Detailed work order timeline, KPIs, and analysis
BRUNSWICK COUNTY EMS (VA) • Repair • P7
📍 Brunswick County EMS (VA) - Service — 1458 Lawrenceville Plank Rd, Lawrenceville VA, 23868
Sep 30, 2025 → Mar 6, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 30 → Sep 30 | Created | ▶ Running | 0 | 0 / 7 |
| Sep 30 → Sep 30 | L2 Screening | ▶ Running | 0 | 0 / 7 |
| Sep 30 → Oct 13 | Awaiting Parts | ⏸ Paused | 8 | — |
| Oct 13 → Oct 13 | Ready for Scheduling | ▶ Running | 0 | 0 / 7 |
| Oct 13 → Dec 8 | Assigned | ▶ Running | 37 | 37 / 7 |
| Dec 8 → Dec 9 | Scheduled | ▶ Running | 1 | 38 / 7 |
| Dec 9 → Dec 9 | Awaiting Parts | ⏸ Paused | 0 | — |
| Dec 9 → Dec 10 | Reschedule | ▶ Running | 1 | 39 / 7 |
| Dec 10 → Dec 13 | Scheduled | ▶ Running | 2 | 41 / 7 |
| Dec 13 → Dec 13 | Completed | ▶ Running | 0 | 41 / 7 |
| Dec 13 → Dec 22 | Reschedule | ▶ Running | 6 | 47 / 7 |
| Dec 22 → Jan 2 | Scheduled | ▶ Running | 7 | 54 / 7 |
| Jan 2 → Feb 4 | Reschedule | ▶ Running | 22 | 76 / 7 |
| Feb 4 → Feb 13 | Scheduled | ▶ Running | 7 | 83 / 7 |
| Feb 13 → Feb 14 | Tech On Site | ▶ Running | 0 | 83 / 7 |
| Feb 14 → Feb 27 | Reschedule | ▶ Running | 9 | 92 / 7 |
| Feb 27 → Mar 7 | Scheduled | ▶ Running | 5 | 97 / 7 |
2/27 MOwens Called and spoke to Chris at this location. He said the truck is back from the shop working properly now so the return visit can be scheduled for next Friday 3/6 to complete the repair/PM visit. He said Friday is the best day to schedule.
2/18 MOwens Called to speak to Chris/Dylan. Left a vm for either one to call back to give an update.
2/4 MOwens Dylan called back and said the truck is now repaired and we can schedule this repair visit. I told him the first opening is on 2/13. He said that will be fine.
2/3 MOwens Called to speak to Dylan Clary. Chris answered the phone and said the Dylan is only working part time now. Chris said the repair have not been completed on the charging system in the truck and the inline system repair does have to wait until the charging issue is resolved on the truck.
1/2 MOwens Tech called Dylan and found out the truck still has to go to the shop for repairs. Dylan wants to complete the repair once the truck is back from the shop.
12/19 MOwens Dylan replied back that Fri. 1/2/26 will work instead for the service visit.
12/17 MOwens Sent email to Dylan asking if the return visit can be scheduled for either Tomorrow or 12/19
12/16 MOwens
Your shipment
1Z01E3E70395838134
Delivered On
Wednesday, October 15 at 1:53 P.M. at Front Door
12/11/2025 Sramen - updated due date based on delivery
12/8 MOwens Called and left vm for Dylan to schedule. Sent email also. Dylan replied to the email that Friday 12/12 works for the repair visit.
12/4/2025 Sramen -12/4/2025 Sramen - pushed out due date. Waiting on parts for. WO-01317637
11/26/25 RBerry- Spoke with Dylan, advised that the part for WO-01316012 should be shipping out today. We currently do not have tracking information but advised that we would call back Monday once tracking is received to schedule all WOs together. He stated that he sent in another request on 11/24/25 for the purchase/installation of two equipment mounts. Case 00546420 is with sales. He requested that he have everything done at once. Transferred Dylan to Lisa Wright to discuss quote for additional request. See logged call on WO-01306946
11/26/25 RBerry- Updated due date to match WO-01316012. Parts are shipping out today. NO ETA yet.
11/19/25 RCook- Updated to date to match WO-01310732. Parts for WO-01310732 are shipping out today.
11/17/2025 LHill-sent TEAMS message to Stephanie.**parts order updated requested***WO-01310732 Parts order is stating it shipped with bulk EMS part order request. Tech is stating he only rec'd Incline ICS kit for WO-01306946.
11/13/25 RCook- Updated due date based on parts. WO-01310732 is in awaiting parts. Customer would like WO-01306946, WO-01306947 and WO-01310732 scheduled together.
11/13/2025 LHill-sent email to Stephanie-Can you check with MM on WO-01310732. Parts order is stating it shipped with bulk EMS part order request. Tech is stating he only rec'd Incline ICS kit for WO-01306946.
See logged email on WO-01310732.
11/03/2025 LHill-Looked on WO-01310732 and I still don't see a tracking #yet.
10/31/2025 Sramen - still waiting on parts for WO-01310732. Follow up date is 11/4. Please complete WO-01310732, WO-01306946, & WO-01306947 together.
10/27/25 RCook- Updated due date based on parts. WO-01310732 is in awaiting parts. Customer would like WO-01306946 and WO-01310732 scheduled together.
10/24/25 RCook- WO-01310732 is in awaiting parts. Customer would like WO-01306946 and WO-01310732 scheduled together.
10/22/25 RCook- Spoke with APerry states the customer signed the first quote but not the 2nd. She resent the quotes to the customer. Waiting on quote to be signed and WO to be created. Will need to wait for parts to ship on 2nd WO before scheduling.
10/21/25 RCook- Found a quote open for this site that had not been accepted yet. Will reach out to Sales on 10/22/25 for update.
10/21/25 RCook- Spoke with Dylan, states they should have a 2nd piece of equipment for the same type of repair. States he would like these repairs completed together. When I spoke with Dylan he said he goes in this evening and will get me the serial # for the 2nd unit so the WO can be created. Sent email to both Dylan and technician.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02968763 | Parts | Open | 0 | $0.00 | Oct 13, 3:04 PM |
| WL-02968764 | Expenses | Open | 1 | $0.00 | Oct 13, 3:04 PM |
| WL-03031820 | Parts | Open | 1 | $657.00 | Dec 9, 4:28 PM |
| WL-03031821 | Expenses | Open | 1 | $0.00 | Dec 9, 4:28 PM |
| WL-03036782 | Labor | Open | 2 | $0.00 | Dec 12, 11:54 PM |
| WL-03134537 | Labor | Open | 3.25 | $0.00 | Mar 6, 8:29 PM |
| WL-03134538 | Travel | Open | 175 | $0.00 | Mar 6, 8:29 PM |
| WL-03134539 | Labor | Open | 2 | $0.00 | Mar 6, 8:29 PM |