Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (3 biz days late)
🕐 Clock stopped: Completed (Oct 6, 2025)
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Sep 10 → Sep 16, 2025
4 business days (counted)
Running total: 5 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Sep 16 → Oct 6, 2025
14 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 19 of ? biz days used
Created: Sep 9, 2025
Completed: Oct 6, 2025
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 9 → Sep 9 |
Created |
▶ Running
|
0 |
0 |
| Sep 9 → Sep 10 |
Ready for Scheduling |
▶ Running
|
1 |
1 |
| Sep 10 → Sep 16 |
Assigned |
▶ Running
|
4 |
5 |
| Sep 16 → Oct 6 |
Scheduled |
▶ Running
|
14 |
19 |
| Oct 6 → Oct 6 |
Tech On Site |
▶ Running
|
0 |
19 |
Coordinators
21.7 days
Over SLA
Created: Sep 9, 2025
Due: Oct 9, 2025
Completed: Oct 6, 2025 (3 days early)
⏱️
15.0d in Scheduled
Longest Stage
🔄
8 transitions
Status Changes
⚠️
19.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Generating AI analysis...
🎫
Case #00525164
Pickup. Waiting for customer response.
Closed
Depot Pickup
(last 4 digits Emsar ID)
#2826 - unknown, not working
#5341 - alarm going off
🚨
Primary Delay
15.0 days stuck in "Scheduled"
⏱️
Total Delay
19.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.7d
/ 1.0d SLA
Scheduled
15.0d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Completed
0.2d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
9/16 KSmith -- Scheduled for 10/6 with Mike on WO-01303398
9/16 KSmith -- Sent email to Mike to schedule for 10/6, with inspection WO-01303690
9/15 KSmith -- Sent email to Mike to schedule for 10/6, with inspection WO-01303690
9/11 KSmith -- Sent email to Mike to schedule for 10/2, with inspection WO-01303690
9/10 KSmith -- Sent email to schedule for 9/25
🔧
Work Performed
deliver concentrators 12995341 & 12982826 to syr depot
🔍
Technician Findings
deliver concentrators 12995341 & 12982826 to syr depot
⚠️
Problem Description
Depot Pickup
(last 4 digits Emsar ID)
#2826 - unknown, not working
#5341 - alarm going off
Timeline
📞
Case Number:
00525164
Subject:
Pickup. Waiting for customer response.
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
21h 20m
🗓️
📅
Scheduled For:
2025-10-06T12:00:00.000+0000
🔧
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
0.25, 1.5, 61
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
15m
🏁
From:
Completed
To:
Closed
Duration in Previous:
1h 30m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
0m
🧾
Invoice Number:
SM-243200
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02961010 |
Labor |
Open |
0.25 |
$35.63 |
Oct 6, 3:18 PM |
| WL-02961011 |
Labor |
Open |
1.5 |
$40.00 |
Oct 6, 3:18 PM |
| WL-02961012 |
Travel |
Open |
61 |
- |
Oct 6, 3:18 PM |