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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01306947 ↗ ServiceMax

BRUNSWICK COUNTY EMS (VA) • Preventive Maintenance • PSM

📍 Brunswick County EMS (VA) - Service — 1458 Lawrenceville Plank Rd, Lawrenceville VA, 23868

Sep 30, 2025 → Mar 6, 2026

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Invoiced (Mar 6)
✗ SLA Missed (157d late)
Dispatch 0.0d
Coordinators 78.8d
Incomplete 38.0d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Coordinators
78.8 days
Over SLA
Incomplete (excluded from total)
38.0 days
Created: Sep 30, 2025 Due: Feb 27, 2026 Completed: Mar 6, 2026 (6 days late)
📅
113.4 days Total Age
⏱️
49.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
72.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 13, 2026
Visit 2 Mar 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529875
Needs quote
Closed
Q-00030290 Follow up to WO-01304332 Inspection #: 30053 Asset ID: 13284234 SN: 40893 Model: Ferno Washington Inc - iNLine (Series) Notes: Follow-up required. Out of range. Charging pins worn Requires: 080-0641 X1
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dylan Clary
Owner
Jessica Sells
Created
Sep 23, 2025
Work Orders from this Case (2)
WO-01306946 Invoiced
Repair • Todd Fogiel
Created: Sep 30, 2025 • Closed: Mar 6, 2026
WO-01306947 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Sep 30, 2025 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 226 days old
🚨
Primary Delay 49.0 days stuck in "Assigned"
⏱️
Total Delay 72.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
49.0d / 0.5d SLA
Scheduled
18.4d / 2.0d SLA
Incomplete
38.0d
Reschedule
10.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27 MOwens Called and spoke to Chris at this location. He said the truck is back from the shop working properly now so the return visit can be scheduled for next Friday 3/6 to complete the repair/PM visit. He said Friday is the best day to schedule.

2/18 MOwens Called to speak to Chris/Dylan. Left a vm for either one to call back to give an update since Client truck inoperable after the repair on 2/13.

2/18/26 RBerry- Updated due date based on unit being available. Customer called ASC on 2/4/26 advising unit it back from the shop.


2/4 MOwens Dylan called back and said the truck is now repaired and we can schedule this repair/PM visit. I told him the first opening is on 2/13. He said that will be fine.

12/11/2025 Sramen - updated due date based on delivery

12/8 MOwens Called and left vm for Dylan to schedule. Sent email also. Dylan replied to the email that Friday 12/12 works for the repair visit.

11/20 MOwens WO-01316012 is still in awaiting parts.

11/17/2025 LHill-sent TEAMS message to Stephanie.**parts order updated requested***WO-01310732  Parts order is stating it shipped with bulk EMS part order request. Tech is stating he only rec'd Incline ICS kit for WO-01306946.


11/13/25 RCook- Updated due date based on parts. WO-01310732 is in awaiting parts. Customer would like WO-01306946, WO-01306947 and WO-01310732 scheduled together.


11/13/2025 LHill-sent email to Stephanie-Can you check with MM on WO-01310732. Parts order is stating it shipped with bulk EMS part order request. Tech is stating he only rec'd Incline ICS kit for WO-01306946.

See logged email on WO-01310732.


11/03/2025 LHill-Looked on WO-01310732 and I still don't see a tracking #yet.



10/31/2025 Sramen - still waiting on parts for WO-01310732. Follow up date is 11/4. Please complete WO-01310732, WO-01306946, & WO-01306947 together.

10/28 MOwens waiting for parts on WO-01310732

🔧 Work Performed
Ferno Washington Inc - iNLine (Series) Serial #: 40983 - Asset ID: 13284234
⚠️ Problem Description
Q-00030290 Follow up to WO-01304332 Inspection #: 30053 Asset ID: 13284234 SN: 40893 Inspection: Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=30388
📄 Description
Ferno iNLine (Series) Fastener System (iNLine-S, iNLine-M, iNLine-L)

Timeline

📞
Case Linked Sep 23, 8:44 PM
Case Number: 00529875
Subject: Needs quote
Status: Closed
⚠️ 5.4 business days
📋
▶
2 Work Order Created Sep 30, 4:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Oct 1, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 7m
🚨 49.0 business days
🗓️
▶
2 Status: Scheduled Dec 8, 3:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-12T15:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Dec 9, 8:57 AM
Scheduled For: 2025-12-12T15:30:00.000+0000
⏳ 4.0 business days
⚠️
Status: Incomplete by Todd Fogiel Dec 12, 11:57 PM
From: Scheduled
To: Incomplete
Duration in Previous: 4d 8h
🚨 38.0 business days
🗓️
▶
2 Status: Scheduled Feb 4, 10:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-13T16:00:00.000+0000
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Feb 13, 9:52 PM
Labor Added → Status: Reschedule
🔄
Status: Reschedule by Todd Fogiel
From: Scheduled
To: Reschedule
Duration in Previous: 9d 11h
🚨 10.3 business days
🗓️
▶
2 Status: Scheduled Feb 27, 9:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-06T16:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Mar 6, 8:35 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 7d 10h
⏳ 4.4 business days
📄
▶
2 Status: Ready to Bill Mar 12, 2:41 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256318

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Assigned
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00529875
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Todd Fogiel
Scheduled
Mar 6, 11:00 AM
Created
Sep 30, 4:45 PM
Invoice #
SM-256318

Work Details (2)

Name Type Status Qty Amount Date
WL-03106045 Labor Open 0.5 $0.00 Feb 13, 9:52 PM
WL-03134543 Labor Open 0.5 $0.00 Mar 6, 8:35 PM

Details