0 5d budget +197d over
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0 / 5
Sep 5 → Jun 30 Assigned ▶ Running 202 202 / 5
Dispatch 0.0d
Coordinators 203.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
203.0 days
Over SLA
Created: Sep 5, 2025 Due: Sep 12, 2025 Completed: Jun 30, 2026 (290 days late)
📅
203.0 days Total Age
⏱️
203.0d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
202.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00524800
eBiotrack - New Work Order Created
Closed
Follow-up to WO-01298383 Model: Invacare - IRC5LX (B) Notes: Failed inspection - Out of range - unit goes into alarm after powered on and does not run. Follow-up required for Syracuse depot evaluation & repair. - unit is on loading dock for pick up. https://www.ebiotrack.com/omnicor/workorder.php?wo=6940
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Shelby Robinson
Created
Sep 5, 2025
Work Orders from this Case (3)
WO-01301961 (current) Canceled
Depot - Syracuse • Ryan Schwochow
Created: Sep 5, 2025
WO-01315322 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Nov 14, 2025 • Closed: Jan 27, 2026
WO-01315333 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Nov 14, 2025 • Closed: Jan 27, 2026
Behind Schedule - Needs Attention
Canceled • 344 days old
🚨
Primary Delay 203.0 days stuck in "Assigned"
⏱️
Total Delay 202.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
203.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
WO-01300759
⚠️ Problem Description
Follow-up to WO-01298383 Model: Invacare - IRC5LX (B) Notes: Failed inspection - Out of range - unit goes into alarm after powered on and does not run. Follow-up required for Syracuse depot evaluation & repair. - unit is on loading dock for pick up. https://www.ebiotrack.com/omnicor/workorder.php?wo=6940

Timeline

📞
Case Linked Sep 5, 10:45 AM
Case Number: 00524800
Subject: eBiotrack - New Work Order Created
Status: Closed
📋
▶
3 Work Order Created Sep 5, 10:55 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Shelby Robinson
Technician: Ryan Schwochow
👷
Status: Assigned by Shelby Robinson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 203.0 business days
🚫
Status: Canceled by Ryan Schwochow Jun 30, 10:44 AM
From: Assigned
To: Canceled
Duration in Previous: 297d 23h

Bottlenecks

Assigned
Duration: 203.0 business days (threshold: 4.0 business hours)
Exceeded by 202.5 business days

🔗 Related Artifacts

📞
Case 00524800
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P5
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 5, 10:55 AM
Invoice #
N/A

Details