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WO-01338117 ↗ ServiceMax

NaphCare • Depot - Rental • PSM

📍 Naphcare -HENDERSON DETENTION CENTER - 5084 — 18 E. Basic Rd, Henderson NV, 89015

Jan 15, 2026 → Jan 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
0d
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 15, 2026 Completed: Jan 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 16 Tech On Site ▶ Running 1 1
Coordinators 0.2d
Field Work 1.3d
Billing 155.5d
✓ SLA Met
Coordinators
0.2 days
Field Work
1.3 days
Over SLA
Billing
155.5 days
Over SLA
Created: Jan 15, 2026 Due: Dec 8, 2025 Completed: Jan 16, 2026 (38 days late)
📅
1.6 days Total Age
⏱️
152.0d in Billing Review Longest Stage
🔄
6 transitions Status Changes
⚠️
153.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525757
Rental
Closed
Q-00029967 3x automated NIBP devices
Priority
High
Origin
Phone
Reason
New Case
Contact
D’Asia Hudson
Owner
Sherry Reich
Created
Sep 9, 2025
Work Orders from this Case (3)
WO-01306085 Invoiced
Depot - Rental • Samuel A Klein
Created: Sep 24, 2025 • Closed: Dec 31, 2025
WO-01317657 Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01338117 (current) Invoiced
Depot - Rental • Samuel A Klein
Created: Jan 15, 2026 • Closed: Jan 16, 2026
Completed with significant delays
Invoiced • 279 days old
🚨
Primary Delay 152.0 days stuck in "Billing Review"
⏱️
Total Delay 153.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.2d / 0.5d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.5d / 1.0d SLA
Billing Review
152.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


1/6-RS; Some Consumed parts non-billable to get units back up to speed

12/1-RS; Billing up to date

🔧 Work Performed
Cleaned Device Externals Visual Inspection; Passed Battery Replaced Calibration Completed PM Completed per mfg specs *See attached service record for detailed testing results*
🔍 Technician Findings
Unit arrived back into Depot in good condition with all accessories. Battery will need to be replaced due to age. Performing Calibration check to place back onto Rental Shelf.
⚠️ Problem Description
Welch Allyn - ProBP 3400 SN: 100000155112 Asset ID: 13254053 https://www.ebiotrack.com/workorder.php?wo=70962
📄 Description
Rental and Freight

Timeline

📞
Case Linked Sep 9, 3:12 PM
Case Number: 00525757
Subject: Rental
Status: Closed
🚨 87.0 business days
📋
Work Order Created Jan 15, 2:35 PM
Work Order: WO-01338117
Type: Depot - Rental
Priority: PSM
🔩
2x Parts Added Jan 15, 3:58 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Samuel Klein Jan 15, 4:14 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 38m
🔩
Parts Added Jan 16, 9:16 AM
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Samuel Klein Jan 16, 9:28 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17h 14m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 20, 10:13 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Ready to Bill
To: Billing Review
Duration in Previous: 1m
🚨 152.0 business days
📄
Status: Ready to Bill by Diane Patton Aug 25, 4:21 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 217d 5h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Aug 28, 5:52 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-271636

Bottlenecks

Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 152.0 business days (threshold: 2.0 business days)
Exceeded by 150.0 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00525757
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Jan 15, 2:35 PM
Invoice #
SM-271636

Work Details (3)

Name Type Status Qty Amount Date
WL-03066728 Parts Open 1 $0.00 Jan 15, 3:58 PM
WL-03066729 Expenses Open 1 $195.00 Jan 15, 3:58 PM
WL-03067621 Parts Open 1 $0.00 Jan 16, 9:16 AM

Details