10/13 KKelch called Christine to schedule for 10/15 between 2 and 3 pm. Debbie confirmed. Christine reached out to dispatch to let us know that they have received the parts needed for this repair
10/03/2025 LHill-Called 830-626-7770 for Christine Chavez. She wasn't available. Spoke with Gloria and advised her tech will be onsite on 10/7 for another repair (WO-01307469)and will get this one right after. She will give her the message.
🔧Work Performed
10/7 Followed the unit's service manual troubleshooting steps, which included verifying the table power input, checking the Table Safety System Status, and performing a reset on both the Table Control Box and the column. After these initial checks did not resolve the issue, I contacted UMFmedical tech support for further diagnosis. Tech support confirmed that the unit requires two new column assemblies to restore function. UMFmedical will now coordinate directly with the customer to schedule the parts replacement and complete the necessary repair.
10/16/2025 The unit back was not attached to the unit. Reattached the back rest back to the unit. functional checked the unit and the unit started to work as normal. Talked with customer and they stated that someone came by and fixed both units.
🔍Technician Findings
Unit will not go up or down, but the back rest works.
⚠️Problem Description
Exam Table does not rise or back portion does not go up and down -Exam Room 12
Model #4040-650-220
Asset 6101182 https://www.ebiotrack.com/workorder.php?wo=68678
📋
Outbound to +18306267770
Completed Oct 13, 2025
10/13 KKelch called Christine to schedule for 10/15 between 2 and 3 pm. Debbie confirmed.
📋
Outbound to +18306267770
Completed Oct 3, 2025
10/03/2025 LHill-Called 830-626-7770 for Christine Chavez. She wasn't available. Spoke with Gloria and advised her tech will be onsite on 10/7 for another repair (WO-01307469)and will get this one right after. She will give her the message.
📅
WO-01307470 - Virtual Tech - Field Repair - New Braunfels - Conviva New Braunfels #3299
Oct 16, 2025 9:00am – 11:00am
Work Order: WO-01307470
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva New Braunfels #3299
Address: 1860 S. Seguin Avenue, Building E, New Braunfels, TX 78130
Manufacturer:
Model #:
Serial #:
Contact Name: Christine Chavez
Contact Phone: 830-626-7770
Contact Ema
Timeline
📞
Case Linked Oct 2, 10:34 AM
Case Number:00532399
Subject:L2 review - HCP
Status:Closed
📋
▶
2
Work Order Created Oct 2, 1:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 3, 9:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:20h 0m
📅
▶
2
Dispatch Scheduled Oct 3, 9:17 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Laura Hill
From:Assigned
To:Scheduled
Duration in Previous:5m
⏳3.0 business days
🔧
Status: Tech On Site by Anthony WirthOct 7, 2:03 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 4h
⏱️
3x Labor Added Oct 7, 4:50 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 1.3333333333333, 55
✔️
Status: Completed by Anthony WirthOct 7, 4:57 PM
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:2h 54m, 0m
👤
Status: Awaiting Parts - Customer by Wendy ArguetaOct 8, 8:12 AM
From:Incomplete
To:Awaiting Parts - Customer
Duration in Previous:15h 14m
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Oct 13, 1:52 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Awaiting Parts - Customer
To:Scheduled
Duration in Previous:5d 5h
⏳3.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchOct 16, 9:00 AM
Scheduled For:2025-10-16T13:00:00.000+0000
🔧
Status: Tech On Site by Anthony WirthOct 16, 9:40 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 19h
⏱️
▶
2
3x Labor Added Oct 16, 2:43 PM
3x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by Anthony Wirth
From:Completed, Tech On Site
To:Incomplete, Completed
Duration in Previous:5h 7m, 0m
🏁
Status: Closed by Wendy ArguetaOct 16, 3:51 PM
From:Incomplete
To:Closed
Duration in Previous:1h 2m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Oct 20, 12:54 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Oct 21, 3:08 PM
Invoice Number:SM-244174
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)