9/19/25 AJinerson - Received email back from Donna confirming tech visit for 9/23 with eta between 12pm-2pm.
(Originally offered tech visit 9/19 but no response until mid-day from customer today confirming for next Tues. instead, tech filled with repairs already on Mon. 9/22)
9/19/25 AJinerson - Sent follow up email to POC Donna to schedule tech visit.
9/18/25 AJinerson - Sent email to POC Donna offering tech visit tomorrow, 9/19.
🔧Work Performed
09/23/25 EBar.
I performed the diagnosis and repair of three examination tables located in rooms 5, 9, and 10. All of them were repaired for minor issues caused by loose connections at the base of the table. The control box was reset, and the backrest was adjusted.
🔍Technician Findings
09/23/25 EBar.
This site has reported malfunctions in the lifting mechanism of some exam tables.
⚠️Problem Description
Hello, we need service on exam bed that will not lay patients down in exam room 10 https://www.ebiotrack.com/workorder.php?wo=68284
📧
Email:RE: EMSAR Service Request - Conviva Lake Park - 415 US Hwy 1 Ste D Lake Park, FL 33403 - WO-01304967
Completed Sep 19, 2025
From: abby.jinerson@emsar.com
To: dfreeman@convivasolutions.com
Hi Donna,
We have our technician, Elkin, scheduled to visit on Tuesday, 9/23 with estimated arrival between 12:00 p.m. – 2:00 p.m. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com>
www.emsar.com <http://www.emsar.com/>
The information in this e-mail is confid
📧
Email:RE: EMSAR Service Request - Conviva Lake Park - 415 US Hwy 1 Ste D Lake Park, FL 33403 - WO-01304967
Completed Sep 19, 2025
From: dfreeman@convivasolutions.com
To: abby.jinerson@emsar.com
Hello Abby,
That date will be great.
Thank you
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Friday, September 19, 2025 11:27 AM
To: Abby Jinerson <abby.jinerson@emsar.com>; Donna Freeman <dfreeman@convivasolutions.com>
Subject: RE: EMSAR Service Request - Conviva Lake Park - 415 US Hwy 1 Ste D Lake Park, FL 33403 - WO-01304967
Good morning, Donna, I’m following up to schedule our technici
📧
Email:RE: EMSAR Service Request - Conviva Lake Park - 415 US Hwy 1 Ste D Lake Park, FL 33403 - WO-01304967
Completed Sep 19, 2025
From: abby.jinerson@emsar.com
To: abby.jinerson@emsar.com, dfreeman@convivasolutions.com
Good morning, Donna,
I’m following up to schedule our technician’s visit for the repair service on the Exam Bed at the Conviva Lake Park location at 415 US Hwy 1 Ste D Lake Park, FL 33403.
We currently have our technician available to visit on Tuesday, 9/23 with estimated arrival between 12:00 p.m. – 2:00 p.m.
Please let us know if this date/timeframe works for you as well, and we will
📧
Email: EMSAR Service Request - Conviva Lake Park - 415 US Hwy 1 Ste D Lake Park, FL 33403 - WO-01304967
Completed Sep 18, 2025
To: dfreeman@convivasolutions.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva Lake Park - 415 US Hwy 1 Ste D Lake Park, FL 33403 - WO-01304967
Body:
Good afternoon, Donna,
I'm following up to schedule our technician's visit for the repair service on the Exam Bed at the Conviva Lake Park location at 415 US Hwy 1 Ste D Lake Park, FL 33403.
We currently have our technician available to visit tomorrow, 9/19 with estimated arrival between 9:
📅
WO-01304967 - Virtual Tech - Field Repair - Lake Park - Conviva Lake Park
Sep 23, 2025 2:00pm – 4:00pm
Work Order: WO-01304967
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Lake Park
Address: 415 US Hwy 1 Ste D, Lake Park, FL 33403
Manufacturer:
Model #:
Serial #:
Contact Name: Donna Freeman
Contact Phone:
Contact Email: dfreeman@convivasolutions.com
Due Date:
JPG
WIN_20250923_08_38_19_Pro
Sep 23, 2025
JPG
WIN_20250923_08_38_49_Pro
Sep 23, 2025
JPG
WIN_20250923_08_31_01_Pro
Sep 23, 2025
Timeline
📞
Case Linked Sep 17, 1:42 PM
Case Number:00528121
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Sep 17, 2:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 18, 1:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:22h 41m
🗓️
▶
2
Status: Scheduled Sep 19, 11:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-09-23T16:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Elkin BarahonaSep 22, 9:51 AM
Scheduled For:2025-09-23T17:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Elkin BarahonaSep 23, 1:22 PM
Scheduled For:2025-09-23T18:00:00.000+0000
🔧
Status: Tech On Site by Elkin BarahonaSep 23, 1:48 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 2h
🚗
▶
3
2x Travel Added Sep 23, 3:15 PM
2x Travel Added → Labor Added → 2x Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.75
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:2.4166666666667, 1.65
✔️
Status: Completed by Elkin BarahonaSep 23, 3:20 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 32m
🚗
▶
2
Status: Tech Off Site Sep 23, 3:39 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Elkin Barahona
From:Tech Off Site
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 24, 4:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Sep 27, 11:46 AM
Invoice Number:SM-241906
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)