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WO-01306085 ↗ ServiceMax

NaphCare • Depot - Rental • PSM

📍 Naphcare -HENDERSON DETENTION CENTER - 5084 — 18 E. Basic Rd, Henderson NV, 89015

Sep 24, 2025 → Dec 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (46 biz days late)
Active: 51 biz days
Paused: 14 biz days
🕐 Clock stopped: Invoiced (Dec 31, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 25 → Sep 26, 2025
1 business day (not counted)
9d
▶ Clock Running
Status: Reschedule
Sep 26 → Oct 9, 2025
9 business days (counted)
Running total: 10 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Oct 9 → Oct 29, 2025
13 business days (not counted)
27d
▶ Clock Running
Status: Reschedule
Oct 29 → Dec 10, 2025
27 business days (counted)
Running total: 37 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Dec 10 → Dec 31, 2025
14 business days (counted)
Running total: 51 of ? biz days used
Created: Sep 24, 2025 Invoiced: Dec 31, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → Sep 25 Assigned ▶ Running 1 1
Sep 25 → Sep 26 Awaiting Parts ⏸ Paused 1 —
Sep 26 → Oct 9 Reschedule ▶ Running 9 10
Oct 9 → Oct 29 Awaiting Parts ⏸ Paused 13 —
Oct 29 → Dec 10 Reschedule ▶ Running 27 37
Dec 10 → Dec 31 Assigned ▶ Running 14 51
Dispatch 0.0d
Material Management 15.7d
Coordinators 56.9d
Billing 3.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.7 days
Over SLA
Coordinators
56.9 days
Over SLA
Billing
3.0 days
Over SLA
Created: Sep 24, 2025 Due: Dec 8, 2025 Completed: Dec 31, 2025 (22 days late)
📅
65.5 days Total Age
⏱️
28.0d in Reschedule Longest Stage
🔄
10 transitions Status Changes
⚠️
66.0d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525757
Rental
Closed
Q-00029967 3x automated NIBP devices
Priority
High
Origin
Phone
Reason
New Case
Contact
D’Asia Hudson
Owner
Sherry Reich
Created
Sep 9, 2025
Work Orders from this Case (3)
WO-01306085 (current) Invoiced
Depot - Rental • Samuel A Klein
Created: Sep 24, 2025 • Closed: Dec 31, 2025
WO-01317657 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01338117 Invoiced
Depot - Rental • Samuel A Klein
Created: Jan 15, 2026 • Closed: Jan 16, 2026
Completed with significant delays
Invoiced • 392 days old
🚨
Primary Delay 28.0 days stuck in "Reschedule"
⏱️
Total Delay 66.0 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
18.9d / 0.5d SLA
Awaiting Parts
15.7d / 3.0d SLA
Reschedule
38.0d / 2.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

TBA exceeded quote due to parts needed

1/6-RS; Some Consumed parts non-billable to get units back up to speed

12/1-RS; Billing up to date

🔧 Work Performed
Welch Allyn - ProBP 3400 SN: (21) 100032301418 Asset ID: 13254067 Cleaned Device Externals Visual Inspection; Passed Battery Replaced Calibration Completed PM Completed per mfg specs *See attached service record for detailed testing results* Welch Allyn - Pro BP 3400 SN: 100036792613 Asset ID: 13254068 Cleaned Device Externals Visual Inspection; Passed Battery Replaced Calibration Completed PM Completed per mfg specs *See attached service record for detailed testing results* 11/10/2025 - 12/08/2025 - - 10/13/2025 - 11/10/2025 -WO-01317657 Shipping Assets ID#: 13254053; 13254067; 13254068 to site - Delivered -10/16/2025
🔍 Technician Findings
Rental returned back into Depot. Performing PM and calibration to put back onto Rental Shelf. 3x NIBP Rental requested 3x Rentals Sent/Returned Missing some accessories
⚠️ Problem Description
Q-00029967 3x automated NIBP devices https://www.ebiotrack.com/workorder.php?wo=68481
📄 Description
Rental and Freight

Timeline

📞
Case Linked Sep 9, 3:12 PM
Case Number: 00525757
Subject: Rental
Status: Closed
🚨 12.0 business days
📋
▶
3 Work Order Created Sep 24, 4:08 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Sherry Reich
Technician: Ryan Schwochow
👷
Status: Assigned by Sherry Reich
From: Entered
To: Assigned
Duration in Previous: 1m
📦
▶
2 Parts Requested Sep 25, 12:34 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 20h 24m
📦
▶
2 Parts Requested Sep 26, 11:28 AM
Parts Requested → Status: Reschedule
🔄
Status: Reschedule by Kirsten Walls
From: Awaiting Parts
To: Reschedule
Duration in Previous: 22h 54m
🚨 10.0 business days
📦
▶
2 Parts Requested Oct 9, 2:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Reschedule
To: Awaiting Parts
Duration in Previous: 13d 2h
🚨 14.0 business days
🔄
Status: Reschedule by Ryan Schwochow Oct 29, 9:55 AM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 19d 19h
🚨 28.0 business days
🔩
▶
3 6x Parts Added Dec 10, 3:53 PM
6x Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Samuel Klein
Technician: Samuel A Klein
👷
Status: Assigned by Samuel Klein
From: Reschedule
To: Assigned
Duration in Previous: 42d 6h
🔩
Parts Added Dec 11, 1:39 PM
Type: Parts
Status: Open
Qty: 2
🚨 17.0 business days
🏁
Status: Closed by Ryan Schwochow Jan 6, 4:03 PM
From: Assigned
To: Closed
Duration in Previous: 27d 0h
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Jan 9, 9:18 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Invoice Pending, Billing Review
To: Billing Review, Invoice Pending
Duration in Previous: 2m, 0m
⏳ 3.0 business days
💰
Status: Invoiced by Diane Patton Jan 13, 10:51 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 1h
⏳ 3.0 business days
🧾
Invoice Created Jan 15, 12:04 PM
Invoice Number: SM-250875

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Awaiting Parts
Duration: 13.7 business days (threshold: 3.0 business days)
Exceeded by 10.7 business days
Reschedule
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Assigned
Duration: 17.4 business days (threshold: 4.0 business hours)
Exceeded by 16.9 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00525757
Closed
📦
Parts Order 00082433
Closed
📦
Parts Order 00082515
Open
📦
Parts Order 00083263
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Sep 24, 4:08 PM
Invoice #
SM-250875

Work Details (7)

Name Type Status Qty Amount Date
WL-03033178 Parts Open 2 $111.60 Dec 10, 3:53 PM
WL-03033179 Parts Open 1 $0.00 Dec 10, 3:53 PM
WL-03033180 Parts Open 1 $0.00 Dec 10, 3:53 PM
WL-03033181 Expenses Open 1 $195.00 Dec 10, 3:53 PM
WL-03033182 Expenses Open 1 $195.00 Dec 10, 3:53 PM
WL-03033183 Expenses Open 1 $195.00 Dec 10, 3:53 PM
WL-03034248 Parts Open 2 $218.30 Dec 11, 1:39 PM

Details