9/16 KSmith -- Scheduled for 10/6 with Mike on WO-01303398
9/16 KSmith -- Sent email to Mike to schedule for 10/6, with inspection WO-01303690
9/15 KSmith -- Sent email to Mike to schedule for 10/6, with inspection WO-01303690
9/11 KSmith -- Sent email to Mike to schedule for 10/2, with inspection WO-01303690
9/10 KSmith -- Sent email to schedule for 9/25
🔧Work Performed
deliver concentrators 12995341 & 12982826 to syr depot
🔍Technician Findings
deliver concentrators 12995341 & 12982826 to syr depot
⚠️Problem Description
Depot Pickup
(last 4 digits Emsar ID)
#2826 - unknown, not working
#5341 - alarm going off
📧
Email:Re: PRESBYTERIAN HOME -- EMSAR Repairs -- WO-01303398
Completed Sep 16, 2025
From: msulton@cwpinc.org
To: ksmith@emsar.com
Hi Kourtney,
Sounds good.
Alle Tomasi will reach out to you soon.
Admin says we are good on concentrators for now.
Thank you.
Michael Sulton
Purchasing Clerk/Central Receiving
Community Wellness Partners
P: 315-235-7128
P: 315-272-2218
Lutheran Campus
Presbyterian Campus
www.communitywellnesspartners.org <https://protect.checkpoint.com/v2/r01/___https://www.communitywellnesspartners.org/___.YzJ1OmVtc2FyMTpjOm86MDY1Y2Y5NGU1ZmQ4ZT
📧
Email:Re: PRESBYTERIAN HOME -- EMSAR Repairs -- WO-01303398
Completed Sep 10, 2025
From: msulton@cwpinc.org
To: ksmith@emsar.com
Hi there Kourtney.
I have two questions...
1.
How many units does Emsar have (repaired) of ours at present?
2.
Can the two units I have scheduled for pickup be quoted a repair bill, then will seek admin approval?
Thank you.
Michael Sulton
Purchasing Clerk/Central Receiving
Community Wellness Partners
P: 315-235-7128
P: 315-272-2218
Lutheran Campus
Presbyterian Campus
[cid:037dc654-d5d0-4125-b005-829019444709]
www.communitywellnesspartners.org<htt
📧
Email: PRESBYTERIAN HOME -- EMSAR Repairs -- WO-01303398
Completed Sep 10, 2025
To: msulton@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: PRESBYTERIAN HOME -- EMSAR Repairs -- WO-01303398
Body:
Hi Michael,
Would Thursday, September 25th work for the technician to deliver your repaired units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for EMSAR distributed e-mail and should not be modified. The font size
📅
WO-01303398 - Delivery - NEW HARTFORD - PRESBYTERIAN HOME
Oct 6, 2025 8:00am – 5:00pm
Work Order: WO-01303398
Account: PRESBYTERIAN HOME
Customer Case Number:
Location: PRESBYTERIAN HOME
Address: 4290 MIDDLE SETTLEMENT ROAD, NEW HARTFORD, NY 13413
Manufacturer:
Model #:
Serial #:
Contact Name: Michael Sulton
Contact Phone: 315-235-7128
Contact Email: msulton@cwpinc.org
Due Date:
Timeline
📞
Case Linked Sep 8, 9:04 AM
Case Number:00525164
Subject:Pickup. Waiting for customer response.
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Sep 9, 2:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 10, 11:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:21h 20m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Sep 16, 11:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-10-06T12:00:00.000+0000
🚨15.0 business days
🔧
▶
2
Status: Tech On Site Oct 6, 3:15 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.25, 1.5, 61
✔️
Status: Completed by Taylor DudaOct 6, 3:31 PM
From:Tech On Site
To:Completed
Duration in Previous:15m
🏁
Status: Closed by Taylor DudaOct 6, 5:01 PM
From:Completed
To:Closed
Duration in Previous:1h 30m
⏳2.9 business days
📄
▶
2
Status: Ready to Bill Oct 8, 4:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨91.0 business days
🧾
Invoice Created Feb 23, 12:09 PM
Invoice Number:SM-243200
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)