SITE ONLY HAS 1 EKG. Swapped out EKG and packaged in same box unit came in. Tested unit with simulator no faults. Site also did an EKG on patient no faults.
_______________________
Customer called in to VT to requested a replacement for the hotswap. Noted 2x devices now broken?
Hotswap device sent to site:
Burdick ELI 280 EKG
SN: 123110000937
ASSET: 12991243
Outbound 1Z01E3E70395251964
- Delivered - 3/26/2026
Return - 1Z01E3E79097463970
- Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
Found new EKG sent by emsar depot.
⚠️Problem Description
replacement EKG shipped to site
Burdick ELI 280 EKG
Asset ID#: 13354853
S/N: 122110000091
https://www.ebiotrack.com/workorder.php?wo=68442
📄Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN
Oak Street Health’s Consigned Inventory
To: diane.roth@oakstreethealth.com
CC: angela.little@oakstreethealth.com; inventorymanagement@oakstreethealth.com
BCC:
Attachment: ShippingLabel_0001_1Z01E3E78499522735 (1).pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01305913
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possibl
To: diane.roth@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E78499522735 (1).pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01305913
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing materials, an
To: diane.roth@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00082294_9-29-2025 1-24 PM.pdf, ShippingLabel_0001_1Z01E3E78499522735.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01305913
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possibl
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 24, 2025
To: diane.roth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305913Location: Oak Street Health - Far RockawayAddress: 1048 Beach 20th Street Far Rockaway, NY 11691Device: Problem Description: replacement EKG shipped to site https://www.e
📅
WO-01305913 - SWAPOUT - DD: 10/31/2025 - - OSH-1014323 - Far Rockaway - Oak Street Health - Far Rockaway
Apr 3, 2026 11:30am – 12:00pm
Work Order: WO-01305913
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Far Rockaway
Address: 1048 Beach 20th Street, Far Rockaway, NY 11691
Manufacturer: Oak Street Health’s Consigned Inventory
Model #: OSH-1014323
Serial #:
Contact Name: Diane Roth
Contact Phone:
Timeline
📞
Case Linked Sep 24, 8:10 AM
Case Number:00529913
Subject:New Voice Message from Virtual Tech HCP - NEW YORK CIT NY (718) 765-6342 on 09/24/2025 7:07 AM
Status:Closed
📋
▶
3
Work Order Created Sep 24, 8:33 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00082294
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:2m
⏳4.0 business days
📦
▶
2
Parts Requested Sep 29, 4:26 PM
Parts Requested → Status: L2 Review
👀
Status: L2 Review by Keith Canterbury
From:Awaiting Parts
To:L2 Review
Duration in Previous:5d 7h
🔄
Status: Reschedule by Wendy ArguetaSep 30, 10:27 AM