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WO-01308795 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 Memorial Hermann Sugar Land Hospital — 17500 W Grand Parkway South, Sugar Land TX, 77479

Oct 10, 2025 → Apr 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed
Active: 15 biz days
Paused: 102 biz days
🕐 Clock stopped: Completed (Apr 4, 2026)
▶ Clock Running
Status: Created
Oct 10 → Oct 22, 2025
7 business days (counted)
Running total: 7 of ? biz days used
⏸102d
⏸ Clock Paused
Status: Ready for Release
Oct 22 → Mar 24, 2026
102 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 24 → Mar 30, 2026
4 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 30 → Apr 1, 2026
2 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 4, 2026
2 business days (counted)
Running total: 15 of ? biz days used
Created: Oct 10, 2025 Completed: Apr 4, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 10 → Oct 22 Created ▶ Running 7 7
Oct 22 → Mar 24 Ready for Release ⏸ Paused 102 —
Mar 24 → Mar 30 Ready for Scheduling ▶ Running 4 11
Mar 30 → Apr 1 Scheduled ▶ Running 2 13
Apr 1 → Apr 1 Entered ▶ Running 0 13
Apr 1 → Apr 4 Scheduled ▶ Running 2 15
Dispatch 8.0d
Holding 103.0d (excluded)
Coordinators 10.8d
Billing 2.0d
✗ SLA Missed
Dispatch
8.0 days
Over SLA
Holding (excluded from total)
103.0 days
Coordinators
10.8 days
Over SLA
Billing
2.0 days
Created: Oct 10, 2025 Due: Nov 30, 2025 Completed: Apr 4, 2026 (124 days late)
📅
118.0 days Total Age
⏱️
103.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
13.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00534333
GE FMI 32097 WOs - Memorial Hermann
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Karissa Harper
Owner
Kimberly Hardison
Created
Oct 9, 2025
Work Orders from this Case (2)
WO-01308793 Invoiced
FCO • Jordan Jones
Created: Oct 10, 2025 • Closed: Apr 4, 2026
WO-01308795 (current) Invoiced
FCO • Jordan Jones
Created: Oct 10, 2025 • Closed: Apr 4, 2026
Completed with significant delays
Invoiced • 309 days old
🚨
Primary Delay 103.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
8.0d / 0.5d SLA
Ready for Release
103.0d
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
5.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/27/2026 Brod - sent email to Karissa Harper to have FSE onsite for 04/01

03/24/2026: ARoosa - Recvd. email from Karissa confirming devices but stated they are in use and would like to know when we can schedule so she can coordinate with staff for availibility.


03/24/2026: ARoosa - Called 281) 667-1269, Karissa Harper, Spoke to Karissa she said she would like me to send email to kharper@renovo1.com to confirm devices.


10/23/2025 mklose called 716-338-3548, VM Wes Frazier, LVM

10/22/2025 EMartin called 281-725-5262 / spk with Allyson at call center for Memorial Hermann advised she can send email to propose site to have FSE come onsite advised someone would call from site to confirm scheduled date service request # 679739 

10/20/2025 mklose called 281-725-5000; xfer to biomed. 281-725-5262, biomed direct line. Gina, Confirmed device. Will have CE call us back.

10/17/2025 mklose called 281-725-5000 xfer to biomed, line disconnected x 3. will try again later and offer next week for remediation. 

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Oct 9, 1:22 PM
Case Number: 00534333
Subject: GE FMI 32097 WOs - Memorial Hermann
Status: Closed
📋
Work Order Created Oct 10, 10:30 AM
Work Order: WO-01308795
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Erin Martin Oct 22, 9:59 AM
From: Entered
To: Ready for Release
Duration in Previous: 11d 23h
🚨 103.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Mar 24, 10:50 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 153d 0h
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Mar 30, 1:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-04-01T05:00:00.000+0000, 2026-04-01T00:00:00.000+0000, 2026-04-01T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 2h
⏳ 3.0 business days
🆕
▶
3 Status: Entered Apr 1, 9:19 AM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-04-01T00:00:00.000+0000, 2026-04-01T05:00:00.000+0000, 2026-04-01T13:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: Jordan Jones
📅
Dispatch Scheduled by Jordan Jones Apr 1, 2:41 PM
Scheduled For: 2026-04-06T00:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Jordan Jones Apr 3, 10:27 AM
Scheduled For: 2026-04-03T00:00:00.000+0000
⏱️
4x Labor Added Apr 4, 3:26 AM
Type: Labor, Travel
Status: Open
Qty: 1.1666666666667, 0.33333333333333, 0.5, 52
✔️
Status: Completed by Jordan Jones Apr 4, 3:38 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 18h, 0m
⏳ 1.0 business days
⏱️
Labor Added Apr 6, 11:46 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Apr 6, 11:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 8h
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 32m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h

Bottlenecks

Entered
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.6 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00534333
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jordan Jones
Scheduled
Apr 2, 8:00 PM
Created
Oct 10, 10:30 AM
Invoice #
SM-258486

Work Details (5)

Name Type Status Qty Amount Date
WL-03173537 Labor Open 1.1666666666667 $250.00 Apr 4, 3:26 AM
WL-03173538 Labor Open 0.33333333333333 $0.00 Apr 4, 3:26 AM
WL-03173539 Labor Open 0.5 $100.00 Apr 4, 3:26 AM
WL-03173540 Travel Open 52 $0.00 Apr 4, 3:26 AM
WL-03174413 Labor Open 0.016666666666667 $38.00 Apr 6, 11:46 AM

Details