FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay103.0 days stuck in "Ready for Release"
⏱️
Total Delay13.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
8.0d / 0.5d SLA
Ready for Release
103.0d
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
5.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/27/2026 Brod - sent email to Karissa Harper to have FSE onsite for 04/01
03/24/2026: ARoosa - Recvd. email from Karissa confirming devices but stated they are in use and would like to know when we can schedule so she can coordinate with staff for availibility.
03/24/2026: ARoosa - Called 281) 667-1269, Karissa Harper, Spoke to Karissa she said she would like me to send email to kharper@renovo1.com to confirm devices.
10/23/2025 mklose called 716-338-3548, VM Wes Frazier, LVM
10/22/2025 EMartin called 281-725-5262 / spk with Allyson at call center for Memorial Hermann advised she can send email to propose site to have FSE come onsite advised someone would call from site to confirm scheduled date service request # 679739
10/20/2025 mklose called 281-725-5000; xfer to biomed. 281-725-5262, biomed direct line. Gina, Confirmed device. Will have CE call us back.
10/17/2025 mklose called 281-725-5000 xfer to biomed, line disconnected x 3. will try again later and offer next week for remediation.
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - Memorial Hermann Sugar Land Hospital - Sugar Land, TX - WO-01308793
Completed Mar 24, 2026
To: kharper@renovo1.com
CC: angela.roosa@emsar.com; brandi.rodriguez@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - Memorial Hermann Sugar Land Hospital - Sugar Land, TX - WO-01308793
Body:
Hello Karissa,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certa
📧
Live Call_Followed Up With Email
Completed Mar 24, 2026
03/24/2026: ARoosa - Called 281) 667-1269, Karissa Harper, Spoke to Karissa she said she would like me to send email to kharper@renovo1.com to confirm devices.
📞
Call
Completed Oct 22, 2025
10/22/2025 EMartin called 281-725-5262 / spk with Allyson at call center for Memorial Hermann advised she can send email to propose site to have FSE come onsite advised someone would call from site to confirm scheduled date
📞
Live Call_Confirmed Devices During Call
Completed Oct 20, 2025
10/20/2025 mklose called 281-725-5000; xfer to biomed. 281-725-5262, biomed direct line. Gina, Confirmed device. Will have CE call us back.
📅
WO-01308793 - FCO - DD: 11/30/2025 - - Giraffe OmniBed Carestation - Sugar Land - Memorial Hermann Sugar Land Hospital
Apr 2, 2026 8:00pm – 8:00pm
Work Order: WO-01308793
Account: GE Healthcare FMI
Customer Case Number: 1-556187205437
Location: Memorial Hermann Sugar Land Hospital
Address: 17500 W Grand Parkway South, Sugar Land, TX 77479
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24500002SA
Contact N
UNKNOWN
TAB24500002SA_Screw 1
Apr 4, 2026
UNKNOWN
TAB24500002SA_Door 1
Apr 4, 2026
UNKNOWN
TAB24500002SA_Screw 2
Apr 4, 2026
UNKNOWN
TAB24500002SA_Door 2
Apr 4, 2026
UNKNOWN
TAB24500002SA_Product Label
Apr 4, 2026
Timeline
📞
Case Linked Oct 9, 1:22 PM
Case Number:00534333
Subject:GE FMI 32097 WOs - Memorial Hermann
Status:Closed
📋
Work Order Created Oct 10, 10:28 AM
Work Order:WO-01308793
Type:FCO
Priority:PC
⚠️8.0 business days
✅
Status: Ready for Release by Erin MartinOct 22, 9:58 AM
From:Entered
To:Ready for Release
Duration in Previous:11d 23h
🚨103.0 business days
📅
Status: Ready for Scheduling by Angela RoosaMar 24, 10:50 AM