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← WO Overview

WO-01380651 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Far Rockaway — 1048 Beach 20th Street, Far Rockaway NY, 11691

Jun 12, 2026 → Jun 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 26, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jun 12, 2026)
▶ Clock Running
Status: Created
Jun 12 → Jun 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Jun 12 → Jun 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jun 12, 2026 Completed: Jun 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jun 12 → Jun 12 Created ▶ Running 0 0
Jun 12 → Jun 12 Tech On Site ▶ Running 0 0
Coordinators 0.0d
Field Work 0.2d
Billing 11.0d
✓ SLA Met
Coordinators
0.0 days
Field Work
0.2 days
Billing
11.0 days
Over SLA
Created: Jun 12, 2026 Due: Jun 26, 2026 Completed: Jun 12, 2026 (14 days early)
📅
0.2 days Total Age
⏱️
11.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00529913
New Voice Message from Virtual Tech HCP - NEW YORK CIT NY (718) 765-6342 on 09/24/2025 7:07 AM
Closed
replacement EKG shipped to site
Priority
Standard
Origin
Email
Reason
New Case
Contact
Diane Roth
Owner
Virtual Tech
Created
Sep 24, 2025
Work Orders from this Case (2)
WO-01305913 Invoiced
SWAPOUT • Mohamed Shareed
Created: Sep 24, 2025 • Closed: Apr 3, 2026
WO-01380651 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Jun 12, 2026 • Closed: Jun 12, 2026
Completed with significant delays
Invoiced • 64 days old
🚨
Primary Delay 11.0 days stuck in "Ready to Bill"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.0d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cleaned device externals Cleared stored ePHI Visual Inspection; Passed AM12 Condition; Good (S/N:_____12119000289_______) Battery Date Code = ___2025____ Battery Test - No Load - (> 12.5VDC) = ___12.84____VDC Battery Test - 10Ω25W - (>11.7VDC) after 10 sec = ____12.43___VDC Current Test - Power OFF - (< 250uA) = ___143.29____uA Current Test - Power ON - (< 1.1A) = ____0.83___A Current Test - Charging voltage (13.0 - 14.7 VDC) = ____13.46___VDC Touchscreen Calibrated Date/Time; Updated Auto Test; Passed Writer Test; Passed Printhead in good condition, cleaned, Que verified Performance Tested EKG Leads @ 30, 60, 80, 120 BPM; Passed Lead-off Warning; Verified Noise Test; Passed Electrical Safety Test; Passed Enclosure Leakage Current measured >300µA; Passed Patient Leakage Current measured >10µA; Passed PM Completed
🔍 Technician Findings
Was able to duplicate an issue. Unit was not reading correctly with clips when attached to Pronk Sim Slim. Tested unit and unit's lead wires with Sim Slim and was able to get a clear reading. Unit will need new clips, battery (DUE TO AGE), paper and box to complete Hotswap.
⚠️ Problem Description
replacement EKG shipped to site Burdick ELI 280 EKG Asset ID#: 13354853 S/N: 122110000091 https://www.ebiotrack.com/workorder.php?wo=74454
📄 Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Sep 24, 8:10 AM
Case Number: 00529913
Subject: New Voice Message from Virtual Tech HCP - NEW YORK CIT NY (718) 765-6342 on 09/24/2025 7:07 AM
Status: Closed
🚨 179.0 business days
📋
2 Work Order Created Jun 12, 3:16 PM
Work Order Created → Status: Tech On Site
🔧
Status: Tech On Site by Samuel Klein
From: Assigned
To: Tech On Site
Duration in Previous: 0m
🔩
2 5x Parts Added Jun 12, 4:30 PM
5x Parts Added → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Samuel Klein Jun 12, 4:56 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 39m, 0m
2.9 business days
📄
Status: Ready to Bill by Diane Patton Jun 16, 10:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
🚨 11.0 business days
📨
Status: Invoice Pending by Diane Patton Jul 1, 4:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 6h
💰
2 Status: Invoiced Jul 1, 4:45 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-266214

Bottlenecks

Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

📞
Case 00529913
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Jun 12, 3:16 PM
Invoice #
SM-266214

Work Details (6)

Name Type Status Qty Amount Date
WL-03258716 Parts Open 1 $41.85 Jun 12, 4:30 PM
WL-03258717 Parts Open 1 $40.49 Jun 12, 4:30 PM
WL-03258718 Parts Open 1 $58.39 Jun 12, 4:30 PM
WL-03258719 Labor Open 1 $122.57 Jun 12, 4:30 PM
WL-03258720 Labor Open 1 $122.57 Jun 12, 4:30 PM
WL-03258727 Parts Open 1 $24.70 Jun 12, 4:33 PM

Details