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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307208 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Garfield Ridge — 6918 W Archer Ave, Chicago IL, 60638

Oct 1, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 10, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Awaiting Parts
Oct 1 → Dec 8, 2025
44 business days (not counted)
▶ Clock Running
Status: On Hold
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 1, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Oct 1 Assigned ▶ Running 0 0
Oct 1 → Oct 1 Tech On Site ▶ Running 0 0
Oct 1 → Dec 8 Awaiting Parts ⏸ Paused 44 —
Dec 8 → Dec 8 On Hold ▶ Running 0 0
Material Management 45.0d
Holding 0.1d (excluded)
Coordinators 0.1d
Field Work 0.0d
Billing 16.0d
✗ SLA Missed
Material Management
45.0 days
Over SLA
Holding (excluded from total)
0.1 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
16.0 days
Over SLA
Created: Oct 1, 2025 Due: Oct 10, 2025 Completed: Dec 8, 2025 (58 days late)
📅
45.0 days Total Age
⏱️
45.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
58.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525689
Follow up to WO-01280411
Closed
Follow up to WO-01280411 Inspection #: 28261 Asset ID: 12947128 Model: McKesson - 156-5 Notes: FAILS CAL CHECK W/ 164.4mmHg RECORDED @ 160 MARK. Out of tolerance.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Natalie Vargas
Owner
Virtual Tech
Created
Sep 9, 2025
Work Orders from this Case (2)
WO-01303525 Invoiced
SWAPOUT • Samuel A Klein
Created: Sep 10, 2025 • Closed: Oct 1, 2025
WO-01307208 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Oct 1, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 316 days old
🚨
Primary Delay 45.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 58.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Tech On Site
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
45.0d / 3.0d SLA
On Hold
0.1d
Closed
2.4d / 1.0d SLA
Ready to Bill
16.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18-RS; Awaiting part to complete

9/30-RS: Parts on order - Wall Mounting Kit for Connex ProBP 3400

🔧 Work Performed
Cleaned device externals Visual Inspection; Passed Hose, Bulb and Cuff in good condition Performance Tested as follows: Applied = Measured (± 3 mm Hg) 0 mmHg = ___0__ mmHg 50 mmHg = ___50.6__mmHg 100 mmHg = ___100.4__ mmHg 150 mmHg = ___152.1__ mmHg 200 mmHg = __201.3___mmHg 250 mmHg = ___251.1__ mmHg 300 mmHg = __298.9___mmHg PM Completed
🔍 Technician Findings
Was not able to duplicate issue. Unit is reading within tolerance. Unit will need: 1 x 2-TP 1 x 5088-01 1 x 5089-13 1 x REUSE-11 1 x 4601-61
⚠️ Problem Description
Follow up to WO-01280411 Inspection #: 28261 Asset ID: 12947128 Model: McKesson - 156-5 Notes: FAILS CAL CHECK W/ 164.4mmHg RECORDED @ 160 MARK. Out of tolerance. https://www.ebiotrack.com/workorder.php?wo=68640
📄 Description
SPHYG, ANEROID WALL GAUGE W/AD LT CUFF WA 7670-01 Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Sep 9, 1:16 PM
Case Number: 00525689
Subject: Follow up to WO-01280411
Status: Closed
🚨 17.0 business days
📋
▶
2 Work Order Created Oct 1, 10:43 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From: Tech On Site
To: Assigned
Duration in Previous: 0m
🔧
▶
2 Status: Tech On Site Oct 1, 11:11 AM
Status: Tech On Site → 6x Parts Added
🔩
6x Parts Added
Type: Parts, Labor
Status: Open
Qty: 1
📦
▶
2 Parts Requested Oct 1, 11:28 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 17m
🚨 45.0 business days
🔩
▶
2 2x Parts Added Dec 8, 3:10 PM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by Samuel Klein
From: Awaiting Parts
To: On Hold
Duration in Previous: 68d 4h
✔️
Status: Completed by Samuel Klein Dec 8, 3:54 PM
From: On Hold, Completed
To: Completed, Closed
Duration in Previous: 44m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 10, 10:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
🚨 16.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23d 7h
🧾
▶
2 Invoice Created Jan 2, 6:29 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Awaiting Parts
Duration: 45.0 business days (threshold: 3.0 business days)
Exceeded by 42.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days

🔗 Related Artifacts

📞
Case 00525689
Closed
📦
Parts Order 00082754
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Oct 1, 10:43 AM
Invoice #
SM-250448

Work Details (8)

Name Type Status Qty Amount Date
WL-02955970 Parts Open 1 $338.85 Oct 1, 11:14 AM
WL-02955971 Parts Open 1 $65.14 Oct 1, 11:14 AM
WL-02955972 Parts Open 1 $89.78 Oct 1, 11:14 AM
WL-02955973 Parts Open 1 $42.19 Oct 1, 11:14 AM
WL-02955974 Labor Open 1 $122.57 Oct 1, 11:14 AM
WL-02955975 Labor Open 1 $122.57 Oct 1, 11:14 AM
WL-03030301 Parts Open 1 $248.00 Dec 8, 3:10 PM
WL-03030302 Expenses Open 1 $16.50 Dec 8, 3:10 PM

Details