Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304969 ↗ ServiceMax

Conviva Care Solutions (Humana) • Virtual Tech - Drop Shipment • PC

📍 Conviva Lake Park — 415 US Hwy 1 Ste D, Lake Park FL, 33403

Sep 17, 2025 → Mar 11, 2026

✅ Completed
PC Per client agreement
Target: Oct 10, 2025
🕐 Clock stopped: Completed (Mar 11)
⏸ 163d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 117.7d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
117.7 days
Over SLA
Billing
0.1 days
Created: Sep 17, 2025 Due: Oct 10, 2025 Completed: Mar 11, 2026 (151 days late)
📅
125.7 days Total Age
⏱️
117.7d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
118.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00528121
Repair
Closed
temperature probe on wall board that is not working in exam room 7. Code # for both are 6021703 Temp Probe
Priority
Standard
Origin
Email
Reason
New Case
Contact
Donna Freeman
Owner
Virtual Tech
Created
Sep 17, 2025
Work Orders from this Case (2)
WO-01304967 Invoiced
Virtual Tech - Field Repair • Elkin Barahona
Created: Sep 17, 2025 • Closed: Sep 23, 2025
WO-01304969 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Sep 17, 2025 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 117.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 118.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
117.7d / 3.0d SLA
L2 Review
4.2d
Closed
5.4d / 1.0d SLA
WO Correction Needed
0.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11/26 DPatton - Please update "Serviced Date & Closed On" date and return WO to close.


🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
temperature probe on wall board that is not working in exam room 7. Code # for both are 6021703 Temp Probe https://www.ebiotrack.com/workorder.php?wo=68285

Timeline

📞
Case Linked Sep 17, 1:42 PM
Case Number: 00528121
Subject: Repair
Status: Closed
📋
▶
3 Work Order Created Sep 17, 2:22 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00081899
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
💵
Expenses Added Sep 17, 5:47 PM
Type: Expenses
Status: Open
Qty: 1
🚨 111.8 business days
⏱️
Labor Added Feb 19, 4:41 PM
Type: Labor
Status: Open
Qty: 0.26666666666667
⚠️ 6.9 business days
🔩
▶
2 2x Parts Added Feb 27, 5:09 PM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Keith Fricke
From: Awaiting Parts
To: L2 Review
Duration in Previous: 163d 3h
⏳ 4.9 business days
👷
▶
2 Technician Assigned Mar 5, 10:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Gavin Poole
From: L2 Review, Assigned
To: Assigned, Closed
Duration in Previous: 5d 17h, 0m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 11, 12:26 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 1h
✔️
Status: Completed by Wendy Argueta Mar 11, 1:29 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1h 3m, 0m
📄
▶
2 Status: Ready to Bill Mar 11, 4:52 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256244

Bottlenecks

Awaiting Parts
Duration: 117.7 business days (threshold: 3.0 business days)
Exceeded by 114.7 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00528121
Closed
📦
Parts Order 00081899
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Sep 17, 2:22 PM
Invoice #
SM-256244

Work Details (4)

Name Type Status Qty Amount Date
WL-02939437 Expenses Open 1 $0.00 Sep 17, 5:47 PM
WL-03112483 Labor Open 0.26666666666667 $59.50 Feb 19, 4:41 PM
WL-03123866 Parts Open 1 $205.55 Feb 27, 5:09 PM
WL-03123867 Expenses Open 1 $16.50 Feb 27, 5:09 PM

Details