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WO-01307598 ↗ ServiceMax

GULDMANN INC • Installation • PC

📍 Robert J. Dole VA - Wichita VA — 5500 East Kellogg, Wichita KS, 67218

Oct 2, 2025 → Apr 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 4, 2026
✗ SLA Missed (1 biz days late)
Active: 123 biz days
🕐 Clock stopped: Completed (Apr 6, 2026)
▶ Clock Running
Status: Created
Oct 3 → Oct 16, 2025
8 business days (counted)
Running total: 8 of ? biz days used
107d
▶ Clock Running
Status: Assigned
Oct 16 → Mar 25, 2026
107 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 6, 2026
8 business days (counted)
Running total: 123 of ? biz days used
Created: Oct 3, 2025 Completed: Apr 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 3 → Oct 16 Created ▶ Running 8 8
Oct 16 → Mar 25 Assigned ▶ Running 107 115
Mar 25 → Apr 6 Scheduled ▶ Running 8 123
Coordinators 125.2d
Field Work 0.0d
Billing 1.6d
✗ SLA Missed
Coordinators
125.2 days
Over SLA
Field Work
0.0 days
Billing
1.6 days
Over SLA
Created: Oct 3, 2025 Due: Apr 4, 2026 Completed: Apr 6, 2026 (1 days late)
📅
124.0 days Total Age
⏱️
108.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
147.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 1, 2026
Visit 2 Apr 2, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516577
Wichita VA BLDG 26 - ID 104211 - 9 Rm Installation - PREVAILING WAGE
Quote Approved
SOW: Patient Lift Installations: QTY 9 x rooms total — 8 DTR rooms (Level 1) with wall-mounted lifts and 1 procedure room (Room 123 on Level 2) with a ceiling lift
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nikki Floyd
Owner
Installations Cases
Created
Aug 5, 2025
Work Orders from this Case (3)
WO-01304128 Invoiced
Installation • Scott E Yelverton
Created: Sep 12, 2025 • Closed: Sep 19, 2025
WO-01307598 (current) Invoiced
Installation • Christopher Ables
Created: Oct 2, 2025 • Closed: Apr 6, 2026
WO-01307599 Reschedule
Installation • Saul Morales
Created: Oct 2, 2025
Completed with significant delays
Invoiced • 317 days old
🚨
Primary Delay 108.0 days stuck in "Assigned"
⏱️
Total Delay 147.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
8.2d / 1.0d SLA
Assigned
108.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
26.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

012726 NFLOYD - Per Teams from DCar: Saul Just texted. Ramon from Floyd construction just texted him. He stated that the first floor should be ready 3/16. This is in reference to Wichita VA, case 516577.

NOTE: This is Phase 2 for the 1st Floor patient lift installation


01-05-26

Spoke to Ramon the GC of this site and asked when this room would be ready for completion. He said it would be ready around mid-February.

Ramon 316-648-3159


10/14/25 NFLOYD - This phase is ON HOLD pending updates from Will Ward


Oct 13: Site will ready for Phase 2 for the 1st Floor patient lift installation

🔧 Work Performed
Had to remove and reinstall gate rail drops. Finished installing system and testing for proper function
🔍 Technician Findings
Phase 2 needs completed
⚠️ Problem Description
This is Phase 2: March 16, 2026: Site will ready for Phase 2 for the 1st Floor patient lift installation

Timeline

📞
Case Linked Aug 5, 3:52 PM
Case Number: 00516577
Subject: Wichita VA BLDG 26 - ID 104211 - 9 Rm Installation - PREVAILING WAGE
Status: Quote Approved
🚨 42.0 business days
📋
Work Order Created Oct 2, 11:47 PM
Work Order: WO-01307598
Type: Installation
Priority: PC
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Oct 15, 9:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Peter Green
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 21h
🚨 108.3 business days
🗓️
▶
2 Status: Scheduled Mar 25, 9:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by David Carvalho
Scheduled For: 2026-04-02T13:00:00.000+0000
💵
2x Expenses Added Mar 25, 11:18 AM
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Mar 25, 1:15 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
💵
2x Expenses Added Apr 3, 9:14 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 7x Labor Added Apr 4, 11:19 AM
7x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 0.0 business days
⏱️
4x Labor Added Apr 5, 9:57 PM
Type: Labor
Status: Open
Qty: 8, 0.5, 10
✔️
▶
2 Status: Completed Apr 6, 9:17 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Christopher Ables
From: Completed
To: Closed
Duration in Previous: 4m
💵
3x Expenses Added Apr 6, 10:30 AM
Type: Expenses
Status: Open
Qty: 1
🚨 26.0 business days
📄
Status: Ready to Bill by Nicole Floyd May 11, 3:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 35d 6h
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending May 12, 6:16 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-261788

Bottlenecks

Ready for Scheduling
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days
Assigned
Duration: 108.0 business days (threshold: 4.0 business hours)
Exceeded by 107.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

📞
Case 00516577
Quote Approved

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Christopher Ables
Scheduled
Apr 2, 9:00 AM
Created
Oct 2, 11:47 PM
Invoice #
SM-261788

Work Details (24)

Name Type Status Qty Amount Date
WL-03158497 Expenses Open 1 $0.00 Mar 25, 11:18 AM
WL-03158498 Expenses Open 1 $0.00 Mar 25, 11:18 AM
WL-03158732 Expenses Open 1 $0.00 Mar 25, 1:15 PM
WL-03158733 Expenses Open 1 $0.00 Mar 25, 1:15 PM
WL-03158734 Expenses Open 1 $0.00 Mar 25, 1:15 PM
WL-03173418 Expenses Open 1 $0.00 Apr 3, 9:14 PM
WL-03173419 Expenses Open 1 $0.00 Apr 3, 9:14 PM
WL-03173637 Labor Open 6.75 $0.00 Apr 4, 11:19 AM
WL-03173638 Labor Open 0.75 $14,500.00 Apr 4, 11:19 AM
WL-03173639 Labor Open 3 $0.00 Apr 4, 11:19 AM
WL-03173640 Labor Open 0.5 $0.00 Apr 4, 11:19 AM
WL-03173641 Labor Open 0.5 $0.00 Apr 4, 11:19 AM
WL-03173642 Labor Open 10 $0.00 Apr 4, 11:19 AM
WL-03173643 Labor Open 0.5 $0.00 Apr 4, 11:19 AM
WL-03173644 Expenses Open 1 $0.00 Apr 4, 11:23 AM
WL-03173645 Expenses Open 1 $0.00 Apr 4, 11:23 AM
WL-03173646 Expenses Open 1 $0.00 Apr 4, 11:23 AM
WL-03174058 Labor Open 8 $0.00 Apr 5, 9:57 PM
WL-03174059 Labor Open 0.5 $0.00 Apr 5, 9:57 PM
WL-03174060 Labor Open 10 $0.00 Apr 5, 9:57 PM
WL-03174061 Labor Open 0.5 $0.00 Apr 5, 9:57 PM
WL-03174302 Expenses Open 1 $0.00 Apr 6, 10:30 AM
WL-03174303 Expenses Open 1 $0.00 Apr 6, 10:30 AM
WL-03174304 Expenses Open 1 $0.00 Apr 6, 10:30 AM

Details