Oak Street Health - 48 Hour - 89227: New Work Order Assigned
Closed
Work Order #89227
Work Order Description:
nurse on a stick machine is not working anymore. the buttons do not power it on. please help and assist. the machine is not working properly.
sending a swap out to the location to speed up repair process
🔍Technician Findings
swapout
⚠️Problem Description
Work Order #89227
Work Order Description:
nurse on a stick machine is not working anymore. the buttons do not power it on. please help and assist. the machine is not working properly. https://www.ebiotrack.com/workorder.php?wo=68157
Timeline
📞
Case Linked Sep 11, 4:42 PM
Case Number:00526579
Subject:Oak Street Health - 48 Hour - 89227: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Sep 12, 8:50 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Wendy Argueta
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Wendy Argueta
Technician:a0h8Y00000JjEstQAF, Virtual Tech
⏱️
▶
2
Labor Added Sep 12, 8:57 AM
Labor Added → Status: Completed
✔️
Status: Completed by Wendy Argueta
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:6m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonSep 15, 10:11 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 1h
🚨12.0 business days
📨
Status: Invoice Pending by Diane PattonSep 30, 5:13 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:15d 7h, 0m
🚨95.8 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number:SM-242478
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)