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WO-01315322 ↗ ServiceMax

LORETTO • Depot - Syracuse • P5

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Nov 14, 2025 → Jan 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 21, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 47 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Nov 17, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: L2 Screening
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸46d
⏸ Clock Paused
Status: Awaiting Parts
Nov 17 → Jan 27, 2026
46 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 14, 2025 Completed: Jan 27, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0 / 5
Nov 14 → Nov 17 Awaiting Parts ⏸ Paused 1
Nov 17 → Nov 17 Ready for Scheduling ▶ Running 0 0 / 5
Nov 17 → Nov 17 L2 Screening ▶ Running 0 0 / 5
Nov 17 → Jan 27 Awaiting Parts ⏸ Paused 46
Jan 27 → Jan 27 Reschedule ▶ Running 0 0 / 5
Dispatch 0.1d
Material Management 48.4d
Coordinators 0.0d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
48.4 days
Over SLA
Coordinators
0.0 days
Field Work
0.4 days
Billing
0.0 days
Created: Nov 14, 2025 Due: Nov 24, 2025 Completed: Jan 27, 2026 (63 days late)
📅
48.0 days Total Age
⏱️
46.4d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
45.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00524800
eBiotrack - New Work Order Created
Closed
Follow-up to WO-01298383 Model: Invacare - IRC5LX (B) Notes: Failed inspection - Out of range - unit goes into alarm after powered on and does not run. Follow-up required for Syracuse depot evaluation & repair. - unit is on loading dock for pick up. https://www.ebiotrack.com/omnicor/workorder.php?wo=6940
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Shelby Robinson
Created
Sep 5, 2025
Work Orders from this Case (3)
WO-01301961 Canceled
Depot - Syracuse • Ryan Schwochow
Created: Sep 5, 2025
WO-01315322 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Nov 14, 2025 • Closed: Jan 27, 2026
WO-01315333 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Nov 14, 2025 • Closed: Jan 27, 2026
Completed with significant delays
Invoiced • 274 days old
🚨
Primary Delay 46.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 45.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.0d / 0.5d SLA
Awaiting Parts
48.4d / 3.0d SLA
L2 Screening
0.1d / 1.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/27 TD- REPAIRED. DELIVERING BACK TO SITE TODAY.

11/14-RS; Submitting for quote -

00543970


🔧 Work Performed
Unit has 40062 hrs, 5LPM @ 95% o2 Filters and pwr cord installed repair and pm completed
🔍 Technician Findings
Needs power cord replaced and filters 2x - FIL2034 1x - ele2430 1x - hr labor
⚠️ Problem Description
Q-00031144 Needs power cord replaced and filters 2x - FIL2034 1x - ele2430 1x - hr labor Invacare - IRC5LX (B) Asset ID: 13220720 Serial #: 05C647378 Notes: cord/plug gets hot

Timeline

📞
Case Linked Sep 5, 10:45 AM
Case Number: 00524800
Subject: eBiotrack - New Work Order Created
Status: Closed
🚨 49.0 business days
📋
4 Work Order Created Nov 14, 10:24 AM
Work Order Created → 3x Parts Added → Parts Requested → Status: Awaiting Parts
🔩
3x Parts Added
Type: Parts, Labor
Status: Open
Qty: 2, 1
📦
Parts Requested
Order: 00085288
Status: Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 2m
2.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Nov 17, 2:58 PM
From: Awaiting Parts, Ready for Scheduling
To: Ready for Scheduling, L2 Screening
Duration in Previous: 3d 4h, 0m
📦
Status: Awaiting Parts by Ryan Schwochow Nov 17, 4:07 PM
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 8m
🚨 47.0 business days
🔩
2 2x Parts Added Jan 27, 1:19 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Taylor Duda
From: Awaiting Parts
To: Reschedule
Duration in Previous: 70d 21h
✔️
Status: Completed by Taylor Duda Jan 27, 1:32 PM
From: Reschedule
To: Completed
Duration in Previous: 13m
🏁
Status: Closed by Taylor Duda Jan 27, 5:04 PM
From: Completed
To: Closed
Duration in Previous: 3h 31m
3.9 business days
📄
2 Status: Ready to Bill Jan 30, 2:33 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
2.0 business days
🧾
Invoice Created Feb 2, 8:24 AM
Invoice Number: SM-252697

Bottlenecks

Awaiting Parts
Duration: 46.4 business days (threshold: 3.0 business days)
Exceeded by 43.4 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00524800
Closed
📦
Parts Order 00085288
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Nov 14, 10:24 AM
Invoice #
SM-252697

Work Details (5)

Name Type Status Qty Amount Date
WL-03007319 Parts Open 2 $5.00 Nov 14, 10:26 AM
WL-03007320 Parts Open 1 $27.47 Nov 14, 10:26 AM
WL-03007321 Labor Open 1 $119.00 Nov 14, 10:26 AM
WL-03079941 Parts Open 1 $0.00 Jan 27, 1:19 PM
WL-03079942 Expenses Open 1 $0.00 Jan 27, 1:19 PM

Details