Detailed work order timeline, KPIs, and analysis
Conviva Care Solutions (Humana) • Virtual Tech - Field Repair • P3
📍 Conviva New Braunfels #3299 — 1860 S. Seguin Avenue, Building E, New Braunfels TX, 78130
Oct 2, 2025 → Jun 25, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 2 → Oct 2 | Created | ▶ Running | 0 | 0 / 3 |
| Oct 2 → Oct 2 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Oct 2 → Oct 2 | Assigned | ▶ Running | 0 | 0 / 3 |
| Oct 2 → Oct 7 | Scheduled | ▶ Running | 3 | 3 / 3 |
| Oct 7 → Oct 7 | Tech On Site | ▶ Running | 0 | 3 / 3 |
| Oct 7 → Oct 7 | Completed | ▶ Running | 0 | 3 / 3 |
| Oct 7 → Oct 8 | Incomplete | ▶ Running | 1 | 4 / 3 |
| Oct 8 → Jun 25 | Awaiting Parts - Customer | ⏸ Paused | 176 | — |
10/2/2025 LHill-called 830-626-7770 for Christine Chavez to schedule tech. Confirmed 10/7 between 12-2.
Name of person you are speaking with: Christine Chavez
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No, come to the front office
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable) N/A
Have the shipped parts been received? ☐ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 10/7
Confirm arrival window (2–4 hrs): 12pm-2pm
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 830-626-7770
(If the above answer is NO): Onsite POC Name & Number:
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02962340 | Labor | Open | 1 | $119.00 | Oct 7, 4:49 PM |
| WL-02962341 | Labor | Open | 0.75 | $89.25 | Oct 7, 4:49 PM |
| WL-02962342 | Travel | Open | 36 | - | Oct 7, 4:49 PM |